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Summary of Contents for PACOM SmartIP-8SD
- Page 1 SmartIP-8SD SmartIP-8SDX SmartIP-16SD SmartIP-16SDX SmartIP-16PD SmartIP-32PD Network Video Recorder User Manual...
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Page 2: Safety Precautions
Before reading this manual This operation manual contains basic instructions on installing and using DirectIP™ Network Video Recorder. Users who are using this product for the first time, as well as users with experience using comparable products, must read this operation manual carefully before use and heed to the warnings and precautions contained herein while using the product. -
Page 3: Important Safeguards
Before reading this manual Important Safeguards 1. Read Instructions 14. Damage requiring Service All the safety and operating instructions should be read before the appliance Unplug this equipment from the wall outlet and refer servicing to qualified is operated. service personnel under the following conditions: 2. - Page 4 Before reading this manual In-Text Symbol Type Description Caution Important information concerning a specific function. Note Useful information concerning a specific function. User’s Caution Statement Caution: Any changes or modifications to the equipment not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
- Page 5 Before reading this manual Copyright © 2015 Pacific Communications Pacific Communications reserves all rights concerning this operation manual. Use or duplication of this operation manual in part or whole without the prior consent of Pacific Communications is strictly prohibited. Contents of this operation manual are subject to change without prior notice. The information in this manual is believed to be accurate as of the date of publication even though explanations of some functions may not be included.
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Page 6: Table Of Contents
Table of Contents Part 1 – Introduction ......... 9 Product Features . - Page 7 Table of Contents Remote Control Buttons during Playback ..........35 Context Menu .
- Page 8 Table of Contents FEN ..................65 Notification Setup .
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Page 9: Part 1 - Introduction
Part 1 – Introduction Product Features This is a DirectIP™-enabled video recorder that supports surveillance, recording, and playback of video from network cameras (or video encoders). This NVR (Network Video Recorder) unit offers the following features: Real-time 8/16/32-channel DirectIP™ network surveillance Network camera zero configuration Configuration-free network camera access Supports up to Full HD 480ips video recording (SmartIP-PD Series) -
Page 10: Accessories
Part 1 – Introduction Accessories Upon unpackaging the product, check the contents inside to ensure that all the following accessories are included. Network Video Recorder Power Cable Quick Guide Operation Manual and RASplusIP Optical USB Mouse IR Remote Control Program CD Assembly Screws for Adding Hard Rack-mount Kit SATA2 cables... -
Page 11: Overview
Part 1 – Introduction Overview Front Panel 1 2 3 4 5 6 Panic Recording Alarm Button PTZ Button Layout Button Button Arrow and Playback Search Mode Button Menu Button Camera Buttons Control Buttons LEDs USB Ports Some buttons have more than one function. Remote control sensor is located on the far left side of the front panel. - Page 12 Part 1 – Introduction 1 Panic Recording Button Pressing the Menu button in Search mode Pressing Panic Recording button displays the displays the Control Area menu. Selecting Top by icon and commences recording irrespective of the using this button in the Control Area menu displays current schedule.
- Page 13 Part 1 – Introduction 9 LEDs Peripheral Device Connection Use the USB ports to connect peripherals such as a Power LED: Lights up while the main unit is in USB mouse to the NVR. You can also use a USB-to- operation.
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Page 14: Rear Panel
Part 1 – Introduction Rear Panel <SmartIP-PD Series> CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK. CAUTION DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. RISK OF ELECTRIC SHOCK DO NOT OPEN REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. VIDEO IN VIDEO IN / PoE 100-240V~... -
Page 15: Rear Panel Connections
Part 1 – Introduction Rear Panel Connections Video Connection Video In/PoE Port VIDEO IN / PoE Monitor Connection Connect to the VGA OUT or HDMI port. VGA OUT HDMI Connect network cameras or video encoders to the NVR using RJ-45 cable (Cat5, Cat5e, or Cat6). In addition to cameras or video encoders, you can connect external Audio Connection hubs (Optional: SmartIP-SW2112PF, SmartIP-SW2128PF) - Page 16 Part 1 – Introduction Network Connection RS232 Connection Connect an external device such as a POS unit to this port. NETWORK CLIENT This NVR is capable of connecting to networks via an Tx Rx ethernet connector. Connect an RJ-45 cable (Cat5, RS -232 Cat5e, or Cat6) to the NVR's network port.
