Warranty Information; How To Get Warranty Service - Motorola PRO+ User Manual

WARRANTY INFORMATION

Motorola guarantees to you, the original purchaser, the Personal Communicator and
accessories which you have purchased from an authorised Motorola dealer (the "Products"),
to be in conformance with the applicable Motorola specifications current at the time of
manufacture for a different period of time from date of purchase of the Product(s) (warranty
term).
The warranty period starts at the time of the Product(s) original purchase by the first
end-user. The Product may consist of several different parts and different parts may be
covered by a different warranty period (hereinafter "Warranty Period"). The different
Warranty Periods are:
a) Twelve (12) months for the Personal Communicator and for accessories (whether
included in the Product sales package or sold separately) other than the consumable
parts and accessories listed in (b) and (c) below;
b) Six (6) months for the following consumable parts and accessories: batteries, and
c) Ninety (90) days for the media on which any software is provided e.g. CD-ROM, memory
card.
You must inform Motorola of the lack of conformity to the applicable specifications of any of
the Products within a period of two (2) months from the date on which you detect a defect in
material, workmanship or lack of conformity and in any event within a term not to exceed the
Warranty Term, and must immediately submit the Product for service to Motorola's
Authorised Repair or Service Centre. Motorola shall not be bound by Product related
statements not directly made by Motorola nor any warranty obligations applicable to the
seller.
During the Warranty term, Motorola will, at its discretion and without extra charge, as your
exclusive remedy, repair or replace your Product which does not comply with this warranty; or
failing this, to reimburse the price of the Product but reduced to take into account the use you
have had of the Product since it was delivered. This warranty will expire at the end of the
Warranty Term.
This is the complete and exclusive warranty for a Motorola Personal Communicator and
accessories and in lieu of all other warranties, terms and conditions, whether express or
implied.
Where you purchase the product other than as a consumer, Motorola disclaims all other
warranties, terms and conditions express or implied, such as fitness for purpose and
satisfactory quality.
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In no event shall Motorola be liable for damages nor loss of data in excess of the purchase
price nor for any incidental special or consequential damages* arising out of the use or
inability to use the Product, to the full extent such may be disclaimed by law.
This Warranty does not affect any statutory rights that you may have if you are a consumer,
such as a warranty of satisfactory quality and fit for the purpose for which products of the
same type are normally used under normal use and service, nor any rights against the seller
of the Products arising from your purchase and sales contract.

HOW TO GET WARRANTY SERVICE?

In most cases the authorised Motorola dealer which sold and/or installed your Motorola
Personal Communicator and original accessories will honour a warranty claim and/or provide
warranty service. Alternatively, for further information on how to get warranty service,
please contact either the customer service department of your service provider or go to
http://www.motorola.com/support/warrantyselector
Where, in the Country of purchase, there is a statutory requirement to provide extended
repair service to consumers beyond the first year of purchase (South Africa and Portugal), this
warranty will be provided by Motorola Authorised Service Centres or Motorola directly
appointed dealers in the country of purchase according to the terms of this warranty
information document. However, please note that you will be referred back to the place of
purchase, if the Motorola Dealer has purchased the product directly from Motorola, in the
country of purchase or in a country where Motorola is not required to support supplementary
repair service during the second year of purchase because of the statutory obligations that
may apply to the seller or importer of the product, but not to the manufacturer, to provide an
extended warranty to consumers beyond the first year.
CLAIMING
In order to claim the warranty service, you must return the Personal Communicator and/or
accessories in question to Motorola's Authorised Repair or Service Centre in the original
configuration and packaging as supplied by Motorola. Please avoid leaving any
supplementary items like SIM cards. The Product should also be accompanied by a label with
your name, address, and telephone number; name of operator and a description of the
problem. In the case of vehicular installation, the vehicle in which the Personal
* including without limitation loss of use, loss of time, loss of data, inconvenience, commercial loss,
lost profits or savings.
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