Troubleshooting - Motorola SB5100 Series User Manual

Introduction Before You Begin

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try one of:
•
Unplugging and plugging in the cable modem power cord to restart the cable modem
•
Pressing the reset button on the rear panel
Restarting or resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as
described in "Front-Panel Lights and Error Conditions"
Problem
Green POWER light is off
SB5100 Series Cable Modem User Guide
Installation & Configuration
on page 44.
Possible Solutions
Check that the power cord is properly plugged into the electrical outlet and the cable modem.
Check that the electrical outlet is working.
If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet.
Troubleshooting FAQ Glossary License
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