For Assistance; Troubleshooting - Kyocera HYDRO REACH User Manual

FOR ASSISTANCE

The following topics address areas of support for your phone, including troubleshooting,
specifications, account information, warranty information, and customer service contact information.

TROUBLESHOOTING

Check the questions and answers below for troubleshooting solutions for common phone issues.
Issue: Phone freezes/operation is unstable.
Solution: Turn the phone on again.
Issue: Operation is unstable after a new application was installed.
Solution: The newly installed application may be the cause. Uninstall the application in Safe
mode. See Uninstall an App. To turn the phone on in Safe mode:
Press and hold the Power/Lock Button > touch and hold Power off, read the disclaimer
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for safe mode, and then tap OK.
After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
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After restarting in Safe mode, your phone can be powered on as usual.
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Before turning the phone on in Safe mode, it is recommended that you back up important
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data.
By powering the phone on in Safe mode, added widgets may be deleted.
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Issue: Cannot use phone, mail, or Internet.
Solution 1: Check whether you are where signal is weak or out of service area.
Solution 2: Power the phone on again.
Solution 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
From home, tap Apps
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Solution 4: Is data communication disabled? To check that data communication is enabled:
From home, tap Apps
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Solution 5: Is a disabled access point set? To reset to initial settings:
From home, tap Apps
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Point Names > Menu > Reset to default.
Issue: Battery level goes down quickly.
For Assistance
> Settings > More
> Settings > Data usage
> Settings > More
> Airplane mode.
> Mobile data.
> Cellular networks > Access
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