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Iwatsu Enterprise 3.0 Quick Reference Manual

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FEATURE OPERATION CODES
All features listed except those marked with a † require the user to lift the receiver before
operating the feature. Press [FEAT]+[#]+[9]+[button] to determine the function of a button.
Absence Message
Return Time.....................[Absence Message] + 1 + HH:MM
Return Date .....................[Absence Message] + 2 + DD
Meeting Time ...................[Absence Message] + 3 + HH:MM
Telephone No. .................[Absence Message] + 4 + (Phone No.) + #
Cancel .............................[Absence Message] + *
Account Code .....................[Account Code] + (Code) + *
Auto Repeat Dial .................[Auto Repeat Dial]
Cancel .............................[Auto Repeat Dial] + *
BGM-On†............................[BGM]
Off† .................................[BGM]
Busy ICM Callback ..............[ICM Call Back]
Cancel .............................[ICM Call Back] + *
Busy Number Callback ........[Timed Trunk Queue]
Cancel .............................[Timed Trunk Queue] + *
Busy Trunk Queue ..............[Trunk Queuing]
Cancel .............................[Trunk Queuing] + *
Call Coverage [CCV] ...........[Delayed n], [Immed. n], [No ring n]
Immediate........................[CCV] + 1
Delay Indication ...............[CCV] + 2
No Ring ...........................[CCV] + 3
Call Mode Change ..............Tone to Voice: ICM extension + #
Call Mode Change†.............Voice to Tone: [Calling Mode CHG]
Call Park Pick Up ................[Call Park Pickup] + Ext.No.
Call Pick Up
Internal Group..................[Call Pickup In]
External Group.................[Call Pickup Out] + Group No.
Direct Extension...............[Spec. Call Pickup] + Ext.No.
Conference
Add On ............................[TRAN] + Ext.No.+ [ADD]
Multi Line .........................[HOLD] + (Line 2) + [ADD] + (Line 1)
Trunk to Trunk .................[HOLD]
Display Change...................[LCD Mode Change]
Extension Lock....................[Station Lockout] + (Password)
Release ...........................[Station Lockout] + (Password)
Flexible Call Forwarding
All ....................................[FORWARD] + Call Type (1-3) + 1 + (Destination)
Busy/No Answer ..............[FORWARD] + Call Type (1-3) + 2 + (Destination)
No Answer .......................[FORWARD] + Call Type (1-3) + 3 + (Destination)
All External ......................[FORWARD] + Call Type (1-3) + 4 + (Destination (90-99))
Cancel .............................[FORWARD] + * + Call Type (1-4)
Follow Me
[FORWARD] + [FORWARD] + Call Type + (Ext. No.)
Flash-Short .........................[Short Flash]
Last No. Redial ...................[SPEED] + #
Meet-Me Page Answer........[Meet Me]
Memo Dial
Set...................................[Memo Dial] + (Phone No.) + [Memo Dial]
Dial ..................................[Memo Dial]
Message Waiting
Set...................................[MESSAGE] + #
Cancel .............................[MESSAGE] + * + Ext.No.
Display.............................[MESSAGE]
Answer ............................[MESSAGE] + #
Clear................................[MESSAGE] + * *
Privacy Release ..................[Privacy Release]
Save No. Redial ..................[Save No. Redial]
Speaker Phone
Full/Half duplex ................[Speaker Duplex] or [FEAT] + [6] + [6]
Speed Dial Registration†
Number............................[FEAT] + [SPEED] + (Code) + (Phone No.) + [FEAT]
Trunk Group.....................[FEAT] + [SPEED] + # + (Code) + (LineNo.) + [FEAT]
Name...............................[FEAT] + [SPEED] + * + (Code) + (Name) + [FEAT]
Speed Dial ..........................[SPEED] + (Code)
Speed Dial-Scroll ................[SPEED] + * + (Code) + */# + [SPEED]
Transfer to Park ..................[TRAN] + [PARK] + Ext.No.
Time Reminder
Set...................................[Reminder] + HH:MM
Cancel .............................[Reminder] + *
Universal Night Answer .......[UNA Pickup]
Whisper Page .....................Press *
Depending on the hardware, software and programmed functions in your Iwatsu system,
available features and feature operations may differ from those listed in this guide. For
more information contact your authorized Iwatsu distributor.
1-800-974-5070
www.iwatsu.com
Iwatsu Voice Networks
8001 Jetstar Drive
Irving, TX 75063

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Summary of Contents for Iwatsu Enterprise 3.0

  • Page 1 Universal Night Answer ..[UNA Pickup] Whisper Page .....Press * Depending on the hardware, software and programmed functions in your Iwatsu system, available features and feature operations may differ from those listed in this guide. For more information contact your authorized Iwatsu distributor.

