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Black Box Mini-Modem V.92 MD1626A Manual

Black Box Mini-Modem V.92 MD1626A Manual

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SEPTEMBER 2002
MD1626A
Mini-Modem V.92
CUSTOMER
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
SUPPORT
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
INFORMATION
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: info@blackbox.com

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Summary of Contents for Black Box Mini-Modem V.92 MD1626A

  • Page 1 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) SUPPORT FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 INFORMATION Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.com...
  • Page 2 FCC AND IC RFI STATEMENTS FEDERAL COMMUNICATIONS COMMISSION INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENT Class B Digital Device. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 3 Repairs to certified equipment should be made by an authorized maintenance facility—in this case, Black Box. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
  • Page 4 FCC REQUIREMENTS FOR TELEPHONE-LINE EQUIPMENT FCC REQUIREMENTS FOR TELEPHONE-LINE EQUIPMENT 1. The Federal Communications Commission (FCC) has established rules which permit this device to be directly connected to the telephone network with standardized jacks. This equipment should not be used on party lines or coin lines.
  • Page 5 MINI-MODEM V.92 ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.
  • Page 6 NOM STATEMENT 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
  • Page 7 MINI-MODEM V.92 EUROPEAN UNION DECLARATION OF CONFORMITY This equipment complies with the requirements of the European EMC Directive 89/336/EEC.
  • Page 8 TRADEMARKS USED IN THIS MANUAL AT&T is a registered trademark of American Telephone and Telegraph Company. BLACK BOX is a registered trademark of Black Box Corporation. Cisco and Cisco IOS are registered trademarks of Cisco Systems, Inc. Linux is a registered trademark of Linus Torvalds.

  • Page 9: Table Of Contents

    MINI-MODEM V.92 Contents Chapter Page 1. Specifications ..........10 2.
  • Page 10 9.2 Calling Black Box ........

  • Page 11: Specifications

    MINI-MODEM V.92 1. Specifications AGC Dynamic Range: 43 dB Command Buffer: 40 characters Compatibility: Modem: V.92, V.90, V.34 enhanced, V.34, V.32 bis, V.32, V.22 bis, V.22; Bell 212A and 103/113; V.21 and V.23; V.42, V.42 bis, V.44; Fax: “Super” Group 3; Class 1.0, 2.0, 2.1; T.4; T.30; V.21;...
  • Page 12 CHAPTER 1: Specifications Intelligent Features: Plug and play; fully AT command compatible; autodial, redial, repeat dial; pulse or tone dial; dial pauses; auto answer; adaptive answer; EIA extended automode; adaptive line probing; automatic symbol and carrier frequency during startup, retrain, and rate renegotiation; DTMF detection;...
  • Page 13 MINI-MODEM V.92 Asynchronous, serial, binary Operation: Speaker: Internal speaker for call progress monitoring Speed Conversion: Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400, 57,600, 115,200, and 230,400 bps Transmit Level: -11 dBm (North America)—varies by country setting Interface: RS-232 Connectors:...

  • Page 14: Introduction

    CHAPTER 2: Introduction 2. Introduction The Mini-Modem V.92 is one of the finest intelligent data/fax modems available today. This user guide will help you to install, configure, test, and use your modem. This external modem provides high-speed data transfer and fax capabilities for small businesses, telecommuters, and SOHO users.

  • Page 15: Installation

    MINI-MODEM V.92 3. Installation This chapter shows you step by step how to set up your Mini-Modem V.92 and make your first calls. 3.1 Package Contents and What You Will Need Before starting, please make sure you have everything you need. In addition to this manual, we supply: •...

  • Page 16: Step 1: Affix The Modem's Feet (Optional)

    CHAPTER 3: Installation SAFETY WARNINGS • Use this product only with UL ® and CUL listed computers (U.S. and Canada). • To reduce the risk of fire, use only 26 AWG (0.41-mm) or larger telephone wiring. • Never install telephone wiring during a lightning storm. •...

