Customer Information; Procedure - Chevrolet Volt 2016 Owner's Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 333
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 335
Customer Assistance for Text
Telephone (TTY) Users . . . . . 336
Online Owner Center . . . . . . . . . 336
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 337
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 337
Scheduling Service
Appointments . . . . . . . . . . . . . . . 339
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 339
Collision Damage Repair . . . . . 340
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 342
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 343
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 344
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 344
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 344
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 345
Event Data Recorders . . . . . . . . 345
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 346
Infotainment System . . . . . . . . . . 346

Customer Information

Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
333