  • Page 2: Table Of Contents

    Iwatsu Enterprise-CS Platinum Putting a Call On Hold ........4 Series IP and Digital Telephones. For more information, refer to your Iwatsu Owner’s Manual or contact your authorized Iwatsu distributor. Receiving a Call From Another Extension ..4 Only Iwatsu qualified personnel are authorized to Receiving an Incoming Call ......
  • Page 3 The intercom system is the internal network INTRODUCTION ..........1 used to communicate between the telephone exten- sions in your Iwatsu system. Pressing the [ICM] button connects you to an intercom line for conver- Key Lamps ............1 sation with other extensions.

  • Page 4: Last Number Redial

    NOTES BASIC FEATURES 911 Dialing At default, your Iwatsu system is programmed to automatically contact your local Public Safety An- swering Point (PSAP) when 911 is dialed. Enhanced 911 Service ensures that when 911 is dialed from a system extension, information that allows the PSAP to identify the caller’s location in a building is sent to...
  • Page 5 • Press the key with either the green or the red Direct Inward System Access (DISA) allows an external caller to access Iwatsu system features flashing lamp to pick up the call being held on from outside the office. Feature operation for DISA that line.
  • Page 6 MENU KEYS Universal Night Answer Menu Key Features If you need to pick up an incoming call when the system is in the night mode: The Enterprise 18i/d and Enterprise 12i/d Digital • Lift receiver. Telephones are equipped with menu keys. Fre- •...

  • Page 7: Conference Call

    To display a stored text message • Press [TEXT MSG] + to display a stored text Enterprise 12i/d Display Menu Access message. Access the display menu by selecting the corre- sponding Menu key below the feature name shown To respond to a stored text message by calling on the display.

  • Page 8: Call Log

    • The EZDial feature will not appear on your tele- 99), or [TEXT MSGn]. • Press phone menu display until programmed in the system database by your Authorized Iwatsu Dis- tributor. Note: When a change is made to your EZDial pro- gramming, it is important to reset your Enterprise 18i/d telephone for the EZDial change(s) to take effect.

  • Page 9: Master Hunt Groups

    To Access the EZDial Directory: Master Hunt Groups • Press the EZDial menu key (If programmed). The Enterprise-CS allows extensions to be pro- • Press the menu key next to the station name or grammed into Hunt Groups. Each Hunt Group is assigned code and when dialed the system number you wish to call.

  • Page 10: Park

    Cancel Follow Me (From the forwarded station) Do Not Disturb • Lift the receiver (handset). If you do not wish to be disturbed, you can set your • Press Forward (or Scroll > Fwd)—only once. extension to prevent any calls from ringing to or •...

  • Page 11: Redial

    To change the type of indication at your phone: Transfer to Park • Do not lift the receiver. You can transfer a call to another user’s individual • Press the FEAT button. park on their telephone. The call can then be picked •...
  • Page 12 Speed Dial (18i/d only) Call Storage (System) Your telephone may be programmed to capture, Enterprise 18i/d Speed Dial navigation: store and display telephone numbers and IDs from The Enterprise 18i/d has enhanced speed dial calls received with Caller ID, ANI or DNIS informa- menu features that allow you to easily Call, Search, tion.
  • Page 13 To activate / deactivate or change the Voice Mail Speed Dial Search Monitor mode: Search for a speed dial entry: • While your station is idle, press Speaker. • Press SpeedDial and select Search. • Press FEAT. • Select: • Press the [Voice Mail Monitor] key. •...

  • Page 14: Voice Mail

    Voice Mail Personal Speed Dial Registration - To register several speed dial numbers: Your Voice Mail Box can be accessed through the • Press the FEAT button. display menu or via the Mail Box key located on the • After entering a phone number, press the Speed telephone key pad.

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