Motorola SB5100 Series User Manual page 49

Introduction Before You Begin
Problem
Cannot send or receive data
Problems related to unsuccessful
USB driver installation
SB5100 Series Cable Modem User Guide
Installation & Configuration
Possible Solutions
Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where
the error occurred as described in
If all lights are off except the Standby light, the cable modem is in Standby mode. Press the Standby button to
reconnect your Internet service.
If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular
TV channels, your data service will not function.
Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.
Check the IP address. Follow the steps in
Windows Me" on page 37 or "Verifying the IP Address in Windows 2000 or Windows XP"
cable service provider if you need an IP address.
Check that the USB or Ethernet cable is properly connected to the
Remove the USB driver. Follow the instructions in one of:
•
"Removing the USB Driver from Windows 98 Second Edition or Windows Me"
•
"Removing the USB Driver from Windows 2000"
•
"Removing the USB Driver from Windows XP"
Then perform "Running the Motorola USB Driver Removal Utility"
Troubleshooting
"Front-Panel Lights and Error Conditions"
"Verifying the IP Address in Windows 95, Windows 98 SE, or
on page 47
on page 50
FAQ Glossary
on page 44.
on page 38. Call your
cable modem
and your computer.
on page 45
on page 55.
License
43