Page 1: Online Manual
MX720 series Online Manual Troubleshooting English...
Page 2: Troubleshooting
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality...
Page 3: Problems With Network Communication
Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
Page 4: Problems With Printing
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device...
Page 5: Problems With Printing Quality
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
Page 6: Problems With Scanning
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory...
Page 7: Problems With Faxing
Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems...
Page 8: Problems With The Machine
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing If the Output Tray Extension Comes Off Problems with Bluetooth Communication...
Page 9: Problems With Installation/Downloading
Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool...
Page 10: About Errors/Messages Displayed
About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device...
Page 11: The Machine Cannot Be Powered On
The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes.
Page 12: Printing Does Not Start
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
Page 13: Paper Does Not Feed Properly/"No Paper" Error Occurs
Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. •...
Page 14 • Check 7: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette. For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette. • Check 8: Are the transport unit cover and the rear cover attached properly? Refer to Rear View for the position of the rear cover.
Page 15: Print Results Not Satisfactory
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 16 Colors Are Uneven or Streaked...
Page 17: Ink Is Not Ejected
Ink Is Not Ejected • Check 1: Has the ink run out? Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List • Check 2: Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A).
Page 18: Paper Jams
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: The screen differs depending on the OS you are using. •...
Page 19: If An Error Occurs
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD. •...
Page 20: Problems Sending Faxes
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? •...
Page 21: Errors Often Occur When You Send A Fax
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. Changing Registered Information Note You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE NO. LIST. Summary of Reports and Lists •...
Page 22: Problems Receiving Faxes
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax •...
Page 23: Machine Does Not Switch Automatically Between Voice And Fax Calls
• Check 7: Is the amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory.
Page 24: Cannot Receive A Color Fax
• Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. •...
Page 25 Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
Page 26: Problems With The Machine While Using With Network
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings...
Page 27: The Machine Stopped Working Suddenly
• Check 10: Make sure that the firewall of the security software is disabled. If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Page 28 If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model. • For placement: Make sure that there is no barrier or obstacle between the access point and the machine.
Page 29: Printing Speed Is Slow
Printing Speed Is Slow • Check 1: The machine may be printing out or scanning a large job issued from another computer. • Check 2: When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool.
Page 30: Cannot Use The Machine On Replacing An Access Point Or Changing Its Settings
Cannot Use the Machine on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the machine again. To perform network setup again, access our web site through the Internet and download the latest MiniMasterSetup for your model.
Page 31: Cannot Detect A Machine On A Network
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN...
Page 32: Cannot Detect The Machine When Setting Up Network Communication
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the machine. Cannot Detect the Machine with the Wireless LAN: Check 1 Cannot Detect the Machine with the Wired LAN: Check 1 Note You can set up the network communication via USB.
Page 33 Cannot Detect the Machine with the Wireless LAN: Check 1 Are the machine and network device (router, access point, etc.) turned on? Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, access point, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device.
Page 34 Cannot Detect the Machine with the Wireless LAN: Check 2 Are the computer and network device (router, access point, etc.) configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
Page 35 Cannot Detect the Machine with the Wireless LAN: Check 3 Is the wireless LAN setting of the machine enabled? Make sure that the Wi-Fi lamp of the machine is lit blue. If the Wi-Fi lamp is off: The wireless LAN setting of the machine is not activated. Activate the wireless LAN setting of the machine. After activating the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning.
Page 36 Cannot Detect the Machine with the Wireless LAN: Check 4 Is the machine connected to the access point? By using the operation panel of the machine, make sure that the machine is connected to the access point. Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > WLAN setting list.
Page 37 • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app, and CNNSelectorAgent.app to access the...
Page 38 Cannot Detect the Machine with the Wireless LAN: Check 6 Check the settings of the access point. Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.
Page 39 Cannot Detect the Machine with the Wired LAN: Check 1 Is the LAN cable connected, and are the machine and the router turned on? Make sure that the LAN cable is connected. Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the router is turned on.