  • Page 17: Opening The Modem

    MINI-MODEM V.92 CAUTION The circuit board can be harmed by static electricity. Before you open the case, touch a grounded object (such as the metal chassis of your computer) to discharge any static electricity in your body. Then touch the metal shell of the modem’s RS-232 connector to ensure that there is no voltage difference between you and the modem.

  • Page 18: Step 3: Connect The Modem To Your System

    CHAPTER 3: Installation Figure 3-2. Internal jumpers. 3.4 Step 3: Connect the Modem to Your System Turn off your computer. After placing the modem in a convenient location, connect it to your computer’s serial port, to the telephone line or leased line, to AC power, and, optionally, to your telephone.

  • Page 19: Dial-Up Connection

    MINI-MODEM V.92 3.4.2 D ONNECTION Plug one end of the modular telephone cable into the modem’s LINE jack, and the other end into a standard telephone wall jack. NOTE • The LINE jack is not interchangeable with the PHONE jack. Do not plug the telephone into the LINE jack or the line cable into the PHONE jack.

  • Page 20: Power-On Test

    CHAPTER 3: Installation 3.4.6 P OWER Test the modem by turning it on. When you turn it on, the modem performs a diagnostic self-test, after which the 56 indicator should light. If this does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live.

  • Page 21: Removing An Old Modem Driver

    MINI-MODEM V.92 3. Insert the Mini-Modem V.92 compact disc into your CD-ROM drive, and then click Have Disk. (If the disc menu appears, you may either close it or ignore it for now.) 4. In the Install from Disk dialog box, select the drive the CD is in, and then click OK.

  • Page 22: The Global Wizard Utility

    CHAPTER 3: Installation 3.6.1 T LOBAL IZARD TILITY The Global Wizard configuration utility is recommended for computers running Windows 95 or newer. To do this: 1. Insert the Mini-Modem V.92 CD into the CD-ROM drive. The Autorun menu should appear. 2.

  • Page 23: Step 6: Install And Configure Your Software

    MINI-MODEM V.92 Table 3-1. Example of country, command, and result codes. Country AT command Result code (hexadecimal) (decimal) Euro/NAM AT%T19,0,34 (default) Japan AT%T19,0,10 NOTE See Appendix D for a complete list of country codes. 3.7 Step 6: Install and Configure Your Software You may use either the communication program included with your modem or a third-party program.
  • Page 24 CHAPTER 3: Installation NOTE To change the modem’s default configuration, type new commands in the communication program’s terminal window, adding the &W command to store them in the modem’s nonvolatile memory. For instance, to create a default configuration that turns off autoanswer, type AT&FS0=0&W.

  • Page 25: Operation

    MINI-MODEM V.92 4. Operation Your Mini-Modem V.92 operates under the control of a communication program, such as the PhoneTools program included with the modem. It also can operate under other general-purpose data communication programs, such as Windows HyperTerminal. For information on how to use the modem with the communication program of your choice, please refer to the program’s documentation.
  • Page 26 CHAPTER 4: Operation 56 (56K Mode [56,000–28,000 bps]): The 56 indicator lights whenever the modem is set for or connects using the V.90 or V.92 protocol. The actual connection speed depends on ISP server capabilities and line conditions. 33 (V.34 Mode [33,600–16,800 bps]): The 33 indicator lights whenever the modem connects using the V.34 protocol.

  • Page 27: Configuring The Modem

    MINI-MODEM V.92 NOTE When you turn on the modem, the protocol indicators flash briefly as the modem does a self-test, after which the 56 indicator lights. After a call, the indicator for the protocol used in the connection remains lit until another call is made or the modem is reset.

  • Page 28: Setup

    CHAPTER 4: Operation which is which. In the event of an interruption, leased-line modems automatically reconnect when the data line or power is restored. 4.4.1 S ETUP 1. Open the modem and change jumper J10 to select leased-line operation. Then change jumper J11 to select either originate or answer mode. See Chapter 3 for the full procedure.

  • Page 29: Operation

    Me. However, Windows NT, 2000, and XP support is expected soon, and may be available by the time you receive your modem (for details, please call Black Box Tech Support). NOTE For firmware updates for the Mini-Modem V.92, call Black Box Technical Support at 724-746-5500.