- Page 17 Part 1 – Introduction G (Ground) Organize the power cable so that it will not cause people to trip over or become damaged from chairs, Connect alarm in or out's ground cable to the G cabinets, desks, and other objects in the vicinity. Do connector.
- Page 18 Part 1 – Introduction Connections on the Rear Panel Microphone Speaker VGA Monitor Sensor HDMI Monitor eSATA Storage Network Camera Device DirectIP™ Gigabit Network Video Network PoE Switch Analog Encoder Camera Camera RASplusIP Remote Keyboard Monitoring Power Alarm This connection diagram is for the SmartIP-PD Series.
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Page 19: Remote Control
Part 1 – Introduction Remote Control ID Button PANIC Button Camera Buttons STATUS Button LAYOUT Button PTZ Control Buttons REGISTER MODE Button THUMBNAIL Button CALENDAR Button KEYLOCK Button SETUP Button FREEZE Button LOG Button Enter Button Arrow Buttons ALARM Button &... - Page 20 Part 1 – Introduction 1 ID Button 7 REGISTER MODE Button Used to assign remote control ID values. Used in Live mode to access Camera Registration mode. No additional remote control assignment is necessary if the system's ID is 0. If the system's ID is 8 THUMBNAIL Button a number between 1 and 99, however, you will need Used in Playback mode to access Thumbnail Search...
- Page 21 Part 1 – Introduction $ Enter Button b MENU Button Used to make menu option selections and register Pressing the MENU button while in Live mode data entries. In addition, pressing this button while displays the Live menu. Alternatively, pressing the a camera screen is selected by pressing the Menu button while in Search mode displays the Search button in Live or Playback mode displays the Camera...
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Page 22: Part 2 - Getting Started
Part 2 - Getting Started Setup Wizard Quick Wizard Setup Wizard lets you configure basic settings required Select Quick Wizard. for operating the system. Setup Wizard only appears during initial booting. To use Wizard after initial booting, go to Live menu and select Wizard. - Page 23 Part 2 - Getting Started Choose the desired Recording Method and click – Recording resolutions used under each recording method and record video quality setting are as follows: Next. High Video Standard Longer Recording Quality Priority Recording Time Priority Profile Profile Profile Motion...
- Page 24 Part 2 - Getting Started Specify whether the system is connected to the Enter in the Device Name field the NVR name to be Internet and click Next. registered on the FEN server and then click Check to check its availability. If you have chosen No, wait for the test to finish The device name you register on the FEN and then click Finish to exit Network Wizard.
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Page 25: Camera Registration
Part 2 - Getting Started Camera Registration Rescan Scans for DirectIP™ cameras that were not scanned Once Network Setup Wizard is complete, the system will automatically. automatically enter Camera Registration mode and scan for cameras connected to the NVR. Third Party Scan Used to manually scan for third-party cameras that cannot be recognized by the auto scan feature. - Page 26 Part 2 - Getting Started Advanced Setup: If the camera is networked but not scanned, use this setup. This setup allows you to change the network setting of the NVR's VIDEO IN port which is camera's network environment. Check the camera's network setting first before you use this setup.
