ACU-RITE 1025 Instruction Manual page 11

Troubleshooting
Problem
• Make sure both the display unit and 5-in-1 sensor
are placed away from any heat sources or vents
(see page 11).
Inaccurate
• Make sure both units are positioned away from
temperature or
moisture sources (see page 11).
humidity • Make sure 5-in-1 sensor is mounted at least 5ft off
of the ground.
• Calibrate indoor and outdoor temperature and
humidity (see page 20).
• Check to ensure the rain gauge stabilizer (plastic
tab) has been removed from the bottom of the
sensor (see page 7).
No rainfall
• Clear debris, such as leaves, out of the rain
collector funnel and debris screen.
• Calibrate the Rain Gauge (see page 21).
• What is wind reading being compared to? Pro
weather stations are typically mounted at 30ft
high or more. Make sure to compare data using
a sensor positioned at the same mounting height
and within the same general vicinity.
Inaccurate wind
• Check location of the sensor. Ensure itʼs
readings
mounted a minimum of 5ft in the air with no
obstructions around it (within several feet).
•Ensure wind cups are spinning freely. If they
hesitate or stop try lubricating with graphite
powder or spray lubricant.
• Ensure USB cable is securely connected to the
USB connectivity
display unit AND to PC USB port.
not working • Confirm that the correct mode is selected (see
page 13).
• Check that the batteries are installed correctly.
Batteries may need to be replaced.
• Check that power adaptor is fully plugged in (if
Display screen
using power adapter for power source).
not working
• Reset the display by pressing the reset button,
located on the back of the display unit. Date and
time will need to be entered after a reset.
Possible Solution
20
Troubleshooting
Problem
• Confirm the status readout in PC Connect software
on your PC indicates that data was uploaded OK.
• Make certain you created an account or logged
into your existing account on www.acu-link.com,
and that you have setup your display unit MAC
ADDRESS online, as well.
• Check that the USB cable is securely connected to
the display unit AND to your PC USB port.
• Make certain the display unit is powered on.
• Make certain the PC your display unit is
connected to is always powered on.
Cannot access data
• Make certain the PC your display unit is
online or on the
connected to is always connected to the internet.
• Confirm the display unit USB mode is 3 or 4.
Acu-Link mobile app
• Confirm your display unit MAC ADDRESS is
entered into the "UPLOAD" window correctly in
the PC Connect Software on your PC.
• Confirm that the "ENABLE" box is checked in the
"UPLOAD" window in the PC Connect Software
on your PC.
• Confirm your display unitʼs MAC ADDRESS is
correct in your account at www.acu-link.com and
on the Acu-Link mobile app.
• Restart the PC Connect Software.
• Restart your PC.
• Check that the USB cable is securely connected to
the display unit AND to your PC USB port.
• Confirm that the correct USB mode is selected on
your display unit.
PC Connect software
• Restart the PC Connect Software.
data is different than
• Unplug the USB cable from your PC for about 1
display unit data minute, re-insert.
• USB port may be malfunctioning, try another USB
port.
• USB cable may be malfunctioning, try another
USB cable.
If your AcuRite product does not operate properly after trying
the troubleshooting steps, visit www.AcuRite.com or call
(877) 221-1252 for assistance.
Possible Solution
21