  • Page 30: Connecting To The Internet

    CHAPTER 4: Operation 4.6 Connecting to the Internet Your Mini-Modem V.92 is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.

  • Page 31: Sending A Fax

    MINI-MODEM V.92 4.8 Sending a Fax You can use the PhoneTools program included with your modem to send and receive faxes directly from your computer. The following procedure uses print capture, which enables you to fax a document directly from the Windows application in which you created it without opening PhoneTools.

  • Page 32: At Commands, S-Registers, And Result Codes

    CHAPTER 5: AT Commands, S-Registers, and Result Codes 5. AT Commands, S-Registers, and Result Codes AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem.

  • Page 33: At Commands

    MINI-MODEM V.92 You must press ENTER to send the command to the modem. Any time the modem receives a command, it sends a response known as a result code. The most common result codes are OK, ERROR, and the CONNECT messages that the modem sends to the computer when it is connecting to another modem.
  • Page 34 CHAPTER 5: AT Commands, S-Registers, and Result Codes Select Bell 103J when the modem is at 300 bps. Command: Dial Values: s = dial string (phone number and dial modifiers) Default: none Description: Dial telephone number s, where s may up to 40 characters long and include the 0–9, *, #, A, B, C, and D characters, and the L, P, T, W, S, comma (,), semicolon (;), !, @, ^, and $ dial string modifiers.
  • Page 35 MINI-MODEM V.92 Command: DS= n Dial Stored Telephone Number Values: n = 0–3 Default: none Description: Dials a number previously stored in directory number y by the &Zn=x command. Example: ATDS=3. Command: Echo Command Mode Characters Values: n = 0 or 1 Default: Description: Does not echo keyboard input to the terminal.
  • Page 36 CHAPTER 5: AT Commands, S-Registers, and Result Codes Displays the country code in decimal format (for example, 52). Displays diagnostic information for the last modem connection, such as DSP and firmware version, link type, line speed, serial speed, type of error correction/data compression, number of past retrains, etc.
  • Page 37 MINI-MODEM V.92 Command: Result Codes Enable/Disable Values: n = 0 or 1 Default: Description: Enables result codes. Disables result codes. Returns an OK for backward compatibility with some software. Command: Sr= n Set Register Value Values: r = S-register number; n varies Default: None Description:...
  • Page 38 CHAPTER 5: AT Commands, S-Registers, and Result Codes Command: Result Code Selection Values: n = 0–7 Default: Description: Basic result codes (for example, CONNECT); does not look for dial tone or busy signal. Extended result codes (for example, CONNECT 46000 V42bis); does not look for dial tone or busy signal.
  • Page 39 MINI-MODEM V.92 Command: &Dn Data Terminal Ready (DTR) Control Values: n = 0, 1, 2, or 3 Default: Description: &D0 Modem ignores the true status of the DTR signal and responds as if it is always on. &D1 If DTR drops while in on-line data mode, the modem enters command mode, issues an OK, and remains connected.
  • Page 40 CHAPTER 5: AT Commands, S-Registers, and Result Codes Command: &Qn Asynchronous Communications Mode Values: n = 0, 5, 6, 8, or 9 Default: Description: &Q0 Asynchronous with data buffering. Same as \N0. &Q5 Error control with data buffering. Same as \N3. &Q6 Asynchronous with data buffering.
  • Page 41 MINI-MODEM V.92 &W1 Clears user default settings from nonvolatile memory and causes the factory defaults to be loaded at power-on or following the ATZ command. Command: &Z n=x Store Dialing Command Values: n = 0–3 (callback security disabled) or 0–29 (callback security enabled);...
  • Page 42 CHAPTER 5: AT Commands, S-Registers, and Result Codes Data mode. The modem receives the break from the computer: Enters on-line command mode, no break sent to the remote modem. Clears data buffers and send break to the remote modem. Same as \K0. Sends break immediately to the remote modem.
  • Page 43 MINI-MODEM V.92 V.42 reliable mode. If the modem cannot make a V.42 connection, it disconnects. V.42, MNP, or non-error correction (same as \N3). V.42, MNP, or non-error correction (same as \N3). Command: Flow Control Selection Values: n = 0, 1, or 3 Default: Description: Disables flow control (same as &K0).
  • Page 44 CHAPTER 5: AT Commands, S-Registers, and Result Codes Description: Disables V.25 data calling tone to deny remote data/fax/voice discrimination. Enables V.25 data calling tone to allow remote data/fax/voice discrimination. Command: Adaptive Answer Result Code Enable Values: n = 0 or 1 Default: Description: The %A command controls whether the DATA and...
