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Customer
Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 293
Offices . . . . . . . . . . . . . . . . . . . . . . 295
Telephone (TTY) Users . . . . . 296
Online Owner Center . . . . . . . . . 296
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 297
Program . . . . . . . . . . . . . . . . . . . . 297
Appointments . . . . . . . . . . . . . . . 299
Program . . . . . . . . . . . . . . . . . . . . 299
Collision Damage Repair . . . . . 300
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 302
Statement . . . . . . . . . . . . . . . . . . . 303
the United States
Government . . . . . . . . . . . . . . . . . 304
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 304
General Motors . . . . . . . . . . . . . 304
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 305
Event Data Recorders . . . . . . . . 305
®
. . . . . . . . . . . . . . . . . . . . . . 306
Customer Information
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
293
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