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7. Trouble Shooting
The following troubleshooting information can be used to help solve most common problems.
QUESTION
There is no DIAL tone
Nothing is displayed on the LCD
screen
Why can't I dial my friend's SIP
number?
I accidentally set DSL to enable and
now the phone does not boot up
TFTP firmware update method
1. Check if there are any loose connections.
1. Check if power cord is connected properly.
2. Check if there is proper AC power coming from the power outlet.
1. Check Registrar Server Domain Name/IP address and Outbound Proxy
Domain Name/IP Address (under SIP Settings in Configuration Menu). Make
sure you have the right Name or IP Address.
2. Check the LCD display on your phone to see if there is a name or number
displayed on the screen. If the name or number is not displayed, use a web
browser and access the configuration menu. Make sure that the Registrar Server
Domain Name/IP Address is correct.
3. Check the register status under SIP Account Settings in the configuration
menu (from web browser). If your status is unregistered, it means you do not
have a SIP account. Contact your SIP service provider to get an account.
1. Unplug the power cord from the IP phone. Wait 2 seconds and plug the power
cord back in the IP phone. Press and hold MENU key. The system should
bypass boot up and go straight into phone setup menu. Modify the phone setting
and make sure you save it before you exit.
1.
Make sure you have a TFTP application installed on your PC.
2.
Run Command Line and go to the directory which you have placed the
firmware file.
3.
Type in "tftp –i [IP of All7960] put [firmware file name]". For example,
tftp –i 193.169.80.125 put act_sip.gz
4.
Firmware upgrading starts and it might take up to 5 minutes.
5.
Firmware upgrading finishes after the automatic reboot.
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