VeriFone Vx570 Quick Reference Manual page 2

REFUND
REFUND
Credits the cardholder's account for a previous
purchase (Sale).
Card: debit or credit.
1. Select Refund.
If Password: appears, key in the designated
password. (See "Password Prompting.")
If 1 = "Merchant Name" appears, select a merchant.
(See "Multi-Merchant Prompting.")
Swipe or Enter Acct #: appears.
2. Swipe the card. OR
Manually enter the Card number:
a. Key in the Card number.
b. If Choose Card: appears, select Credit or Debit.
Exp Date (MMYY): appears.
c. Key in the Expiry date.
If Password: appears, key in the Manager or
Supervisor password.
If Choose Card: appears, select Credit or Debit.
If Commercial Card? appears, select Yes if the card is
a commercial card; otherwise, select No.
If Imprint Card Press Enter Key appears, imprint
the card, and press .
If Last 4 digits: appears, key in the last four digits
of the Card number.
If Invoice Number: appears, key in the
Invoice number.
If Clerk Id: appears, key in the Clerk ID.
If Logon appears, select Yes. When Password:
appears, key in the Clerk password.
If Order Num: appears, key in the Order number.
Amount: appears.
3. Key in the Refund amount.
If Tax Amt: appears, key in the Tax amount.
If Tax Exempt? appears, select Yes if there is no tax;
otherwise, select No, and then key in the Tax
amount.
If Enter PIN: appears, hand the terminal to the
cardholder so that they can key in their PIN.
If Enter PIN on Pinpad appears, hand the PINpad to
the cardholder so that they can key in their PIN.
The terminal communicates with the Moneris Host.
4. For receipt information, see "Handling Receipts."
VOID
VOID
Cancels a Sale or Refund in the open batch.
Card: credit only.
1. Select Void.
If Password: appears, key in the designated
password. (See "Password Prompting.")
If 1 = "Merchant Name" appears, select a merchant.
(See "Multi-Merchant Prompting.")
Void Last Trans? appears.
2. To void the last transaction select Yes; otherwise,
select No to search for another transaction:
If Yes is selected, the transaction record appears:
a. Select Yes again to void the transaction, and
continue at step 3.
If Retrieve By: appears, search for a transaction
by Invoice or Card number:
To retrieve a transaction by Invoice number:
a. Select Inv#.
Invoice Number: appears.
b. Key in the Invoice number of the transaction
to be voided.
The transaction record appears.
c. Confirm the record, and then select Yes.
To retrieve a transaction by Card number:
a. Select Acc#.
Last 4 digits: appears.
b. Key in the last four digits of the Card number
used for the transaction. The transaction record
appears.
c. Confirm the record, and then select Yes.
The terminal communicates with the Moneris Host.
3. For receipt information, see "Handling Receipts."
REPORT
DETAIL
Prints the details of each transaction in the open batch.
Note: Void Sales are printed as zero amounts.
1. Press the Reports key.
If Password: appears, key in the designated
password. (See "Password Prompting.")
The REPORTS menu appears.
2. Select Detail Report.
If 1 = "Merchant Name" appears, select a merchant.
(See "Multi-Merchant Prompting.")
The report prints; the REPORTS menu reappears.
X
3. To return to the Debit/Credit menu, press .
TOTALS
Prints transaction totals and transaction count
by card issuer.
1. Press the Reports key.
If Password: appears, key in the designated
password. (See "Password Prompting.")
The REPORTS menu appears.
2. Select Totals Report.
If Merchant appears, choose whether the action
should apply either to all merchants (select All )
or just one merchant (select One).
The report prints; the REPORTS menu reappears.
X
3. To return to the Debit/Credit menu, press .
REPORT
END-OF-DAY PROCESS
At the end of the business day, follow this procedure to
ensure that the correct amount of money is deposited
to your account.
4. Add up your Sale totals and Refund totals.
5. Print out a Totals (or Detail) report.
6. Compare the printed amounts with your own
calculations:
If the totals match, process a Settlement
Note: If the terminal is configured
transaction.
for automatic daily Settlement, do not process
a Settlement transaction.
If the totals do not match, call Moneris Customer
Service the next business day for reconciliation
assistance.
SETTLEMENT
Sends the open batch for payment, closes it, and opens
a new batch. Use only if the terminal is configured for
manual Settlement.
1. Select Settlement.
If Password: appears, key in the designated
password. (See "Password Prompting.")
If Merchant appears, choose whether the action
should apply either to all merchants (select All )
or just one merchant (select One).
A Totals report and/or Details report may print if the
terminal is configured to print both or either report.
If Total: appears, key in the net Settlement total
as you have calculated it (enter negative totals
the same as positive ones).
If Enter to Confirm: appears, confirm the displayed
total is the same as you have calculated it, and then
press .
The terminal communicates with the Moneris Host
and then returns to the Debit/Credit menu.
The terminal may be configured to print a
Settlement report.
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