Motorola SB5102 User Manual
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Motorola SB5102 User Manual

Motorola SB5102 User Manual

Motorola cable modem user guide sb5102
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SB5102 Cable Modem User Guide
Title
Click your selection (there is a complete
Contents
on page vii):
Motorola SB5102 Cable Modem
Introduction
Introduces your SB5102 cable modem and the controls on the
Front Panel
and
Rear
Panel.

Before You Begin

Lists the items needed to install your SB5102 cable modem and describes Precautions,
Signing Up for
Service, and
Computer System
Requirements.

Installation and Configuration Overview

Provides an overview and links for cabling and configuring your SB5102 cable modem.

Troubleshooting

Provides suggestions to fix common problems.
Contact Us
Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the SB5102 cable modem.

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Summary of Contents for Motorola SB5102

  • Page 1: Before You Begin

    Introduces your SB5102 cable modem and the controls on the Front Panel Rear Panel. Before You Begin Lists the items needed to install your SB5102 cable modem and describes Precautions, Signing Up for Service, and Computer System Requirements. Installation and Configuration Overview Provides an overview and links for cabling and configuring your SB5102 cable modem.
  • Page 2 To prevent overheating, do not block the ventilation holes on the sides of the cable modem. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. SB5102 Cable Modem User Guide...
  • Page 3 CATV cable ground shall be connected in the grounding system of the building, as close to the point of cable entry as practical. Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 4 Consult the dealer or an experienced radio/TV technician for help. Canada - Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. SB5102 Cable Modem User Guide...
  • Page 5 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 6: Table Of Contents

    Verifying the IP Address in Windows 98, Windows 98 SE, or Windows Me ... 26 Verifying the IP Address in Windows 2000 or Windows XP ... 27 Renewing Your IP Address ... 28 Cabling for Multiple Users ... 29 SB5102 Cable Modem User Guide...
  • Page 7 Troubleshooting ... 30 Front-Panel Lights and Error Conditions ... 32 Contact Us ... 33 Frequently Asked Questions ... 34 Glossary ... 36 Software License ... 38 viii SB5102 Cable Modem User Guide...

  • Page 8: Introduction

    Internet. You can connect: • A single computer equipped with an the SB5102 cable modem • Up to 63 computers to a single SB5102 cable modem using an Ethernet hub as shown in “Cabling for Multiple Users” Glossary License ®...

  • Page 9: Front Panel

    Before You Begin The model number on your cable modem may be different than in the illustrations and screen images in this guide. SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Front Panel The lights provide information about power, communications, and errors:...

  • Page 10: Rear Panel

    Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description ETHERNET Provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector.

  • Page 11: Before You Begin

    5-900 MHz RF splitter and the cable modem. The coaxial cable and RF splitter are available at consumer electronic stores. Glossary Description Connects the SB5102 cable modem to the AC electrical outlet Connects to the Ethernet port with...

  • Page 12: Precautions

    The SB5102 cable modem must be installed in a vertical position. To prevent overheating the cable modem, do not block the ventilation holes on its sides.

  • Page 13: Signing Up For Service

    Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services. To activate your service, call your local cable service provider.

  • Page 14: Computer System Requirements

    A Gigabit Ethernet Network Interface Card (GigE) is needed to achieve the maximum data throughput rates. Troubleshooting Glossary ® , Macintosh ® 95 is not supported by the SB5102. You must have the License ® , and ® , or UNIX...

  • Page 15: Installation And Configuration Overview

    Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Installation and Configuration Overview To install and configure your cable modem: Install the cables as described in one of: • “Cabling and Startup for a Single User”...

  • Page 16: Cabling And Startup For A Single User

    Troubleshooting Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SB5102 cable modem must find and lock on the appropriate channels for communications. Be sure your computer is on and the cable modem is unplugged.
  • Page 17 Introduction Before You Begin Computer SB5102 cable modem SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Cabling and Startup for a Single User, continued Connect the provided Ethernet cable to the Ethernet connector on the cable modem. Connect the other end to the Ethernet port on your computer.

  • Page 18: Configuring Tcp/Ip

    Installation & Configuration Troubleshooting Configuring TCP/IP The SB5102 cable modem contains all required software. You do not need to configure the cable modem, but you must be sure that your computer is configured for protocol for communication between computers). Perform one of: •...