  • Page 45 MINI-MODEM V.92 Command: Fallback and Fall Forward Control Values: n = 0, 1, or 2 Default: Description: Disables fallback and fall-forward. Enables fallback, disables fall-forward. Enables fallback and fall-forward. Command: Direct Connect Enable Values: n = 0, 1 Default: Description: Sets callback security to normal operation.
  • Page 46 CHAPTER 5: AT Commands, S-Registers, and Result Codes Command: $SBn Serial Port Baud Rate Values: n = speed in bits per second Default: 57600 Description: $SB300 Set serial port to 300 bps. $SB1200 Set serial port to 1200 bps. $SB2400 Set serial port to 2400 bps.
  • Page 47 MINI-MODEM V.92 Command: +DR=n V.44 Data Compression Reporting Values: n = 0 or 1 Default: Description: Enables or disables the V.44 data compression report. If the compression report is enabled, the +DR:<type> intermediate result code reports the current DCE-DCE data compression type. It is issued after the Error Control Report (+ER) and before the final result code (for example, CONNECT).
  • Page 48 CHAPTER 5: AT Commands, S-Registers, and Result Codes +DS44=? Reports supported options in the format (list of supported direction values), (0), (0), (list of supported max_codewords_tx values), (list of supported max_codewords_rx values), (list of supported max_string_tx values), (list of supported max_string_rx values), (list of supported max_history_tx values), (list of supported max_history_rx values).
  • Page 49 MINI-MODEM V.92 Specifies the maximum string length to be max_string_rx negotiated in the receive direction. Default. 31–255 Maximum string length in receive direction. max_history_tx Specifies the maximum length of the history buffer to be negotiated in the transmit direction. 5120 Default.
  • Page 50 CHAPTER 5: AT Commands, S-Registers, and Result Codes Command: +MS= Modulation Selection Values: See description. Defaults: See description. Description: This extended-format command selects modulation, enables or disables automode, and specifies the highest downstream and upstream connection rates using one to four subparameters. The command syntax is +MS=[mod][,[automode][,[0][,[max_rate] [,[0][,[max_rx_rate]]]]]]<CR>...
  • Page 51 MINI-MODEM V.92 Modulation Possible rates (bps) V.92 56,000, 54,667, 53,333, 52,000, 50,667, 49,333, 48,000, 46,667, 45,333, 44,000, 42,667, 41,333, 40,000, 38667, 37,333, 36,000, 34,667, 33,333, 32,000, 30,667, 29,333, or 28,000 V.90 56,000, 54,667, 53,333, 52,000, 50,667, 49,333, 48,000, 46,667, 45,333, 44,000, 42,667, 41,333, 40,000, 38,667, 37,333, 36,000, 34,667, 33,333, 32,000, 30,667, 29,333, or 28,000 V.34...
  • Page 52 CHAPTER 5: AT Commands, S-Registers, and Result Codes An optional numeric value that enables or disables automode automatic modulation negotiation using V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters.
  • Page 53 MINI-MODEM V.92 Maximum rate determined by the modulation selected in mod (default). 300–56000 Maximum rate value limited by the modulation selected in mod. See “Possible rates” in the mod table. Command: +PCW=n Call Waiting Enable Values: n = 0, 1, or 2 Default: Description: Controls the action to be taken upon detection of a...
  • Page 54 CHAPTER 5: AT Commands, S-Registers, and Result Codes Command: +PMHF V.92 Modem Hook Flash Values: Default: Description: Causes the DCE to go on-hook for a specified period of time, and then return off-hook for at least a specified period of time. The specified period of time is normally one-half second, but may be governed by national regulations.
  • Page 55 MINI-MODEM V.92 +PMHT=0 Deny MOH request +PMHT=1 Grant MOH request with 10-second timeout +PMHT=2 Grant MOH request with 20-second timeout +PMHT=3 Grant MOH request with 30-second timeout +PMHT=4 Grant MOH request with 40-second timeout +PMHT=5 Grant MOH request with 1-minute timeout +PMHT=6 Grant MOH request with 2-minute timeout +PMHT=7 Grant MOH request with 3-minute timeout +PMHT=8 Grant MOH request with 4-minute timeout...
  • Page 56 CHAPTER 5: AT Commands, S-Registers, and Result Codes Command: +VCID=n Caller ID Selection Values: n = 0, 1, or 2 Default: Description: Enables Caller ID detection and configures the reporting and presentation of the Caller ID data that is detected after the first ring. The reported data includes the date and time of the call, the caller’s name and number, and a message.
  • Page 57 MINI-MODEM V.92 +VDR=1, >0 Enables Distinctive Ring cadence reporting. The RING result code is reported after the falling edge of the ring pulse (that is, after the DRON report). +VDR=? Displays the allowed values. +VDR? Displays the current value. Command: #CBAn Callback Attempts Values:...
  • Page 58 CHAPTER 5: AT Commands, S-Registers, and Result Codes Defaults: None Description: Sets the callback security password for the y memory location. The password must have 6 to 10 characters, and cannot include the + or - characters. Command: #CBPn Callback Parity Values: n = 0, 1, or 2 Default:...

