Warranty Information; How To Get Warranty Service - Motorola Defy+ Manual

WARRANTY INFORMATION

Motorola guarantees to you, the original purchaser, the Personal Communicator and
accessories which you have purchased from an authorised Motorola dealer (the
"Products"), to be in conformance with the applicable Motorola specifications current at
the time of manufacture for a different period of time from date of purchase of the
Product(s) (warranty term).
The warranty period starts at the time of the Product(s) original purchase by the first
end-user. The Product may consist of several different parts and different parts may be
covered by a different warranty period (hereinafter "Warranty Period"). The different
Warranty Periods are:
a) Twelve (12) months for the Personal Communicator and for accessories
(whether included in the Product sales package or sold separately) other than
the consumable parts and accessories listed in (b) and (c) below;
b) Six (6) months for the following consumable parts and accessories: batteries,
and
c) Ninety (90) days for the media on which any software is provided e.g. CD-ROM,
memory card.
You must inform Motorola of the lack of conformity to the applicable specifications
of any of the Products within a period of two (2) months from the date on which you
detect a defect in material, workmanship or lack of conformity and in any event
within a term not to exceed the Warranty Term, and must immediately submit the
Product for service to Motorola's Authorised Repair or Service Centre. Motorola shall
not be bound by Product related statements not directly made by Motorola nor any
warranty obligations applicable to the seller.
During the Warranty term, Motorola will, at its discretion and without extra charge,
as your exclusive remedy, repair or replace your Product which does not comply with
this warranty; or failing this, to reimburse the price of the Product but reduced to take
into account the use you have had of the Product since it was delivered. This
warranty will expire at the end of the Warranty Term.
This is the complete and exclusive warranty for a Motorola Personal Communicator
and accessories and in lieu of all other warranties, terms and conditions, whether
express or implied.
Where you purchase the product other than as a consumer, Motorola disclaims all
other warranties, terms and conditions express or implied, such as fitness for
purpose and satisfactory quality.
In no event shall Motorola be liable for damages nor loss of data in excess of the
purchase price nor for any incidental special or consequential damages* arising out
of the use or inability to use the Product, to the full extent such may be disclaimed by
law.
This Warranty does not affect any statutory rights that you may have if you are a
consumer, such as a warranty of satisfactory quality and fit for the purpose for which
products of the same type are normally used under normal use and service, nor any
rights against the seller of the Products arising from your purchase and sales
contract.

HOW TO GET WARRANTY SERVICE?

In most cases the authorised Motorola dealer which sold and/or installed your Motorola
Personal Communicator and original accessories will honour a warranty claim and/or
provide warranty service. Alternatively, for further information on how to get warranty
service, please contact either the customer service department of your service provider or
http://www.motorola.com/support/warrantyselector
go to
Where, in the Country of purchase, there is a statutory requirement to provide extended
repair service to consumers beyond the first year of purchase (South Africa and Portugal),
this warranty will be provided by Motorola Authorised Service Centres or Motorola
directly appointed dealers in the country of purchase according to the terms of this
warranty information document. However, please note that you will be referred back to
the place of purchase, if the Motorola Dealer has purchased the product directly from
Motorola, in the country of purchase or in a country where Motorola is not required to
support supplementary repair service during the second year of purchase because of the
statutory obligations that may apply to the seller or importer of the product, but not to the
manufacturer, to provide an extended warranty to consumers beyond the first year.
CLAIMING
In order to claim the warranty service, you must return the Personal Communicator and/or
accessories in question to Motorola's Authorised Repair or Service Centre in the original
configuration and packaging as supplied by Motorola. Please avoid leaving any
* including without limitation loss of use, loss of time, loss of data, inconvenience, commercial loss,
lost profits or savings.
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