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Page 27: Camera View Buttons
Part 2 - Getting Started Go To Camera Camera List Area Moves the focus automatically to the camera using MAC address of camera in the camera list. Auto Detection Activated in Live mode. Automatically notifies the user of unregistered DirectIP™ camera connections. Registered Screen Initial registration... -
Page 28: Video Display Area
Part 2 - Getting Started Video Display Area Information is not indicated on the bottom of the screen for cameras already registered to the NVR, and the Screen Position/Registration Info icon is Left-click on the video display area to toggle between shown with a black background. -
Page 29: Camera Registration Mode
Part 2 - Getting Started Camera Registration Mode Login While in Live mode, right-click and select Camera Configuring the NVR's settings and accessing its Registration. searching and other functions require an authorized user login. Bring up the Live menu and either press the SETUP button on the remote control or click on (Login) using the mouse. -
Page 30: Live Mode
Part 2 - Getting Started Live Mode Live Menu Press the Setup button while in Live mode to bring up the Live menu on the top of the screen. Press Setup once more to hide the menu. Use the Arrow buttons on the front panel of the NVR or the remote control to select the menu options. -
Page 31: Zoom
Part 2 - Getting Started ! Setup Full Sequence Used to access the Setup menu. Displays all channels in sequence while in Live mode @ Wizard (single and split screen settings). In order to use the Full Sequence feature, Full Sequence (Display Setup - Main Running the Wizard lets you configure basic settings Monitor >... -
Page 32: Ptz Control
Part 2 - Getting Started PTZ Control Setting Up a PTZ Preset While in PTZ mode, select the VIEW button on the While in Live mode, right-click and select PTZ from the remote control to display the Set Preset window and context menu or press the PTZ button on the NVR's assign the current position as a preset. -
Page 33: Event Monitoring
Part 2 - Getting Started Advanced Settings Event Monitoring In PTZ mode, selecting a camera and then clicking When an event occurs, the NVR automatically displays Menu button loads the Advanced PTZ screen as shown below. You can load the Advanced PTZ screen also the channel linked to the event and shows the icon on the system status area on the upper right by pressing the Play/Pause button and then SETUP... -
Page 34: Context Menu Access
Part 2 - Getting Started Context Menu Access Edit Group While in Live mode, press the remote control's Edit Group lets you customize split screen pages in both button and then the Menu button to display the Context Live and Search modes. Menu window. -
Page 35: Audio Recording
Part 2 - Getting Started All Channel Playback Panic Recording takes place irrespective of any recording schedule set up by the user. Panic Recording video profile from Record Setup – General applies to all Panic Recording videos. Press the Menu button while in Live mode. Panic Recording will not take place if recording mode Select the Search Mode icon and then select... -
Page 36: Part 3 - Configuration
Part 3 - Configuration Menu Use To apply default settings, select the Default button located on the left bottom corner of the setup window. Information contained in this section (Menu Use) applies to all other instructions found throughout Part 3 - Configuration. Login with an ID that has permission to access the setup Text Input via Virtual Keyboard menu is needed to access and make changes to the... -
Page 37: Mouse
Part 3 - Configuration Mouse If an upgrade attempt fails, an upgrade failure message will be displayed. Refer to Error Code Types on page 87 for more details. Using a mouse makes it easier to configure the settings. A mouse lets you make selections faster and use its wheel to scroll through long menus. -
Page 38: Date/Time
Part 3 - Configuration Clear All Data: Erases all recording data. Selecting Clear All Data displays a confirmation window. Select Clear to proceed. Before you perform Clear All Data, make sure you are not accidentally deleting important data. Erased data cannot be recovered. Clear All Data does not affect the system log. -
Page 39: User
Part 3 - Configuration Configure Auto Login and Auto Logout settings. User Select Apply or OK to exit. Use this option to register users and assign permissions. Group names, user names, and passwords can be entered using the virtual keyboard. For more information on using the virtual keyboard, refer to the Text Input via Virtual Keyboard on page To delete a registered user or group, select the... - Page 40 Part 3 - Configuration Group Permissions System Shutdown May shutdown the system from the system menu. Upgrade May upgrade the system from the system menu (System Setup). Color Control May adjust each camera's brightness, contrast, saturation, and hue settings. System Check May view System Check results.
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Page 41: Storage
Part 3 - Configuration Storage Mirror The NVR suppports function that records the same Use this option to configure storage settings. data on the two disks at the same time. You can set up mirroring by selecting Storage in the System menu and then selecting Setup in the Mirror. -
Page 42: Monitoring
Part 3 - Configuration – Resync: Once you start mirroring, the two disks Monitoring will be resynchronized, which means that all data on the destination disk will be erased and the data Use this option to configure Monitoring settings. on the source disk will be copied to the destination disk. - Page 43 Part 3 - Configuration Monitoring Options Define monitoring times. If self-diagnosis is not performed on a regular basis, the system System will assume an error. Bootup, Restart, Define bootup, restart and shutdown actions. Shutdown Panic Record Define panic recording actions. The system will assume an error if the system has been scheduled to record normally but recording does not take place during scheduled intervals.
