Customer Information; Procedure - Chevrolet sonic 2016 Owner's Manual

318

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 318
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 320
Customer Assistance for Text
Telephone (TTY) Users . . . . . 321
Online Owner Center . . . . . . . . . 321
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 322
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 322
Scheduling Service
Appointments . . . . . . . . . . . . . . . 324
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 324
Collision Damage Repair . . . . . 325
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 327
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 328
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 329
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 330
Event Data Recorders . . . . . . . . 330
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 331
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be