  • Page 59: S-Registers

    MINI-MODEM V.92 Description: Stores a new callback security and remote configuration setup password. Command: +++AT<CR> Escape Sequence Values: Description: Puts the modem in command mode (and optionally issues a command) while remaining on-line. Type +++AT and up to 10 command characters, then press ENTER.
  • Page 60 CHAPTER 5: AT Commands, S-Registers, and Result Codes seconds 2–65* Sets the time the modem waits after it goes off-hook before it begins to dial the telephone number. * These values may be different outside North America. seconds 1–255* Sets the time the modem waits for a carrier signal before aborting a call.
  • Page 61 MINI-MODEM V.92 reserved 1200 bps 2400 bps 4800 bps 7200 bps 9600 bps 12,000 bps 14,400 bps 16,800 bps 19,200 bps 21,600 bps 24,000 bps 26,400 bps 28,800 bps 31,200 bps 33,600 bps decimal 0–23 Sets the maximum 56K “downstream” speed at which the modem attempts to connect.
  • Page 62 CHAPTER 5: AT Commands, S-Registers, and Result Codes 49,333 bps 50,666 bps 52,000 bps 53,333 bps 54,666 bps 56,000 bps decimal 0–1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled. 0 = disable; 1 = enable.

  • Page 63: Result Codes

    MINI-MODEM V.92 S108 decimal 0–3, 6, 7 Selects the 56K digital loss if using the modem through a PBX line. The default value is -6 dB loss, the value used when calling from a typical POTS line long distance. Value Digital loss -0 dB digital loss, no robbed-bit signaling...
  • Page 64 CHAPTER 5: AT Commands, S-Registers, and Result Codes CONNECT 4800* Connected at 4800 bps CONNECT 9600* Connected at 9600 bps CONNECT 14400* Connected at 14,400 bps CONNECT 19200* Connected at 19,200 bps CONNECT 7200* Connected at 7200 bps CONNECT 12000* Connected at 12,000 bps CONNECT 16800* Connected at 16,800 bps...

  • Page 65: Remote Configuration

    MINI-MODEM V.92 6. Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on-site. 6.1 Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote modem.
  • Page 66 CHAPTER 6: Remote Configuration 2. In the terminal window, type AT#SMTSMODEM (or AT#Sxxxxxxxx if you have replaced the MTSMODEM password with xxxxxxxx) and press ENTER. The modem responds with OK if the setup password is correct, and ERROR if it is wrong.