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Page 44: Camera Setup
Part 3 - Configuration Camera Setup Device Scan Scan the device under Registration - Scan. Refer to the Menu Use on page 36 for basic information on using the Setup menus. Registration You can register cameras at remote locales. By selecting a number from the list, you can move the camera up or down the list using the mouse wheel to reorder its position. -
Page 45: General
Part 3 - Configuration MAC Address: Displays the scanned camera’s MAC General address. Address: Displays the scanned camera’s IP address. Enable/disable the covert view and rename cameras. Model: Indicates the camera model. Name: Displays the scanned camera’s IP name. Status: "Registered” indicates the camera is registered to the NVR and “Not registered”... -
Page 46: Advanced Setup
Part 3 - Configuration Advanced Setup Types of configuration options shown vary depending on the PTZ functions supported by the camera. Configure security and other advanced camera settings. Numbers shown below Preset, Scan, Pattern, Video: Adjust the camera image sensor settings such and Tour indicate the numbers of configured as white balance and exposure. - Page 47 Part 3 - Configuration 3 Pattern Set: Choose a preset number and then enter a name. This saves the current preset under the Used to set up a pattern profile for the camera to specified preset number and name. follow along. Go to: Select a preset from the list and then click Go to to move the camera to the selected preset position.
- Page 48 Part 3 - Configuration 6 Auto Run: Specify which action to take if the Set: Used to set up a tour profile. camera has not been controlled for the specified duration of time. 7 Auto Pan: Specify the camera's panning direction.
- Page 49 Part 3 - Configuration Edit: Rename the selected privacy masking area. IR Mode: IR Mode blocks out the infrared spectrum. You can ensure clear images at all times by blocking Delete: Delete the selected privacy masking area. out the infrared spectrum in high-lighting conditions Save: Save the changes and exit the privacy masking and allowing the infrared spectrum to pass through in area options screen.
- Page 50 Part 3 - Configuration Advanced AE Mode: Select desired setup mode Manual: Adjust the white balance manually. Adjust between Normal and Number-Identification. In Red and Blue gain values. Greater the value, greater Number-Identification mode, when a certain area the intensity of the corresponding color. of images is too bright due to backlight under low lighting conditions and it causes the other area to Select Apply after setting up a camera to see images...
- Page 51 Part 3 - Configuration Focus Mode: Used to change the focus movement Exposure Options format as Auto/Manual/Semi-Automatic. It may not be supported depending on the device. WDR: Disables or enables the WDR (Wide Dynamic Range). When the very dark and very bright areas exist simultaneously on the screen, WDR allows you to recognize the both areas.
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Page 52: Stream
Part 3 - Configuration Stream Audio Configure audio recording settings for all cameras simultaneously. Configure the camera's live and recording resolution, encode, picture quality, transfer speed, and ips speed settings. Camera Channels: It's possible to configure a unique video profile for each camera. : Apply the video profile settings of the camera selected under Camera Channel to a different camera. -
Page 53: Upgrade
Part 3 - Configuration Record Setup Upgrade Select Firmware Upgrade to display the USB search Refer to the Menu Use on page 36 for basic window. information on using the Setup menus. Select the corresponding upgrade package from the storage device connected to the NVR's USB port. After selecting an upgrade package, select Apply to General upgrade the camera. -
Page 54: Schedule
Part 3 - Configuration Limit Time-Lapse Recording: You can store event Schedule recording data for longer. If you do not wish to use Limit Time-Lapse Recording, select Never. This function is activated when data has been stored for longer than as configured because the recording disk has sufficient capacity and saves new data by overwriting Time Lapse Recording data that are older than as specified under Recycle mode. - Page 55 Part 3 - Configuration Simple Mode Options Advanced Mode Options Mode: Select No Record, Time, Event, or Time & Select to configure event types and video profiles. Event. Type: Event-specific and time recording icons are as follows: Unless the Panic Record button is Time Lapse pressed, no recording will take place Audio Detection...