  • Page 19: Configuring Tcp/Ip In Windows 98, Windows 98 Se, Or Windows Me

    Verify that TCP/IP is installed for the adapter that will be used to connect to the SB5102 cable modem. If TCP/IP is installed, then skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.
  • Page 20 Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 98, Windows 98 SE, or Windows Me, continued Select the adapter to be used for the SB5102 cable modem connection and then click Add. Double-click the Protocol option on Select Network Component Type window.
  • Page 21 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 98, Windows 98 SE, or Windows Me, continued Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card connected to the cable modem.

  • Page 22: Configuring Tcp/Ip In Windows 2000

    Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 2000 On the Windows Desktop, click Start. Select Settings and then Control Panel from the pop-up menus. Double-click the Network and Dial-up Connections icon on the Control Panel window.
  • Page 23 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 2000, continued Click Properties. Information similar to the lower window is displayed. If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.
  • Page 24 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 2000, continued Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed. Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window.
  • Page 25 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows 2000, continued On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is checked. Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed as shown at bottom left.

  • Page 26: Configuring Tcp/Ip In Windows Xp

    Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP On the Windows desktop, click Start to display the Start window shown at left. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options.
  • Page 27 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued On the Network and Internet Connections Pick a task window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6.
  • Page 28 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.
  • Page 29 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface.
  • Page 30 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it.
  • Page 31 Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. Click OK to close the TCP/IP Properties window.

  • Page 32: Verifying The Ip Address

    Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Verifying the IP Address The following subsections describe verifying an IP Address. Perform the appropriate procedure for your Windows version: • “Verifying the IP Address in Windows 98, Windows 98 SE, or Windows Me”...

  • Page 33: Verifying The Ip Address In Windows 98, Windows 98 Se, Or Windows Me

    In Windows 98 Second Edition, if IP Autoconfiguration Address is displayed, call your service provider. SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Verifying the IP Address in Windows 98, Windows 98 SE, or Windows Me To check the IP address: On the Windows Desktop, click Start.

  • Page 34: Verifying The Ip Address In Windows 2000 Or Windows Xp

    Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Verifying the IP Address in Windows 2000 or Windows XP To check the IP address: On the Windows Desktop, click Start. Select Run. The Run window is displayed.

  • Page 35: Renewing Your Ip Address

    Introduction Before You Begin SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting Renewing Your IP Address To renew your IP address: Type ipconfig /renew and press at left, Internet access should be available. Type exit and press ENTER If after performing this procedure your computer cannot access the Internet, call your cable service provider for help.

  • Page 36: Cabling For Multiple Users

    Troubleshooting Cabling for Multiple Users Along with an optional hub or router, the SB5102 can serve as an Internet gateway for up to 63 computers. Please reference the diagram shown on the left. Not all service providers support multiple user service. For information about multiple user service, contact your cable service provider.

  • Page 37: Troubleshooting

    Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the cable modem. Check that the electrical outlet is working. SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting on page 32.
  • Page 38 Check the IP address. Follow the steps in Windows Me” cable service provider if you need an IP address. Check that the Ethernet cable is properly connected to the SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting “Front-Panel Lights and Error Conditions”...

  • Page 39: Front-Panel Lights And Error Conditions

    Power The cable modem is not properly plugged into the power outlet For more information about the lights, see SB5102 Cable Modem User Guide Installation & Configuration Turns Off During Normal Operation If The receive channel is lost The send channel is lost The IP registration is lost The cable modem is unplugged.

  • Page 40: Contact Us

    For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SB5102 cable modem. In the United States and Canada, if you need assistance while working with the SB5102 cable modem and related equipment supplied by Motorola: If you rent or lease your Contact your cable service provider.

  • Page 41: Frequently Asked Questions

    Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola cable modem is DOCSIS or Euro-DOCSIS certified.
  • Page 42 I have more than one computer. Do I need more than one SB5102 cable modem? No, not if your computers are connected on a network. The SB5102 cable modem supports current Internet connection sharing technologies to enable you to connect up to 63 PCs to the Internet using a single cable modem.

  • Page 43: Glossary

    An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection. SB5102 Cable Modem User Guide Installation & Configuration Troubleshooting...
  • Page 44 The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network. It is permanently written to read-only memory (ROM) at the factory and printed on the rear panel of your SB5102 cable modem. You need to provide the MAC address to your cable service provider.

  • Page 45: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
  • Page 46 Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors.
  • Page 47 Visit our website at: www.motorola.com 531226-001-a 10/06...

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