  • Page 67: Callback Security

    MINI-MODEM V.92 7. Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long-distance costs. When callback security is enabled, all callers are requested to enter a password. If a valid password is received, the modem hangs up and returns the call by dialing a phone number that is stored with the password.

  • Page 68: To Turn Callback Security On And Off

    CHAPTER 7: Callback Security 3. To change the password, type AT#S=xxxxxxxx, where xxxxxxxx stands for the password, and then press ENTER. The password can include any keyboard character, and can be up to eight characters long. The modem responds with 4.

  • Page 69: To Set The Parity Of The Callback Security Messages

    MINI-MODEM V.92 • To temporarily disable callback security if the modem is set to #CBS1 or #CBS2 (for instance, to call another modem), type AT#CBS3 and press ENTER. The modem returns to its original setting when you issue the hangup command (+++ATH) or the modem is reset. Note that if a remote modem breaks the connection, callback security remains disabled.

  • Page 70: Calling Procedures

    CHAPTER 7: Callback Security 6. Repeat as many times as necessary, up to memory location 29, until all passwords have been entered. 7. To store a callback phone number in the first memory location, type AT&Z0=[+][-]ATxxxxxxxx[,???], where xxxxxxxx is the dialing string, and press ENTER.

  • Page 71: Number-Entry Callback

    MINI-MODEM V.92 1. Using a data communications program such as HyperTerminal or PhoneTools, dial the number of the callback modem. 2. When the connection is established, the callback modem responds with the following message: Password> 3. Type the password corresponding to the phone number for your modem, and press ENTER.

  • Page 72: Extension-Entry Callback

    CHAPTER 7: Callback Security 4. If the password is valid, the following message appears, and the modems disconnect: OK Disconnecting. 5. After the delay specified by the #CBDn command, the callback modem calls the number that you entered after the + character. If the callback modem is unable to establish a connection, it tries again, up to the number of attempts specified by the #CBAn command.

  • Page 73: Direct Connection

    MINI-MODEM V.92 7.2.4 D IRECT ONNECTION Use this procedure when you want to connect without first being called back. The password that you use must be set up for an optional direct connection. 1. Using a data communications program such as HyperTerminal or PhoneTools, dial the number of the callback modem.
  • Page 74 CHAPTER 7: Callback Security Command: #CBF? Callback Failed Attempts Display Values: Default: Description: Requests the number of failed callback passwords since reset or power-up. This number can be stored to nonvolatile memory using the &W command. This command can be used only after the setup password has been entered and callback security enabled.
  • Page 75 MINI-MODEM V.92 Command: #CBPn Callback Parity Values: n = 0, 1, or 2 Default: Description: Sets parity for the callback security messages. The parity of the messages should match the parity of the computer the modem is attached to. This command can be used only after the setup password has been entered and callback security enabled.
  • Page 76 CHAPTER 7: Callback Security #CBS2 Enables remote callback security only. When remote callback security is enabled, the modem waits for a call, challenges the remote modem, calls back the remote modem, and challenges the remote modem again. Local security is disabled, allowing calls to be made from the modem without entering the setup password.
  • Page 77 MINI-MODEM V.92 Command: &Z y=[+][-]x[,???] Store Dialing Command Values: y = 0–29 (callback security enabled); x = Dialing command string Default: None Description: Stores dialing command x in memory location y. The command string must begin with AT, and can have up to 35 characters.
  • Page 78 CHAPTER 7: Callback Security ALLBACK SSIGNMENTS Location Password Telephone Number...

  • Page 79: Modem On Hold Operation

    Windows 95/98/Me. Future versions are expected to support Windows NT, Windows 2000, and Windows XP. Please call Black Box Technical Support at 724-746-5500 for updates. 8.1 The Modem on Hold Program Modem on Hold operation is controlled through the MTMoh program, which is automatically installed when you install the modem driver.

