Oregon Scientific ESM100 User Manual page 12

TROUBLESHOOTING GUIDE
EMS100 / RMS300 / RMS600
Issues relating to Computer:
Q. Which computers are compatible with the OS Weather software?
A. Personal computer or laptops which run Microsoft Windows XP SP2 or Vista. Apple Mac
computers are not compatible with the software. The system operating requirements are:
• Processor:
• RAM:
• Hard disk free space:
• Screen area:
Q. Can the program work and transmit information during Sleep Mode?
A. No. When the PC enters Sleep mode, the computer effectively disables all working
functions, including the USB port. Thus, it is not possible for information to be transmitted
via the USB port. For this reason, the user manual clearly instructs users to disable sleep
mode function on their computer. Please refer to User Manual or Installation Guide for
instructions.
Q. Can data from the Main Unit and / or Communications Hub be transferred to the
PC when PC is switched off?
A. No. In all circumstances, to transfer weather data (whether upload or download), the
PC must be switched on.
i. For Multi-day Weather Stations (I300, I600, I900) which download weather
information to be displayed on a unit, it is recommended to connect USB
Communications Hub to USB port of PC continuously to allow seamless weather
information download.
ii. For Weather Stations (RMS300, RMS600, EMS100, WMR100N, WMR200,
WMRS200) which upload information collected via sensors to the PC, the PC must be
switched on only when user wishes to upload the information. The unit can continuously
work and display the collected information on the main unit.
Q. How long does data transfer normally take?
A. The amount of time required to transfer the data varies from model to model.
i. For Multi-day Weather Stations that download collected weather data and transfer
it from PC to Main Unit, approximately 30 minutes daily connection to computer is
sufficient to receive current weather data.
ii. For Weather Stations that can only upload information to PC, approximately 1 minute
connection to computer is sufficient to receive current weather data.
iii. For WMR200, the time required depends on the amount of weather data stored in memory.
Q. How can computer run better with the OS Weather Program?
A. By doing Windows update, your system will be updated with new Windows features,
device drivers, and system updates available from Microsoft. It is generally recommended
to this on a regular basis. To do so:
ˇ
a. Click on
b. In context menu, scroll to All Programs and select Windows Update.
Issues relating to OS Weather Software:
Q. Where can I get the latest software to install and system support documentation from?
A. Once the program has been installed, the computer will automatically alert you of
new updates to the program. Follow the steps as per Installation Guide.
If the program is no longer installed on the PC, you can download the latest version
from:http://download.os-weather.com. A screen will appear with a link to the latest
software (Download) and Installation Guide. Please read thoroughly the Installation
Guide and follow instructions to download the software. For further help, there is also a
link to this Troubleshooting Guide and Quick Start Guide and User Manual.
Q. What should I do if I receive a request to "Repair C++ Redistributable to its
original state"?
A. Please refer to instructions outlined in latest Installation Guide – accessible via
http://download.os-weather.com.
Q. The following error messages pop up:
o "CLOCK/TH/BARO.tmp contains an incorrect path"
o "Weather OS\DATA\TH\sensors.temp"
o "Encountering a sharing violation while accessing C:\ProgramFiles\
OregonScientific\Weather\OS\DATA\TH\sensors[#-#day].temp"
What should I do?
A. If you have Windows Vista, first determine the status of User Account Control. If User
Account Control is turned ON, either click on tick box to deselect it and turn it off, or if you
choose to keep it ON, uninstall and reinstall the program. When you reinstall the program,
you should save the program in C:\Users\admin and create a new folder and name it OS
Weather. For detailed instructions, please refer to Installation Guide.
Q. The SENSORS box on OS Web home page shows dashed lines where data
should be. What should I do?
A. i. For EMS100: Reset the unit.
ii. For RMS300 / RMS600: Press and hold
Issues relating to Server:
Q. An error message "server is not currently available" pops up. What does that
mean?
A. There may be temporary suspension of service from the server at times; please try again later.
Q. An error message "The parameter is incorrect" pops up. What should I do?
A. The operations of OS Weather program will not be affected and can continue running.
Issues relating to Main Unit display:
Q. What data will be uploaded to the OS Weather Software?
A. i. For EMS100: Real-time indoor/outdoor temperature
ii. For RMS300 / RMS600: Real-time indoor/outdoor temperature and humidity
Q. What does
A. It means the main unit is successfully connected with PC and the real-time temperature
and/or humidity data are being uploaded. If disconnected from PC (indicated by
Q. I have set the temperature range in the alert feature of the OS Weather Software,
but the Ice Alert feature on the main unit does not respond accordingly. Why?
A. The main unit is programmed to only respond to the default temperature range of 3°C to
-2°C (37°F to 28°F) received from outdoor sensor (channel 1). It has no connection with
any settings you make on the software's alert features.
Q. Does the main unit have memory for data-logging the temperature and/or humidity data?
A. No.
Start.
mean?
), data will not be uploaded.
Pentium 4 or above
Min. 512MB
Min. 512MB
1024 x 768 pixels (recommended)
+ MODE.