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Page 56: Pre-Event
Part 3 - Configuration Event Setup Pre-Event When an event occurs, enabling this option includes Refer to the Menu Use on page 36 for basic the specified duration prior to the event in the event- information on using the Setup menus. triggered recording. - Page 57 Part 3 - Configuration Zone: Define the motion detection block. Min. Blocks: Motion needs to be detected in more than the specified number of blocks in order to trigger a Motion Detection event. You may select a value between 1 and the number of blocks selected under Zone for daytime and nighttime, each.
- Page 58 Part 3 - Configuration - Reverse: Clear the blocks selected within the Trip Zone selection window and select all unselected blocks within the selection window. - Select All: Select all blocks. - Clear All: Clear all block selections. - Reverse All: Clear all selected blocks within the screen and select all unselected blocks within the screen.
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Page 59: Alarm-In
Part 3 - Configuration Tampering Alarm-In No.: Select which cameras to apply Tampering to. No.: Enable / disable alarm-ins. Sensitivity: Set to between 1 (Low) and 5 (High). Activation Time: Specify how long tampering This option includes both local and network camera detection needs to last in order for it to be considered alarm-ins. -
Page 60: Video Loss
Part 3 - Configuration Video Loss Audio Detection Actions: Specify which actions to take when a Video No.: Select which cameras to apply Audio Detection Loss event occurs. - Record: Specify which cameras to begin linked Sensitivity: Set to between 1 (Low) and 5 (High). recording on when an event occurs. -
Page 61: Text-In
Part 3 - Configuration Line Delimiter: Designate a string to mark the end of Text-In a line. You can enter control strings by selecting and then entering ^, followed by a letter. For example, Carriage Return is ^M and Line Feed (new line) is ^J. Ignore String: Specify a string to ignore from transaction records. -
Page 62: Device Setup
Part 3 - Configuration Device Setup Remote Control Refer to the Menu Use on page 36 for basic information on using the Setup menus. Alarm-Out Port: Select None, RS232 or RS485. Click the Setup button and then select the correct Baud Rate, Parity, Data Bits and Stop Bits for the device you are connecting to the NVR. -
Page 63: Network Setup
Part 3 - Configuration Network Setup WebGuard: If you wish to use WebGuard, select WebGuard - Use WebGuard Service. Select WebGuard - WebGuard Port and choose a port number between Refer to the Menu Use on page 36 for basic 1024 and 65535. -
Page 64: Wan
Part 3 - Configuration Enter the IP address of the NVR. Adjust the frequency of the ping test. Designate the IP address type as Manual or DHCP. Select Run to do the test. The test result is displayed. Manual Select Close to exit. If using a firewall, select Change Port to change the port number to one that is permitted by the firewall. -
Page 65: Fen
Part 3 - Configuration DHCP If using a dynamic IP address, FEN service makes it easy to connect to the NVR from a remote program without having to configure dynamic IP or router settings. Select DHCP and then Save to retrieve IP address and other network settings automatically from the DHCP server. -
Page 66: Notification Setup
Part 3 - Configuration Notification Setup Callback Configure Callback settings. Schedule Select the + icon at the lower left corner of the screen to add a notification schedule. Enter the IP address of the receiving server and set Retry to between 1 and 10 in case of connection failure. Mail Configure Mail settings. -
Page 67: Sns
Part 3 - Configuration The event recordings generated by a camera can be attached only. Select the MP4 Clip option at the bottom to attach .mp4 video clips. This option enables the NVR to send out SNS messages. SMTP Setup Select SMTP Setup at the bottom right corner of the screen to configure an SMTP server. -
Page 68: Display Setup
Part 3 - Configuration Display Setup Main Monitor Configure monitor-related settings. Refer to the Menu Use on page 36 for basic information on using the Setup menus. Show OSD (On Screen Display) information on the bottom of the screen. Mode: Select Full Sequence or Cameo Sequence. Interval: Select between 3 secs and 2 mins. -
Page 69: Status Setup
Part 3 - Configuration Status Setup Refer to the Menu Use on page 36 for basic information on using the Setup menus. Event This screen displays an overview of all events. When an event occurs, the corresponding channel flashes for 5 seconds. Event Types Alarm-In Check Alarm-In... -
Page 70: Storage
Part 3 - Configuration Storage Indicates each disk's status. Configure Disk Bad and Disk Temperature settings under Setup > System > Monitoring. Not Formatted A disk that has never been used before. Disk performing normally. Good If the HDD is partially damaged, indicates the bad sector Disk Bad percentage. -
Page 71: Network
Part 3 - Configuration Network This page provides a complete overview of the network status in real-time. Information shown include camera connection status, LAN port link status, power consumption, number of connected clients, and network connection info. indicates the camera is connected. indicates the camera is not connected. - Page 72 Part 3 - Configuration Indicates network connection statuses (connected, connecting, disconnected, and connection error) using following lines: Network Connection Info...
