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User's Guide
The Position, Size, or Margins of the Printout Are Incorrect
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ Select the appropriate paper size setting on the control panel or in the printer driver.
❏ Adjust the margin setting in the application so that it falls within the printable area.
Related Information
"Loading Paper in the Paper Cassette" on page 28
&
"Loading Paper in the Rear Paper Feed" on page 30
&
"Printable Area" on page 99
&
Paper Is Smeared or Scuffed
Check the following if the paper is smeared or scuffed when printing.
❏ Clean the paper path.
❏ Load paper in the correct direction.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
❏ Enable the reduce smear setting for thick paper. If you enable this feature, print quality may decline or the
printing may slow down. Therefore, this feature should normally be disabled.
❏ Control panel
Select Menu > Maintenance from the home screen, and then enable Thick Paper.
❏ Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and
Envelopes.
❏ Mac OS X
Select System Preferences from the
then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Thick paper and
envelopes setting.
❏ When printing high-density data such as images or graphs using automatic 2-sided printing, lower the print
density setting and choose a longer drying time.
Related Information
"Cleaning the Paper Path for Ink Smears" on page 74
&
"Loading Paper in the Paper Cassette" on page 28
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"Loading Paper in the Rear Paper Feed" on page 30
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"Printing on 2-Sides" on page 36
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"Print Quality Is Poor" on page 93
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Printed Characters Are Incorrect or Garbled
❏ Connect the interface cable securely to the printer and the computer.
❏ Cancel any paused print jobs.
Solving Problems
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
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