o When a small white edge appears on the prints, this may be a result of the paper
meandering while bee fed through the printer
Check that the paper is tight on the spindle by pressing the black and grey
flanges together so that they tight against the edges of paper
Check the paper guides in the roll unit to be sure the front and rear paper
guides are set and locked into position for the paper size loaded.
•
W-1108: Paper Size Error
o If you encounter with a W-1108 error this may be caused by the paper flange not being
tight against the edge of the paper. Remove the paper from the roll unit and press the
grey and black flanges tightly against the paper and reload the paper verify both the
front and rear paper guides are set correctly. If the error persists please contact the help
desk.
•
W-1102: Paper Jam (Rear Cover/ Top Cover)
o W-1102 indicates that a paper jam has occurred. After removing the roll paper verify
both the front and rear paper guides are set to the correct paper width.
o Inspect the roll unit for any debris such as paper slugs, torn pieces of paper, excessive
dirty rollers.
o Inspect the inlet roller by following these steps
•
E-2101: Tube Maintenance Error
o The E-2101 message will be displayed when the ink tubes are close to being to their
service life. It is recommended to contact the help desk for further instruction. It is also
important to understand your printer's warranty.
•
E-9901: Fatal Error
o A fatal error occurs when there is a mechanical malfunction. It is important to contact
the help desk for further assistance on a potential remedy for the specific error code.
•
Service call error 1102
o This error will be associated with an E=9901 indicating the ink tubes will need to be
serviced, at this point the printer will need to be serviced. You must contact the help
desk for further instructions.
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