Page 40 Cannot Detect the Machine with the Wired LAN: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
Page 41 Cannot Detect the Machine with the Wired LAN: Check 3 Is the wired LAN setting of the machine enabled? By using the operation panel of the machine, confirm the wired LAN setting of the machine. Press the MENU button, then select Setup > Device settings > LAN settings > Change wireless/wired. Make sure that Wired LAN active is selected on the LCD.
Page 42 Cannot Detect the Machine with the Wired LAN: Check 4 Is the machine connected to the router? By using the operation panel of the machine, make sure that the machine is connected to the router. Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > LAN setting list.
Page 43 • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app, and CNNSelectorAgent.app to access the...
Page 44 Cannot Detect the Machine with the Wired LAN: Check 6 Check the settings of the router. Check the settings of the router for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer.
Page 45: The Machine Cannot Be Detected In The Wireless Lan
• Check 5: When using IJ Network Tool, click Update to search for the printer again. Canon IJ Network Tool Screen • Check 6: Make sure that the network settings in the printer are identical with those of the access point.
Page 46 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
Page 47: The Machine Cannot Be Detected In The Wired Lan
The Machine Cannot Be Detected in the Wired LAN • Check 1: Make sure that the machine is turned on. • Check 2: Is Change wireless/wired in LAN settings under Device settings set to Disable LAN? LAN settings • Check 3: Make sure that the LAN cable is connected properly. Make sure that the machine is connected to the router with the LAN cable.
Page 48: Other Problems With Network
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Machine Was Forgotten Checking Information about the Network How to Restore the Machine's Network Settings to Factory Default...
Page 49: Forgot An Access Point Name, Ssid, Or A Network Key
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) How to Set a WEP/WPA/WPA2 Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer.
Page 50: The Message Is Displayed On The Computer Screen During Setup
The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Access Points Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an administrator password is set to the machine which has already been set up.
Page 51: The Admin Password Set To The Machine Was Forgotten
The Admin Password Set to the Machine Was Forgotten Initialize the LAN settings. How to Restore the Machine's Network Settings to Factory Default After initializing the LAN settings, setup with the Setup CD-ROM.
Page 52: Checking Information About The Network
To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Menus Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below.
Page 53 Enter the IP address of the target printer or the target access point in Enter the network address to ping.. When using the OS other than Mac OS X v.10.6.x, enter the IP address of the target printer or the target access point in Please enter the network address to ping.
Page 54: How To Restore The Machine's Network Settings To Factory Default
How to Restore the Machine's Network Settings to Factory Default Important Note that initialization erases all network settings on the machine, and printing or scanning operation from a computer over network may become impossible. To use the machine over network, setup with the Setup CD-ROM.
Page 55 Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device...
Page 56: Printing Does Not Start
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
Page 57 Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: The screen differs depending on the OS you are using. •...
Page 58 Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. •...
Page 59 • Check 7: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette. For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette. • Check 8: Are the transport unit cover and the rear cover attached properly? Refer to Rear View for the position of the rear cover.
Page 60: Cannot Print Properly With Automatic Duplex Printing
Cannot Print Properly with Automatic Duplex Printing • Check 1: Is the setting for automatic duplex printing selected? Make sure that the Two-Sided check box is selected on the Print dialog. Duplex Printing • Check 2: Make sure that the actual size of the paper is suitable for automatic duplex printing.
Page 61: Copying/Printing Stops Before It Is Completed
Copying/Printing Stops Before It Is Completed • Check 1: Is the paper loaded? Make sure that paper is loaded. If the machine has run out of paper, load paper. • Check 2: Do the printing documents have lots of photographs or illustrations? As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
Page 62: Cannot Print Properly From A Wireless Communication Device
Cannot Print Properly from a Wireless Communication Device • Check: Is printing possible through Bluetooth communication? Confirm that your mobile phone and the machine are connected via Bluetooth communication, then start printing again. Printing from Mobile Phone via Bluetooth Communication...
Page 63 Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
Page 64 Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 65 Colors Are Uneven or Streaked...
Page 66: Cannot Print To End Of Job
Cannot Print to End of Job • Check: Is the space of your computer's hard disk sufficient? Delete unnecessary files to free disk space.
Page 67: No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong...
Page 68: White Streaks
White Streaks • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Check the status of ink tanks. Replace the ink tank if the ink has run out. Replacing an Ink Tank •...
