Power; Display (Monitor); Keyboard And Mouse (With Cable) - HP ENVY Phoenix 810 Troubleshooting And Maintenance Manual

Power

Symptom Possible solution
Computer does not Press and hold the Power button until the computer turns off. Check Power Settings.
turn off when the
Power button is
pressed.
Computer shuts
●
down automatically.
●

Display (monitor)

Symptom
Screen is blank, and
monitor power light is not
lit.
Screen is blank.
Images on the screen are
too large or too small, or
the images are fuzzy.
NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor.

Keyboard and mouse (with cable)

Symptom
Keyboard commands
and typing are not
recognized by the
computer.
Mouse (with cable) does
not work or is not
detected.
The computer might be in an exceedingly hot environment. Let it cool down.
Ensure that computer air vents are not blocked and that the internal fan is running — see
computer free of dust, dirt, and heat on page
Possible solution
Reconnect the power plug to the back of the monitor and to the wall outlet.
Press the Power button on the monitor.
Press the space bar on the keyboard or move the mouse to make the screen display visible again.
Press the Sleep button (select models only), or
Press the Power button to turn on the computer.
Inspect the monitor video connector for bent pins:
If any of the pins are bent, replace the monitor connector cable.
●
If no pins are bent, reconnect the monitor connector cable to the computer.
●
Adjust the monitor resolution setting in Windows:
1. Right-click an empty area of the desktop, and then click Screen resolution.
2. Select the resolution from the drop-down menu.
3. Click Apply, and then click Keep changes.
Possible solution
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of your computer,
and then restart your computer.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then
restart the computer.
12. (Your computer might not have an internal fan.)
Esc on the keyboard, to resume from Sleep mode.
Keeping the
Power 3