Frequently Asked Questions And Troubleshooting; Frequently Asked Questions - Heatilator NNXT4236IF Owner's Manual

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Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
Condensation on the glass
Blue fl ames
Odor from appliance
Film on the glass
Metallic noise
Is it normal to see the pilot
fl ame burn continually?
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatilator.com to
locate a dealer.
Heatilator • NNXT4236IF, NNXT4236ILF, NNXT3933IF, NNXT3933ILF Owner's Manual • 4055-981 Rev. D • 8/15
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
This is a result of normal operation and the fl ames will begin to yellow as the appliance is allowed
to burn for 20 to 40 minutes.
When fi rst operated, this appliance may release an odor for the fi rst several hours. This is caused
by the curing of materials from manufacturing. Odor may also be released from fi nishing materials
and adhesives used near the appliance. These circumstances may require additional curing
related to the installation environment.
This is a normal result of the curing process of the paint and logs. Glass should be cleaned within
3 to 4 hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be
necessary. See your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the
sound produced by a furnace or heating duct. This noise does not affect the operation or longevity
of the appliance.
In an IntelliFire™ Plus ignition system (IPI), the pilot fl ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot fl ame to
remain lit.
SOLUTIONS
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