Page 69 • Check 5: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing down. Load paper with the printable side facing down. Refer to the instruction manual supplied with the paper for detailed information on the printable side. •...
Page 70: Lines Are Misaligned
Lines Are Misaligned • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
Page 71: Printed Paper Curls Or Has Ink Blots
• Check 3: Is Photo Paper used for printing photographs? When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper. Media Types You Can Use...
Page 72: Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the appropriate type of paper used? Check the followings: •...
Page 73 Changing the Machine Settings on the LCD • To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Page 74 Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented. Make sure that the machine is turned on. Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility Select Custom Settings in the pop-up menu.
Page 75 Drag the Ink Drying Wait Time: slide bar to set the wait time, and then click Apply. Confirm the message and click OK.
Page 76: Back Of The Paper Is Smudged
Back of the Paper Is Smudged • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the paper feed roller dirty? Clean the paper feed roller. Cleaning the Paper Feed Roller Note Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Page 77: Vertical Lines Are Printed On The Sides Of The Printout
Vertical Lines Are Printed on the Sides of the Printout • Check: Is the size of the loaded paper correct? The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified.
Page 78: Colors Are Uneven Or Streaked
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Page 79 • Check 3: Perform Print Head Alignment. Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually.
Page 80 Ink Is Not Ejected • Check 1: Has the ink run out? Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List • Check 2: Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A).
Page 81: Problems With Scanning
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory...
Page 82 Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory."...
Page 83: Scanner Does Not Work
Scanner Does Not Work Check 1: Make sure that your scanner or printer is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
Page 84: Scangear (Scanner Driver) Does Not Start
ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that ScanGear (scanner driver) is installed. If not installed, install ScanGear using the Setup CD-ROM. Check 2: Select your scanner or printer on the application's menu. Note The operation may differ depending on the application. Check 3: Make sure that the application is TWAIN-compliant.
Page 85: Error Message Appears And The Scangear (Scanner Driver) Screen Does Not Appear
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer.
Page 86: Cannot Scan Multiple Items At One Time
Cannot Scan Multiple Items at One Time Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 87: Cannot Scan Properly With Auto Scan
Cannot Scan Properly with Auto Scan Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Multiple items scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 88: Slow Scanning Speed
Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Set Fading Correction, Grain Correction, etc. to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 3: In IJ Scan Utility, deselect the Correct slanted text document / Detect the orientation of text document and rotate image checkbox and scan again.
Page 89: "There Is Not Enough Memory." Message Is Displayed
"There is not enough memory." Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again. Resolution...
Page 90: Computer Stops Operating During Scanning
Computer Stops Operating during Scanning Check 1: Restart the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Refer to "Output Settings" for your model from Home of the Online Manual for details. Check 2: Delete unnecessary files to obtain sufficient free hard disk space, then scan again.
Page 91: Scanned Image Does Not Open
Scanned Image Does Not Open Check: If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving For details, see the application's manual. If you have any questions, contact the manufacturer of the application.
Page 92: Scan Results Not Satisfactory
Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor...
Page 93: Scan Quality (Image Displayed On The Monitor) Is Poor
Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution if the image is jagged. Resolution Check 2: Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again.
Page 94: Scanned Image Is Surrounded By Extra White Areas
Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. Click (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping frame (scan area) according to the item size. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
Page 95: Cannot Scan At The Correct Size
Cannot Scan at the Correct Size Check: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer)
Page 96 Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check that the settings match the item to be scanned. If you cannot scan properly by automatically detecting the item type, specify the item type and size.
Page 97: Item Is Placed Correctly, But The Scanned Image Is Slanted
Item Is Placed Correctly, but the Scanned Image Is Slanted Check: When Document or Magazine is selected for the item type, deselect the Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Settings (Custom Scan) Dialog...
Page 98: Scanned Image Is Enlarged (Reduced) On The Computer Monitor
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the application. For details, see the application's manual. If you have any questions, contact the manufacturer of the application. Check 2: Change the resolution setting in ScanGear (scanner driver) and scan again.
Page 99 Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems...
Page 100 Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? •...
Page 101 Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. Changing Registered Information Note You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE NO. LIST. Summary of Reports and Lists •...
