LG 32LF580N Owner's Manual page 49

Problems replaying movies in SmartShare
Problem
I cannot view the files on the
Movie List.
"This file is invalid." message
appears or the image display
is not normal even though
the sound is OK.
"Audio not supported."
message appears or the
sound is not normal even
though the image display is
OK.
Subtitles are not displayed.
Requesting service
For information on requesting service, refer to the following menu.
SMART SETTINGS
TM
Solution
• Check whether the file on the USB storage device can be read
on a computer.
• Check whether the file extension is supported.
• Make sure that the file replays normally on the computer's
video player. (Check for damaged files.)
• Check whether the resolution is supported by the computer.
• Verify that the video / audio codec is supported.
• Verify that the frame rate is supported.
• Make sure that the file replays normally on the computer's
video player. (Check for damaged files.)
• Check if the audio codec is supported by the computer.
• Verify that the bit rate is supported.
• Verify that the sample rate is supported.
• Make sure that the file replays normally on the computer's
video player. (Check for damaged files.)
• Check if the video file has the same name as the subtitle file.
• Make sure that the video and subtitle files are in the same
folder.
• Verify that the subtitle file format is supported.
• Verify that the subtitle language is supported. (Subtitle files
can be opened in Notepad to check the language.)
SUPPORT Product / Service Info
49