Motorola SB5102 User Manual page 38

Introduction Before You Begin
Problem
Cannot send or receive data
SB5102 Cable Modem User Guide
Installation & Configuration
Possible Solutions
Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where
the error occurred as described in
If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular
TV channels, your data service will not function.
Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.
Check the IP address. Follow the steps in
Windows Me" on page 26 or "Verifying the IP Address in Windows 2000 or Windows XP"
cable service provider if you need an IP address.
Check that the Ethernet cable is properly connected to the
Troubleshooting
"Front-Panel Lights and Error Conditions"
"Verifying the IP Address in Windows 98, Windows 98 SE, or
cable modem
FAQ Glossary License
on page 32.
on page 27. Call your
and your computer.
31