Page 102 Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax •...
Page 103 • Check 7: Is the amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory.
Page 104 • Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. •...
Page 105: Cannot Send A Fax Clearly
Cannot Send a Fax Clearly • Check 1: Is the document loaded correctly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals • Check 2: Is the platen glass and/or the inner side of the document cover and/or the glass of ADF dirty? Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload the document.
Page 106: Telephone Problems
Telephone Problems Cannot Dial Telephone Disconnects During a Call Cannot Dial • Check 1: Is the telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Basic Connection • Check 2: Is the telephone line type of the machine or the external device set correctly? Check the telephone line type setting and change it as necessary.
Page 107 Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing If the Output Tray Extension Comes Off Problems with Bluetooth Communication...
Page 108 The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes.
Page 109: Cannot Connect To Computer With A Usb Cable Properly
Cannot Connect to Computer with a USB Cable Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed.
Page 110: Cannot Communicate With The Machine With Usb Connection
Cannot Communicate with the Machine with USB Connection • Check 1: Make sure that the machine is turned on. • Check 2: Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. •...
Page 111: Lcd Cannot Be Seen At All
LCD Cannot Be Seen At All • If all the lamps on the operation panel are off: The machine is not powered on. Connect the power cord and press the ON button. • If any lamp on the operation panel is lit: The LCD may be in the screen-saver mode.
Page 112: An Unintended Language Is Displayed On The Lcd
An Unintended Language Is Displayed on the LCD Select the language you want to be displayed according to the following procedure. Press the MENU button, then wait for about 5 seconds. Select Setup, then press the OK button. Select Device settings, then press the OK button. Press the button 5 times, then press the OK button.
Page 113: Print Head Holder Does Not Move To The Position For Replacing
Print Head Holder Does Not Move to the Position for Replacing • Check 1: Are all lamps on the operation panel off? Check if any lamp on the operation panel is lit. The print head holder will not move unless the power is on. If all the lamps on the operation panel are off, close the ink cover and the document cover and turn the machine on.
Page 114: If The Output Tray Extension Comes Off
If the Output Tray Extension Comes Off If the output tray extension comes off, the paper output tray is not closed properly. Note The output tray extension comes off easily to avoid it being damaged. Hold the paper output tray and move the output tray extension slowly until it clicks into place.
Page 115: Problems With Bluetooth Communication
Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start...
Page 116: Printer Cannot Be Registered
Printer Cannot be Registered • Check 1: Have MP Drivers been installed? If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM. • Check 2: Is the printer registered using the Bluetooth Setup Assistant? You may not be able to register the printer as a Bluetooth device using the Bluetooth Setup Assistant.
Page 117 Printing Does Not Start • Check 1: Is Bluetooth unit ready for use? Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be displayed on the LCD of the printer. If the screen cannot be displayed, remove the Bluetooth unit from the printer and attach it once again.
Page 118 Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool...
Page 119: Cannot Install The Mp Drivers
Cannot Install the MP Drivers Reinstall the MP Drivers. If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM. Note If the CD-ROM icon is not displayed, try the following: Remove the CD-ROM from your computer, then insert it again. Restart your computer.
Page 120: Uninstalling Ij Network Tool
Even if IJ Network Tool is uninstalled, you can print and scan from the computer over network. However, you cannot change the network settings over network. Select Applications from the Go menu of Finder, double-click Canon Utilities > IJ Network Tool, drag the Canon IJ Network Tool icon into the Trash.
Page 121 About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device...
Page 122 If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD. •...
Page 123: A Message For Faxing Is Displayed On The Lcd
A Message for Faxing Is Displayed on the LCD If a message is displayed on the Fax standby screen, take the corresponding action described below. Message Action The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document.
Page 124 documents in Auto print settings, the fax stored in the machine's memory will be printed automatically. Auto print settings • Paper has run out: Load the paper and press the OK button. • A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button.
Page 125 Delete the unnecessary fax from machine's memory after saving to the USB flash drive. Deleting a Document in Machine's Memory Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is FAX info does not match.
