HP 255 G4 Maintenance And Service Manual
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HP 255 G4 Maintenance And Service Manual

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HP Notebook PC (AMD)
HP 255 G4 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 255 G4

  • Page 1 HP Notebook PC (AMD) HP 255 G4 Notebook PC Maintenance and Service Guide...
  • Page 2 Windows 8.1 functionality. See change without notice. The only warranties for http://www.microsoft.com for details. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Right side ................................6 Left side ................................. 7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons .............................. 10 Keys ..............................11 Bottom .................................
  • Page 6 Restore and recovery ............................68 Recovering using HP Recovery Manager ..................69 What you need to know before you get started ............69 Using the HP Recovery partition (select models only) ..........70 Using HP Recovery media to recover ................70...
  • Page 7 Recovering using the recovery media ................77 Changing the computer boot order .............. 77 11 Using HP PC Hardware Diagnostics (UEFI) ..................... 79 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............79 12 Specifications ............................81 Computer specifications ............................81 39.6-cm (15.6-in) display specifications ......................
  • Page 8 14 Power cord set requirements ........................91 Requirements for all countries ........................... 91 Requirements for specific countries and regions ....................92 15 Recycling ..............................95 Index ................................97 viii...

  • Page 9: Product Description

    Product description Category Description Product name HP Notebook PC HP 255 G4 Notebook PC Processors AMD Dual-Core E-Series Processor E1-6015 (1.4-GHz, 1-MB L2 cache, 1333-MHz, dual, 15W) AMD Quad-Core A-Series Accelerated Processor A6-6310 (1.8-GHz, SC turbo up to 2.4 GHz, 2-MB L2 cache, 1600-MHz, quad, 15W) AMD Quad-Core A-Series Accelerated Processor A8-7410 (2.2-GHz, SC turbo 2.5 GHz, 2-MB L2 cache, 1600-MHz, quad, 15W)
  • Page 10 Supports M-disc Supports configuration without optical drive Webcam/microphone HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second...
  • Page 11 Category Description Keyboard/pointing Full-size "island style" keyboard with numeric keypad devices TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled Taps enabled by default Support Windows 8 Modern Trackpad Gestures Power requirements AC adapters: 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China 1 meter power cord...
  • Page 12 Chapter 1 Product description...

  • Page 13: External Component Identification

    From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.

  • Page 14: Right Side

    Right side Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 15: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 16: Top

    To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 17: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 18: Buttons

    Buttons Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, or the spacebar. Windows key Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 20: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 21: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.
  • Page 22 Chapter 2 External component identification...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 For a list of country code suffixes for the top cover/keyboard spare part numbers listed below, see Bottom cover on page For use in all black models (HP Notebook and HP 255 G4 Notebook) 813974-xxx For use in turbo silver HP Notebook models...
  • Page 25 1-TB, 5400-rpm, 2.5-inch 778192-005 ● 750 GB, 5400 rpm hard drive, 2.5 inch 778190-005 ● 500-GB, 5400-rpm, 7-mm 778186-005 For use only in HP 255 G4 Notebook models: ● 500-GB, 7200-rpm, 7-mm 764211-005 (12) Optical drive board 813956-001 (13) Speakers (includes left and right speakers and cable)

  • Page 26: Mass Storage Devices

    1-TB, 5400-rpm, 2.5-in 778192-005 ● 750-GB, 5400-rpm, 2.5-in 778190-005 ● 500-GB, 5400-rpm, 7-mm 778186-005 For use only in HP 255 G4 Notebook models: ● 500-GB, 7200-rpm, 7-mm 764211-005 Hard Drive Hardware Kit (includes brackets and connector) 813949-001 Chapter 3 Illustrated parts catalog...

  • Page 27: Miscellaneous Parts

    For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Rubber Kit (includes front and rear feet) 813963-001 Screw Kit 813964-001 HP HDMI to VGA Adapter 701943-001 Miscellaneous parts...

