Customer Information; Procedure - Chevrolet Equinox 2016 Manual

288

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 288
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 290
Customer Assistance for Text
Telephone (TTY) Users . . . . . 291
Online Owner Center . . . . . . . . . 291
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 292
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 292
Scheduling Service
Appointments . . . . . . . . . . . . . . . 294
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 294
Collision Damage Repair . . . . . 295
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 297
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 298
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 298
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 299
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 299
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 299
Event Data Recorders . . . . . . . . 300
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 300
Infotainment System . . . . . . . . . . 301
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be