Troubleshooting Guide - Shark SONIC DUO KD450NZ Owner's Manual

Troubleshooting Guide

PROBLEM
Sonic Duo is squirting
™
foam from the spray nozzle.
Sonic Duo doesn't spray.
™
Sonic Duo turns off when
™
the handle is lowered.
The cap of the Reusable Bottle
is stuck inside the Sonic
Duo after the bottle was
™
removed.
The Reusable Bottle fell out.
Sonic Duo turns off on
™
its own.
POSSIBLE REASONS & SOLUTIONS
1. The Reusable Bottle is not firmly inserted into the unit. Make sure that
you hear an audible "Click" when you insert the Reusable Bottle into the
appliance.
2. There may be air in the system. Hold down the spray button for 5 to 10
seconds to flush the system.
1. Make sure that the Reusable Bottle is inserted all the way in. You should
hear an audible "Click" when inserted.
2. Check that there is enough cleaning solution in the Reusable Bottle. If
not, add more.
3. The bottle cap on the Reusable Bottle may need to be cleaned. Remove
it from the Reusable Bottle and rinse it under running water and then
replace it onto the Reusable Bottle.
4. There may be air in the system. Hold down the spray button for 5 to 10
seconds until solution comes out of the spray nozzle.
5. The coloured spray nozzle at the front of the unit where the spray comes
out may be clogged. Clean the spray nozzle by removing it from the unit.
To remove it, grip the small lips at the top and bottom of the spray nozzle
and turn counterclockwise. Run the spray nozzle under warm water to
clean it out. Reinsert the spray nozzle by lining up its grooves with the
inside of the nozzle hole. Turn clockwise until the lips return to the top
and bottom positions.
1. The Sonic Duo™ automatically turns off when the handle is lowered
to low. This is a safety mechanism to ensure that the machine will turn
off if it is dropped. To keep the Sonic Duo™ on when cleaning under
low profile items, simply twist the handle to the left or right and engage
the swivel. When the handle is swivelled and lowered, the Sonic Duo™
will remain on.
1. To remove the cap, hold center valve of the cap with your fingers and
gently pull it out. If it doesn't come out easily, use a set of long nose
pliers for leverage. Be careful not to crack the center valve when applying
pressure and lifting up.
1. The Sonic Duo™ is not meant to be turned upside down. When upside-
down, the Reusable Bottle is at risk for falling out of its cradle. Please do
not turn the Sonic Duo™ upside-down. If it is necessary to turn the
unit upside-down, remove the Reusable Bottle first.
This unit is equipped with an automatic protector. If for some reason your
appliance overheats, the protector will automatically turn the unit off. Should
this occur, perform the following steps to restart the appliance:
1. Move the switch to the "O" (Off) position.
2. Unplug.
3. Allow the unit to cool for around 45 minutes.
4. Plug in.
5. Turn the switch on to restart.
NZ: 0800 002 999 18