  • Page 80: Modem On Hold Settings

    CHAPTER 8: Modem On Hold Operation Right-click on the icon to open the MTMoh menu: Figure 8-2. MTMoh menu. 8.2 V.92 Modem on Hold Settings Select this option to open the V.92 Modem on Hold Settings dialog box. (You can also open this dialog box by double-clicking the MTMoh icon.) Use the V.92 Modem on Hold Settings dialog box to configure Modem on Hold operations.

  • Page 81: Check Modem Status

    MINI-MODEM V.92 Enable Caller ID Select if you have Caller ID service and want MTMoh to display information about the caller. NOTE For Caller ID, you must set S0 to 2 or greater. Warn before timeout Select to have MTMoh warn you when the hold time is about to expire. Click the down arrow to select how far in advance you want to be warned.

  • Page 82: Using Modem On Hold

    CHAPTER 8: Modem On Hold Operation 8.4 Using Modem on Hold To use Modem on Hold: • You must have Call Waiting service from your telephone company. • Your computer must be running Windows 95, 98, or Me. • Your modem must be set to V.92 mode. •...

  • Page 83: Resuming A Data Call

    MINI-MODEM V.92 If you click Ignore or let the timer time out, the incoming call is ignored, and you can continue your on-line connection. If you click Answer, you can pick up your telephone and talk to your caller while the remote modem is on hold. When you click Answer, the display changes to indicate that the remote modem is on hold.

  • Page 84: Troubleshooting

    CHAPTER 9: Troubleshooting 9. Troubleshooting 9.1 Possible Problems Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere.

  • Page 85: The Modem Does Not Respond To Commands

    MINI-MODEM V.92 Make sure the power supply is firmly connected to the modem and the power supply’s power cord is firmly connected to both the power supply and the wall outlet or power strip. If the power strip is on and the modem switch is on, try moving the power supply to another outlet on the power strip.
  • Page 86 COM port setting in your software, and try again. The modem might have a problem beyond the scope of this user guide. If you have another BLACK BOX ® modem, try swapping modems. If the problem...

  • Page 87: The Modem Cannot Connect When Dialing

    MINI-MODEM V.92 9.1.3 T ODEM ANNOT ONNECT IALING There can be several reasons the modem fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal. •...

  • Page 88: The Modem Disconnects While Online

    CHAPTER 9: Troubleshooting you do not have to include it in each directory entry. To change the dial prefix in Windows HyperTerminal, select Connect from the Call menu, click Dialing Properties, and type 9 in the local and long distance boxes in “How I dial from this location.”...

  • Page 89: The Modem Cannot Connect When Answering

    MINI-MODEM V.92 You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line. Try again. Your ISP might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day.

  • Page 90: Data Is Being Lost

    CHAPTER 9: Troubleshooting 9.1.7 D ATA IS EING If you are using data compression and a high-speed serial port, set the serial port baud rate to two to six times the data rate. Make sure the flow control method you selected in software matches the method selected in the modem.

  • Page 91: Calling Black Box

    • Package it carefully. We recommend that you use the original container. • If you are shipping it back to Black Box for repair or return, please include everything you received with it. Before you do so, contact us to get a Return...

  • Page 92: Appendix A: Loopback Tests

    APPENDIX A: Loopback Tests Appendix A: Loopback Tests Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems.

  • Page 93: Digital Loopback Test (V.54 Loop 2)

    MINI-MODEM V.92 ROCEDURE 1. Connect the modem to your computer. Using your communication program, set the baud rate to 9600 and go into terminal mode. 2. Type AT&T1 and press ENTER. This places your modem in analog loopback mode in the originate mode. A CONNECT message should appear on your display.
  • Page 94 APPENDIX A: Loopback Tests Digital Analog Digital Analog Local Mini- Remote Mini- Modem V.92 Modem V.92 Computer or Terminal Computer or Terminal Figure A-2. Remote digital loopback test. ROCEDURE 1. Arrange to have &T6 set on the remote test modem. 2.