Page 126: A Message Is Displayed
A Message Is Displayed This section describes some of the errors or messages. Note A Support Code (error number) is displayed on the computer or on the LCD for some error or message. For details on errors with Support Codes, refer to Support Code List.
Page 127: Error Regarding Automatic Duplex Printing Is Displayed
Note See Notice for Unplugging the Power Cord for unplugging the power cord. • The power cord has been unplugged and unsent/received docs in memory have been lost. A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
Page 128 1. Stop the Inkjet Printer/Scanner/Fax Extended Survey Program. Changing the setting: 2. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder. 3. Place the Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file into the Trash.
Page 129: Error Message Appears On A Pictbridge Compliant Device
This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non- Canon PictBridge compliant devices, check the Support Code (error number) on the LCD and take the appropriate action to clear the error.
Page 130 Replacing an Ink Tank An error requiring servicing may have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. "Printer error"...
Page 131: If You Cannot Resolve The Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution If the machine emits any unusual sound, smoke, or odor, turn it off immediately.
Page 132: Support Code List
Support Code List The support code appears on the LCD and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Page 133: Support Code List (When Paper Is Jammed)
Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case. • If you can see the jammed paper at the paper output slot: 1300 • If the paper is jammed when automatic duplex printing: 1304 •...
Page 134 1300 Cause Paper is jammed in the paper output slot. Action If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 135 1304 Cause Paper is jammed when performing automatic duplex printing. Action If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 136 Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. Attach the rear cover. Insert the rear cover to the back of the machine.
Page 137 If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
Page 138 1311 Cause The paper loaded in the cassette (upper) is jammed. Action If the paper loaded in the cassette (upper) is jammed, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 139 Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. Attach the rear cover. Insert the rear cover to the back of the machine.
Page 140 1312 Cause The paper loaded in the cassette (lower) is jammed. Action If the paper loaded in the cassette (lower) is jammed, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 141 If you were not able to remove the paper out in step 2: Detach the lower and upper cassettes. Pull out the paper slowly. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.
Page 142 1313 Cause The paper is jammed as the machine pulled in the printed paper. Action If the paper is jammed as the machine pulled in the printed paper, remove the paper following the procedure below. Important If the printed paper piles up on the paper output slot, the machine may pull it in and the paper is jammed inside the machine.
Page 143 Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. Attach the rear cover. Insert the rear cover to the back of the machine.
Page 144 If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
Page 145 2801 Cause The document is jammed in the ADF. Action Remove the document following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
Page 146 If the document cannot be pulled out with ease, raise the document cover and pull out the jammed page from the inner side of the document cover. After pulling out the jammed page, close the document cover. Note When checking whether a piece of paper remains inside the ADF, see In Other Cases:.
Page 147 Open the transport cover (A), then remove the jammed page or the piece of paper that remains inside the ADF. First close the transport cover, next close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Page 148: Paper Is Jammed Inside The Machine
Paper Is Jammed inside the Machine If the jammed paper tears and you cannot remove the paper either from the paper output slot or the jammed paper remains inside the machine, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 149 When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. Pull the paper slowly not to tear it, then pull the paper out.
Page 150 Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains. • Does the piece of paper remain under the print head holder? •...
Page 151: In Other Cases
In Other Cases Make sure of the following: • Check 1: Are there any foreign objects around the paper output slot? • Check 2: Are the transport unit cover and the rear cover attached properly? • Check 3: Is the paper curled? Load the paper after correcting its curl.
Page 152 1007 Cause Possible causes include the following. • There is no paper in the cassette (upper). • The paper source is incorrect. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the cassette (upper). •...
Page 153 1008 Cause Possible causes include the following. • There is no paper in the cassette (lower). • The paper source is incorrect. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the cassette (lower). •...
Page 154 1200 Cause The ink cover is open. Action Close the ink cover and wait for a while. Do not close it while you are replacing an ink tank.
Page 155 1253 Cause The paper output tray did not open. Action Open the paper output tray, then press the OK button.
Page 156 1310 Cause The size of paper may not be compatible with automatic duplex printing. Action The sizes of media suitable for auto duplex printing are A4, Letter, A5, B5, and Hagaki. Make sure that the size of the paper loaded in the machine is correct. Pressing the OK button will eject the paper and restart printing from the front side of the next paper.
