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Troubleshooting Guide
PROBLEMS
•
Make sure the unit is plugged in
Unit doesn't turn on
•
Insert and rotate cup clockwise in the base until it "clicks". Display
should turn on.
•
Remove cup from base by rotating cup anticlockwise and lifting out.
Unit doesn't turn off
Display should turn off. Unplug the power cord from the outlet.
•
Set the cup on a level surface. Place the lid or blade assembly on the top
Lid/blade assembly hard to
of the cup and align the threads so that the lid/blades sit flat on the cup.
assemble
Twist clockwise so that the lid/blades evenly align to the cup until you
have a tight seal.
•
For best results when chopping, make sure all ingredients are as dry as
Food is not evenly chopped
possible. Cut pieces down to even sizes, and reduce the amount of food in
the cup. Use very short pulses by quickly pressing the "PULSE" button.
•
Using the AUTO-iQ
The pulses and pauses allow the food to settle towards the blade. If food is
Doesn't mix well, food gets
routinely getting stuck adding some liquid will usually help.
stuck.
•
When packing the cups, start with fresh items, then powders/nuts. Add
liquids, and finally frozen items or ice.
Unit moves on counter while
•
Make sure the surface as well as the feet of the unit are clean and dry.
blending
Unit is difficult to remove
•
Tip unit forward from the back to easily disengage the suction feet.
from counter for storage
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CUSTOMER CARE - NZ: 0800 002 999
POSSIBLE REASONS & SOLUTIONS
™
programs is the easiest way to achieve great results.
Notes
CUSTOMER CARE - AU: 1800 890 840
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