  • Page 95: Local Digital Loopback Test (V.54 Loop 2)

    MINI-MODEM V.92 A.3 Local Digital Loopback Test (V.54 Loop 2) The local digital loopback test is identical to the remote digital loopback test with one exception. Instead of using your modem to signal a remote modem to place itself in digital loopback mode, your modem is placed in digital loopback mode while the remote modem is not.
  • Page 96 APPENDIX A: Loopback Tests 6. To exit the test, type the escape sequence +++AT and press ENTER. This puts the modem in on-line command mode. The modem should respond with an OK message. If you wish to stay on-line with the remote modem for normal data transmission, type AT&T and press ENTER to exit the test, then type ATO and press ENTER to return on-line.

  • Page 97: Appendix B: Installing A Modem Under Linux

    MINI-MODEM V.92 Appendix B: Installing a Modem Under Linux This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems.
  • Page 98 APPENDIX B: Installing a Modem Under Linux 6. To leave Minicom, press CTRL + A, and then press Z. 7. On the help menu, press X to exit. Using the Modem to Call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we’ll use the Gnome Desktop GUI and assume that the Internet service provider (ISP) you are calling assigns you the Domain Name Service (DNS) and Internet Protocol (IP) addresses.

  • Page 99: Appendix C: Connecting To A Cisco Router

    MINI-MODEM V.92 Appendix C: Connecting to a Cisco Router This appendix provides information on how to connect a Mini-Modem V.92 to a Cisco ® router. C.1 Connecting to a Cisco Router Console Port The console port on the Cisco IOS router is an asynchronous serial port ®...
  • Page 100 APPENDIX C: Connecting to a Cisco Router 2. Type one of the following commands: • To turn on remote callback security only, type AT#CBS2 and press ENTER. • To turn on both local and remote callback security, type AT#CBS1 and press ENTER.
  • Page 101 MINI-MODEM V.92 To Call a Modem Configured for Callback Security 1. Using a terminal program and an originating modem, dial the number of the modem connected to the Cisco router, which we will call the “remote modem.” 2. When the connection is established, the remote modem responds with the following message: Password>...

  • Page 102: Console Port Connections

    APPENDIX C: Connecting to a Cisco Router C.2 Console Port Connections To connect a personal computer to the console port, use the RJ-45-to-RJ-45 roll- over cable and either the RJ-45-to-DB25 female DTE adapter or the RJ-45-to-DB9 female DTE adapter (labeled “TERMINAL”). Table C-1.
  • Page 103 MINI-MODEM V.92 1. Establish a data connection with a remote Mini-Modem V.92. 2. Send three remote configuration escape characters followed by AT and the setup password, and then press ENTER. Example: %%%ATMTSMODEM. You have four tries to enter the correct password before being disconnected. If the password is correct, the remote modem may respond with OK.

  • Page 104: Appendix D: Country At Result Codes

    APPENDIX D: Country AT Result Codes Appendix D. Country AT Result Codes Country AT Command Result Code (Hexadecimal) (Decimal) Argentina AT%T19,0,34 Australia AT%T19,0,01 Austria AT%T19,0,34 Belgium AT%T19,0,34 Brazil AT%T19,0,34 Canada AT%T19,0,34 China AT%T19,0,34 Cyprus AT%T19,0,34 Czech Republic AT%T19,0,25 Denmark AT%T19,0,34 Finland AT%T19,0,34 France...
  • Page 105 MINI-MODEM V.92 Country AT Command Result Code (Hexadecimal) (Decimal) Philippines AT%T19,0,30 Poland AT%T19,0,30 Portugal AT%T19,0,34 Russia AT%T19,0,34 Singapore AT%T19,0,30 South Africa AT%T19,0,35 Slovak Republic AT%T19,0,34 Slovenia AT%T19,0,30 Spain AT%T19,0,34 Sweden AT%T19,0,34 Switzerland AT%T19,0,34 Turkey AT%T19,0,34 U.K. AT%T19,0,34 United States AT%T19,0,34...
  • Page 106 © Copyright 2002. Black Box Corporation. All rights reserved. 1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746...

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