Online Technical Support; Preparing To Call Technical Support - HP L5006tm User Manual

If connecting multiple monitor systems, all monitors must be configured to have independent
resolution control (as in two monitors, each at 1024 x 786 resolution), rather than a single, large
desktop (as in 2048 x 768). Multiple individual video cards are automatically set up as individual
monitors. Some multiport video cards can be configured either way; in this case, the video driver must
be set up properly. Once the multiport video has been properly configured, the Elo Universal driver
should be removed and reinstalled. Some multiport video cards can only be configured as a single
large desktop, and they will not work with Elo's multiple monitor driver setup.

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community
forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call
technical support. Have the following information available when you call:
The monitor
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Monitor model number
●
Serial number for the monitor
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Purchase date on invoice
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Conditions under which the problem occurred
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Error messages received
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Hardware configuration
●
Hardware and software you are using
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