Page 157 1401 Cause The print head may be damaged. Action Contact the service center.
Page 158 1403 Cause The print head may be damaged. Action Contact the service center.
Page 159 1405 Cause The print head may be damaged. Action Contact the service center.
Page 160 1410 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 161 1411 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 162 1412 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 163 1413 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 164 1414 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
Page 165 1600 Cause If the lamp on the ink tank is flashing, ink may have run out. Action Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed.
Page 166 1660 Cause The ink tank is not installed. Action Install the ink tank.
Page 167 1680 Cause Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
Page 168 1681 Cause More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
Page 169 Press and hold the machine's Stop button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks. Note If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.
Page 170 1684 Cause The ink tank cannot be recognized. Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine. Install the appropriate ink tank. If you want to cancel printing, press the machine's Stop button.
Page 171 With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Page 172 1700 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 173 1701 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 174 1710 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 175 1711 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 176 2001 Cause The device incompatible with the machine is connected. Action Check the device connected to the USB flash drive port. Printing photos directly is possible with the optional Bluetooth Unit BU-30 or a USB flash drive.
Page 177 2002 Cause An unsupported USB hub is connected. Action If a USB flash drive is connected via a USB hub, remove the hub. Connect a USB flash drive directly to the machine.
Page 178 • Print the nozzle check pattern to check the status of the print head. • Load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP and perform Automatic Print Head Alignment again.
Page 179 2700 Cause Possible causes include the following. • Some errors occurred while copying and a certain time passed. • Document is remained in the ADF. • Some errors occurred while scanning and the document is remained in the ADF. Action Take the corresponding actions below.
Page 180 2800 Cause The document feeder cover is open. Action Close the document feeder cover, then press the OK button.
Page 181 2802 Cause No document in the ADF. Action Press the OK button to resolve the error, then operate again after loading documents.
Page 182 2803 Cause The document is too long or is jammed in the ADF. Action Press the OK button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation. If the document is jammed, remove the jammed document following the procedure below. •...
Page 183 After pulling out the jammed page, close the document cover. Note When checking whether a piece of paper remains inside the ADF, see In Other Cases:. Close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Page 184 First close the transport cover, next close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Page 185 2804 Cause The size of the document is not suitable for duplex scanning. Action Press the OK button to dismiss the error. Size of the document suitable for automatic duplex scanning: A4, Letter Make sure that the document you are loading meets the machine's requirements before redoing the operation.
Page 186 The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
Page 187 4101 Cause The machine does not support the paper size you specified. Action Press the Stop button, specify the proper paper size, then print again. If you print on the non-standard size paper, you can specify a custom size within the following range to print.
Page 188 5011 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 189 5012 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 190 5100 Cause Printer error has occurred. Action Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
Page 191 5101 Cause Printer error has occurred. Action Remove the protective material that is preventing the print head holder from moving, turn the machine off, and turn it back on. If the problem is not resolved, contact the service center.
Page 192 5200 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 193 5400 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 194 5B00 Cause Printer error has occurred. Action Contact the service center.
Page 195 5B01 Cause Printer error has occurred. Action Contact the service center.
Page 196 5B10 Cause Printer error has occurred. Action Contact the service center.
Page 197 5B11 Cause Printer error has occurred. Action Contact the service center.
Page 198 5C00 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 199 5C20 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 200 6000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 201 6001 Cause Printer error has occurred. Action If the paper output tray is closed, open it. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 202 6002 Cause Printer error has occurred. Action If the paper output tray is closed, open it. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.
Page 203 6500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 204 6502 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 205 6800 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 206 6801 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 207 6900 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 208 6901 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 209 6902 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 210 6910 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 211 6911 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 212 6920 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 213 6921 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 214 6930 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 215 6931 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 216 6932 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 217 6933 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 218 6936 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 219 6937 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 220 6938 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 221 6939 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 222 693A Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 223 6940 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 224 6941 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 225 6942 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 226 6943 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 227 6944 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 228 6945 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 229 6946 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 230 6A81 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 231 6B10 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 232 6B20 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 233 9000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 234 9500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 235 B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 236 C000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

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