Speakers And Sound; Internet Access - HP ENVY Phoenix 810 Troubleshooting And Maintenance Manual

Speakers and sound

Symptom
Volume is very low or
unsatisfactory.
No sound is produced.

Internet access

Symptom
Internet programs do not
start automatically.
I cannot connect to the
Internet.
Possible solution
Ensure that you connected the speakers to the Audio Out (lime green) connector on the back of the
computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered
speakers (speakers without a separate power source, such as batteries or a power cord) do not produce
satisfactory sound. Replace the non-powered speakers with powered speakers.
1. From the Start screen, type control panel, select Control Panel, and then select System and
Security.
2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot
audio playback.
If you use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only)
to connect your monitor to the computer, you should also connect analog speakers to the computer Audio
Line Out connector if you want to hear sound during the initial setup of the computer. Refer to the Quick
Setup booklet to connect analog speakers.
If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume. Use
the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is enabled and that the
volume is set appropriately.
Ensure that you connected powered (active) speakers and that they are turned on.
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the speakers are
connected to an audio connector, not a Line In or headphone connector.
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.
Unplug headphones if they are connected to your computer (or speaker system).
Possible solution
Log in to your ISP, and start the desired program.
1. From the Start screen, type control panel, and then select Control Panel.
2. Under Network and Internet, select Connect to the Internet.
Verify that you are using the proper cables for your Internet connection type. Your computer might have a
dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem
uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local
area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network
cable into a telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and
then select Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or network to open the
wizard, and then follow the on-screen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal,
try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.
Speakers and sound 5