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Page 73: Part 4 - Search
Part 4 - Search Time-Lapse Search While in Live mode, select the Search Mode icon and select Time-Laspe Search or Event Log Search. Select Setup while in Search mode to display a menu from which you can select Control Area. Press Setup once more to move the Control Area. -
Page 74: Search Menu
Part 4 - Search Search Menu 4 5 6 7 8 9 1 Layout Used to change the screen layout to single screen, corridor format, 2x2, 3x3, 4x4, 5x5, or 6x6. 2 Previous/Next Group Loads the previous/next screen group. 3 Display OSD On/Off: Enables/disables the OSD feature. - Page 75 Part 4 - Search CAM3 4 5 6 7 8 1 Bookmark Select the icon to add a bookmark to the current playback position. Select a bookmark from the Bookmark setup window on the right side of the Time-Lapse Search mode screen to move to the registered playback position.
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Page 76: Context Menu
Part 4 - Search 4 Event Search Farther back the data is on the record table, the Selecting Event Search provides Motion Search and more recent it is. Text-In Search options. If the system's clock is changed to a previous date Motion Search: Perform Motion Search. -
Page 77: Motion Search
Part 4 - Search The Zone setting can be configured in the identical Motion Search manner as the Zone setting under System Setup - Motion Detection. For more information, refer to the Select Motion Search from the Search menu to bring Motion on page 56. -
Page 78: Clip Copy
Part 4 - Search Select Option... to configure Text-In Search options. A-B Clip Copy Designate a start point and an end point and copy the data in between. Select Clip-Copy – A-B Clip Copy from the Search menu to set point A. The icon will appear on the status indicator area on the upper right corner of the screen. -
Page 79: Print
Part 4 - Search Printer Model One-Touch Clip Copy configures the storage range - File Printer: Saves the current frame to the USB automatically based on the storage drive's capacity. storage device as a .pdf file that can be printed on If there is insufficient space available on the selected the printer connected to a computer. -
Page 80: Overlapped Recording Search
Part 4 - Search If designating From or To settings manually, you will Overlapped Recording Search be able to enable/disable the Check Time Overlap option. If the system's clock is changed to a point in the past, If the system's clock has been changed and the overlapping recordings may be produced. -
Page 81: Part 5 - Webguard
Part 5 - WebGuard WebGuard is a program that allows you to view and search video from remote locations over the Internet and can be accessed on a regular web browser such as Internet Explorer. System requirements for running WebGuard are as follows: ®... -
Page 82: Web Monitoring Mode
Part 5 - WebGuard Launching a new version of WebGuard for the first time can cause Internet Explorer to load information from the previous version. In this case, navigate to Tools Internet Options General, delete temporary Internet files, and then restart WebGuard. On Microsoft Windows Vista or above, lowered image transmission rate can prevent the screen from being displayed or updated. - Page 83 Part 5 - WebGuard Select the desired mode. Changing the mode places the selected camera in the first cell of the layout that will be changed. Select the camera you wish to monitor. Used to adjust live video quality. Used to control a PTZ camera at a remote location. Controls remote alarm out devices.
