Warranty Service; Reporting Safety Defects - Fleetwood 1994 Pace Arrow User Manual

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The materials in your Owner's Information Package
contain warranty information and operating instructions
on the various appliances and components in your
motor home. Warranty registration cards for these items
should be filled out and mailed as soon as possible after
you take delivery of your motor home. If you do not have
operating instructions for a particular appliance, contact
your dealer.
You will automatically receive an Ownercare Card ap-
proximately 3-4 weeks after delivery of your new motor
home. This plastic card is imprinted with your name, the
motor home serial number, and manufacturing subsidi-
ary location. If your motor home ever needs warranty
service, present this card to the dealer.
The motor home has been thoroughly inspected before
shipment. Your dealer is responsible for performing a
complete predelivery inspection of the chassis and all
motor home components as specified in the predelivery
checklists supplied by the motor home and chassis
manufacturers. You should receive a copy of these
completed checklists from your dealer when your
motor home is delivered to you.
As a part of the predelivery inspection procedure, the
dealer is responsible for road testing the motor home,
noting and correcting any steering problems before
delivery. FLEETWOOD AND ITS SUBSIDIARIES WILL
NOT BE RESPONSIBLE FOR FRONT END ALIGN-
MENT AFTER THIS PREDELIVERY INSPECTION IS
DONE.
You should return your motor home to the selling dealer
for warranty service.
If this is not possible, you may
contact any other authorized Fleetwood motor home
dealer. The service department at any of the locations
listed at the back of this manual can help you find a
dealer in your area.
If, for some reason, a problem is not handled to your
satisfaction:
1 . Discuss any warranty-related problems directly
with the manager and/or owner of the dealer-
ship, giving them an opportunity to help the
service department resolve the matter for you.
2. If a problem arises that has not been resolved
to your satisfaction by your local dealer, contact
the manufacturing subsidiary service center.
The locations are listed in this manual. Please
contact the one nearest you.
3. We sincerely believe that your dealer and the
factory representative will be able to solve any
problem which might arise. If their combined
efforts are not satisfactory, please send a letter
describing the circumstances to:
Fleetwood Enterprises, Inc.
Motor Home Division - Service
P.O. Box 7300 Riverside, CA 92513-7300
Please include the brand name and serial num-
ber of your motor home. The serial number is
located on the identification tag next to the entry
door.
4. If you wish to call for assistance, please use
this toll-free telephone number: (800) 854-4755
There may be times when your motor home will need
repairs or parts while you are on the road. If your motor
home is repaired by a non-authorized repair facility
(non-Fleetwood dealer), be sure to save receipts and
especially any parts that are replaced. These parts will
usually have to be returned to your dealer before you
can be reimbursed for their cost.
WARRANTY SERVICE
If you need service or warranty information, please see
the booklets and other documents included in your
Owner's Information Package. When contacting any
of the equipment manufacturers, always have the model
and serial numbers available. Appliance identification
numbers will be found on tags or plates attached to the
appliance.
Chassis component (engine, transmission, axles, etc.)
identification numbers will be located in the manuals
included with your motor home.
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Fleet-
wood Enterprises Consumer Affairs Department.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
Fleetwood's manufacturing subsidiary.