Troubleshooting - Imation defender H200 +BIO User Manual

TROUBLESHOOTING

If you experience difficulty using Defender™ H200 +BIO after following the instructions in this User Guide, read
the following troubleshooting information.
• Check to make sure the USB cable is plugged in properly and that the cable provides sufficient USB
power to the device. For information about how to properly plug in the device to ensure adequate
power, see "Plugging in the device" on page 4.
• Check the light emitting diode (LED) status of Defender H200 +BIO to assess the power output to
the device and the state of the device.
• Check the Frequently Asked Questions section at Imation.com/support.
Table 1: LED status for devices
LED status
Status of authentication and data transfer
Solid green
Flashing green
Flashing red
once
Flashing LED
alternating
between red and
green
Description
Open—if no authentication mechanisms are set, any user can use
the device.
User has logged into the device—if users exist, it indicates that
the device has authenticated a user.
The flash frequency is approximately once per second and
indicates that the device is waiting for a finger due to one of the
following situations:
• The device has just been plugged in and no user is currently
logged into the device.
• Software has initiated a biometric authentication or enroll
operation.
• A user has initiated a finger authentication operation for
example, by touching the device when it is in the "idle" waiting-
for-finger state. A device will remain in an idle state for only
two minutes before the LED turns red to indicate the device is
locked.
Failed fingerprint authentication attempt. The device will go
back to waiting for a finger (flashing green normal) after the
failed signal finishes.
The device is waiting for a finger to authenticate but this is also
the last chance to authenticate before biometric access is
blocked. The frequency is approximately twice per second.
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