Warranty Service - Fleetwood 2014 Terra Storm Owner's Manual

Warranty

WARRANTY SERVICE

If you need warranty service or warranty
information, please see the booklets and
other documents included in your Owner's
Information Package. If you have any questions
about the warranty or what it does or does not
cover, please contact Fleetwood RV Owner
Relations.
As a part of the pre-delivery inspection
procedure, the dealer is responsible for road
testing the motor home, noting and correcting
any steering problems and setting correct tire
pressures before delivery.
Fleetwood RV will not be responsible for front
end alignment after this pre-delivery inspection
has been performed.
For warranty service, you should return your
motor home to the selling dealer. If this is
not possible, you may contact any other
authorized Fleetwood RV motor home dealer.
The Fleetwood RV Owner Relations group
can help you find a dealer in your area. If, for
some reason, a problem is not handled to your
satisfaction:
1. Discuss any warranty-related problems
directly with the manager and/or owner
of the dealership, giving them
an opportunity to help the service
department resolve the matter for you.
2. If a problem arises that has not been
resolved to your satisfaction by your local
dealer, contact Fleetwood RV Owner
Relations.
3. We sincerely believe that your dealer and
the factory representative will be able
to solve any problem that might arise. If
their combined efforts are not satisfactory,
please send a letter describing the
circumstances to:
Fleetwood RV Owner Relations
P.O. Box 1007
Decatur, IN 46733
02-4
Please include the brand name and Fleetwood
Identification Number (F.I.N.) of your motor
home. The F.I.N. is located on the identification
tag underneath the driver's side window on
the exterior of your motor home.
4. If you wish to call for assistance, please
use this toll-free telephone number.
Fleetwood RV Owner Relations
1-800-322-8216
There may be times when your motor home
will need repairs or parts while you are on
the road. If your motor home is repaired by a
nonauthorized repair facility (non-Fleetwood RV
dealer), be sure to save receipts and especially
any parts that are replaced. These parts will have
to be returned to your dealer before you can be
reimbursed for their cost.
Always make a written list of the motor home
problems or the specific work you want done.
If you've had work done that is not on your
maintenance log, let the service advisor know.
If you have a long list of service items that
need attention and you need your motor home
very soon, discuss the situation with the service
advisor, listing the items in order of priority.
This will help the service department manage its
time and will help get you going as quickly as
possible. If required work is not covered under
the warranty, your dealer's service department
can help you with getting the correct service.
The materials in your Owner's Information
Package contain warranty information and
operating instructions on the various appliances
and components in your motor home. If you do
not have operating instructions for a particular
appliance or component, contact your dealer.
Warranty registration cards for these items
should be filled out and mailed as soon as
possible after you take delivery of your motor
home. When contacting any of the equipment
manufacturers, always have the model and serial
numbers available. Appliance identification
numbers will be found on tags or plates attached
to the appliance.