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Page 84: Web Search Mode
Part 5 - WebGuard Web Search Mode A remote web search program that allows you to search for recordings from remote locales in real-time. While in Web Search mode, connection to remote locales will terminate automatically after 30 minutes of inactivity. $ % ^ &... - Page 85 Part 5 - WebGuard Use the playback controls to play back video. Go to First Fast Forward Play by Frame (backwards) Play by Frame (forwards) Rewind Go to Last Play/Pause Select the desired mode. Use the calendar to search for video recordings by specific dates. Dates containing video recordings are highlighted in black.
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Page 86: Part 6 - Appendix
Part 6 - Appendix System Log Types Boot Up Panic On System Shutdown Panic Off Restart Clear All Data Upgrade Success Clear Disk Upgrade Error Format Disk Power Failure Disk Full Time Changed Auto Deletion Time Zone Change Search Begin Time Sync. -
Page 87: Error Code Types
Part 6 - Appendix Error Code Types Upgrade Error Codes Type Type Unknown Error Remote Network Error Incorrect File Version No Remote Upgrade Permission Incorrect OS Version Remote Upgrade File Save Failure Incorrect Software Version Remote Upgrade Cancelled by User Incorrect Kernel Version USB Storage Device Mount Failure Storage Device Mount Failure... - Page 88 Part 6 - Appendix Network Error Codes Type Type Cause of Failure Unknown Connection Cancelled by User Normal Logout No Response from Network Device Host All Channels in Use - Connection Denied High Network Noise Level Incorrect Product Version Info Transmission Queue Full Incorrect User Name or Password Incorrect OEM Info...
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Page 89: Troubleshooting
Part 6 - Appendix Troubleshooting Problem Solution Check the power cable connection status. The main unit won't turn on. Check the power outlet. Check the camera's video cable connection status. Check the monitor's video cable connection status. Unable to display Live video. Check the camera's power setting. -
Page 90: Specifications
480ips @ Full HD (SmartIP-PD Series) Recording Speed (IPS) 480ips @ HD (SmartIP-16SD, SmartIP-16SDX) 240ips @ HD (SmartIP-8SD,SmartIP-8SDX) Playback Speed (IPS) 120ips @ Full HD * If more than 16 cameras from video encoders are registered on the NVR, video may not be displayed smoothly in a remote program. - Page 91 Part 6 - Appendix Connectors Video In Ethernet: 9 ports Camera Power Out Ethernet: 8 ports HDMI: 1 HDMI Monitor Out VGA: 1 DB15 Audio In 1 RCA connector Audio Out 1 RCA connector Alarm Terminal block Ethernet Port 1 RJ-45 eSATA Ports 4 eSATA Ports (SmartIP-PD Series), 2 eSATA Ports (SmartIP-SD, SmartIP-SDX Series) RS232 Serial Port...
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Page 92: Index
Part 6 - Appendix Index Recording Record Setup Alarm-In Alarm-Out Schedule Audio Recording Search Storage Stream Camera Registration Clip Copy Text-In Text-In Search Timelapse Mode Event Monitoring Upgrade Video-Analytics Login Motion Search WebGuard Mouse Wizard Panic Recording Pre-Event Print PTZ Control V2.0... - Page 93 Before making a warranty claim, ensure that you have read the “Troubleshooting” section of the Owner’s Manual. PACIFIC COMMUNICATIONS A division of Hills Holdings Limited ACN 007 573 417 Unit 10, 331 Ingles Street City Link Estate, PORT MELBOURNE VIC 3207, AUSTRALIA www.pacom.com.au...
- Page 94 WARRANTY TERMS Pacific Communications provides consumers with the following warranty in relation to this Equipment, in addition to complying with the requirements of any relevant legislation, including the Competition and Consumer Act 2010 (Cth) in Australia and the Consumer Guarantees Act 1993 in New Zealand (the Acts), except where a New Zealand consumer acquires the relevant Product for the purposes of a business.
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