How To Get Warranty Service - Motorola MILESTONE XT300 User Manual

Where you purchase the product other than as a consumer, Motorola disclaims
all other warranties, terms and conditions express or implied, such as fitness
for purpose and satisfactory quality.
In no event shall Motorola be liable for damages nor loss of data in excess of
the purchase price nor for any incidental special or consequential damages
arising out of the use or inability to use the Product, to the full extent such may
be disclaimed by law.
This Warranty does not affect any statutory rights that you may have if you are
a consumer, such as a warranty of satisfactory quality and fit for the purpose
for which products of the same type are normally used under normal use and
service, nor any rights against the seller of the Products arising from your
purchase and sales contract.

HOW TO GET WARRANTY SERVICE?

In most cases the authorised Motorola dealer which sold and/or installed your
Motorola Personal Communicator and original accessories will honour a warranty
claim and/or provide warranty service. Alternatively, for further information on how to
get warranty service, please contact either the customer service department of your
http://www.motorola.com/support/warrantyselector
service provider or go to
Where, in the country of purchase, there is a statutory requirement to provide
extended repair service to consumers beyond the first year of purchase (South Africa
and Portugal), this warranty will be provided by Motorola Authorised Service
Centres or Motorola directly appointed dealers in the country of purchase according
to the terms of this warranty information document. However, please note that you
will be referred back to the place of purchase, if the Motorola Dealer has purchased
the product directly from Motorola, in the country of purchase or in a country where
Motorola is not required to support supplementary repair service during the second
year of purchase because of the statutory obligations that may apply to the seller or
importer of the product, but not to the manufacturer, to provide an extended
warranty to consumers beyond the first year.
1 including without limitation loss of use, loss of time, loss of data, inconvenience, commercial loss,
lost profits or savings.
68
CLAIMING
In order to claim the warranty service, you must return the Personal Communicator
and/or accessories in question to Motorola's Authorised Repair or Service Centre in
the original configuration and packaging as supplied by Motorola. Please avoid
1
leaving any supplementary items like SIM cards. The Product should also be
accompanied by a label with your name, address, and telephone number; name of
operator and a description of the problem. In the case of vehicular installation, the
vehicle in which the Personal Communicator is installed should be driven to the
Authorised Repair or Service Centre, as analysis of any problem may require
inspection of the entire vehicular installation.
In order to be eligible to receive warranty service, you must present your receipt of
purchase or a comparable substitute proof of purchase bearing the date of purchase.
The phone should also clearly display the original compatible electronic serial
number (IMEI) and mechanic serial number [MSN]. Such information is contained
with the Product.
You must ensure that any and all repairs or servicing is handled at all times by a
Motorola Authorised Service Centre in accordance with the Motorola Service
requirements.
.
In some cases, you may be requested to provide additional information concerning
the maintenance of the Products by Motorola Authorised Service Centres only,
therefore it is important to keep a record of any previous repairs, and make them
available if questions arise concerning maintenance.
CONDITIONS
This warranty will not apply if the type or serial numbers on the Product have been
altered, deleted, duplicated, removed, or made illegible. Motorola reserves the right
to refuse free-of-charge warranty service if the requested documentation can not be
presented or if the information is incomplete, illegible or incompatible with the
factory records.
Repair, at Motorola's option, may include reflashing of software, the replacement of
parts or boards with functionally equivalent, reconditioned or new parts or boards.
Replaced parts, accessories, batteries, or boards are warranted for the balance of
the original warranty time period. The Warranty Term will not be extended. All