Napoleon Prestige 500 User Instruction page 17

Problem Possible Causes
Burners will not cross Dirty or corroded cross light brackets.
light each other.
"Paint" appears to be Grease build-up on inside surfaces.
peeling inside lid or hood.
Burner output on "high" Lack of gas.
setting is too low.
(Rumbling noise and Supply hose is pinched.
fluttering blue flame at
burner surface.) Dirty or clogged orifice.
Spider webs or other matter in venturi
tube.
Propane regulator in "low flow" state.
Infrared burner (if Ceramic tiles overloaded with grease
equipped) flashes back drippings and build-up. Ports are
(during operation the clogged.
burner abruptly makes
a loud "whoosh" sound,
followed by a continuous Burner overheated due to inadequate
blow-torch type sound ventilation (too much grill surface
and grows dim.) covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic
tile, or a weld failure in the burner
housing.
Solution
Clean or replace as required.
This is not a defect. The finish on the lid
and hood is porcelain, and will not peel.
The peeling is caused by hardened grease,
which dries into paint-like shards, that flake
off. Regular cleaning will prevent this. See
cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed
carefully. All gas grill valves must be in the
off position when the tank valve is turned
on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Turn burner off and allow to cool for at least
two minutes. Relight burner and burn on
high for at least five minutes or until the
ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner off and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer
for instructions on ordering a replacement
burner assembly.
www.napoleongrills.com
17
EN