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Troubleshooting Guide
PROBLEMS
Motor doesn't start or
attachment doesn't rotate.
Food is unevenly chopped.
Food is too finely chopped or
too watery.
You cannot achieve snow
from ice cubes.
Cup is leaking.
Unit doesn't turn on.
Unit doesn't turn off.
Doesn't mix well.
Lid/blade assembly will not
properly align to the cup.
POSSIBLE REASONS & SOLUTIONS
•
For the cups, make sure that the tabs are seated in the slots and
turned clockwise.
•
Either you are chopping too much food at once, or you are not pulsing
properly. Reduce the amount of food in the cup.
•
The food has been over processed. Use short pulses for best results.
Press down on the cup in short intervals.
•
For best results use ice straight from the freezer. Try using short pulses
instead of one long one.
•
Make sure the cup is completely dry before adding ice.
•
Make sure that your lid or blade assembly is properly assembled to the
cup. Leaking may occur if it is misaligned when twisted onto the cup.
Turn the lid tightly clockwise.
•
Make sure the unit is plugged in.
•
Rotate and press down on the cup to turn the unit on.
•
Make sure the blade assembly is properly assembled to the cup and that
it is not misaligned.
•
Unplug the power cord from the electrical outlet and call customer
service for support.
•
Pulse ingredients for best results. Press down on the cup in short
intervals for even blending and chopping. For frozen ingredients, pulse in
short intervals of 2-5 seconds and repeat.
•
Set the cup on a level surface. Place the lid or blade assembly on top of
the cup and align the threads so that the lid/blades sit flat on the cup.
Twist clockwise so that the lid/blades evenly align to the cup until you
have a tight seal.
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