  • Page 28: Display Assembly Subcomponents

    Antenna (includes wireless antenna cable and transceiver) 813923-001 Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen 813943-001 Touch screen 813944-001 Display enclosure: For use in HP Notebook models without a touch screen: ● Black models 813925-001 Chapter 3 Illustrated parts catalog...
  • Page 29 Red models 813929-001 ● White silver models 813926-001 ● Blue models 813927-001 ● Purple models 813928-001 For use in HP Notebook models with a touch screen: ● Black models 813936-001 ● Turbo silver models 813935-001 ● Red models 813934-001 ●...
  • Page 30 Chapter 3 Illustrated parts catalog...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 34 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 36: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Optical Drive

    DVD+/-RW Double-Layer SuperMulti Drive for use in HP Notebook models (includes bracket and bezel) 813952-001 DVD+/-RW Double-Layer SuperMulti Drive for use in HP 255 G4 Notebook models (includes bracket and bezel) 814617-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 40 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 41 Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). To remove the display panel: Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
  • Page 42 Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 43: Bottom Cover

    Description Spare part number Top cover with keyboard for use in all black models (HP Notebook and HP 255 G4 Notebook) 813974-xxx Top cover with keyboard for use in turbo silver HP Notebook models...
  • Page 44 Remove the 11 Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer. Start prying at the front of the computer and work around to the back to separate the bottom cover from computer (1). Remove the bottom cover (2). Reverse this procedure to install the bottom cover.

  • Page 45: Optical Drive Board

    Optical drive board Description Spare part number Optical drive board (includes cable) 813956-001 Before removing the optical drive board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Hard Drive

    778192-005 750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7-mm 778186-005 For use only in HP 255 G4 Notebook models: 500-GB, 7200-rpm, 7-mm 764211-005 Hard Drive Hardware Kit (includes brackets and connector) 813949-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 47 Lift the hard drive assembly from the computer (3). To disassemble the hard drive, pull the connector away from the drive to remove it (1). To remove the hard drive brackets, remove the two Phillips PM3.0×3.0 screws (2) that secure each bracket to the hard drive.

  • Page 48: Wlan Module

    WLAN module Description Spare part number Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 49 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 50: Memory Module

    Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Rtc Battery

    RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 52: Usb Board

    USB board Description Spare part number USB board (includes cable) 813953-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 53: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 813965-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 54: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory 813948-001 Heat sink for use in models with UMA 813947-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer.
  • Page 55 Remove the heat sink assembly from the system board. NOTE: Heat sink appearance may vary. Discrete graphics: UMA graphics: ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). Component replacement procedures...
  • Page 56 ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Fan

    Description Spare part number 813946-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 58: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 813954-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: System Board

    AMD E1-6015 processor 813966-xxx UMA graphics memory, touch screen models: ● AMD A8-7410 processor 813970-xxx ● AMD A6-6310 processor 813968-xxx For use in HP 255 G4 models: UMA graphics memory ● AMD A8-7410 processor 814612-xxx ● AMD A6-6310 processor 814611-xxx ●...
  • Page 60 Remove the bottom cover (see Bottom cover on page 35). Remove the hard drive (see Hard drive on page 38). NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 61 Lift the side of the system board (2), and then pull the board away from the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 62: Display Assembly

    For use in non-touch screen models (includes display panel cable and webcam/microphone cable) 813943-001 For use in touch screen models (includes display panel cable and webcam/microphone cable) 813944-001 Display enclosure for use in HP Notebook models without a touch screen Black models 813925-001 Red models...
  • Page 63 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 64 Use the following image to determine proper cable routing around the hinge. (1): Display cable routing path (2): Webcam cable routing path (3): Antenna cable routing path If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 65 Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) To remove the display panel: Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure. Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on the back of the panel.
  • Page 66 Remove the display panel from the computer (3). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. To remove the display hinges: Remove the eight Phillips PM2.5×3.5 screws (1) (four per hinge) that secure the hinges to the display enclosure.
  • Page 67 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure (1), and then remove the cables (2). To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2).

  • Page 68: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 813945-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 813955-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 72 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 73: Using Setup Utility (Bios) In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 74 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer.

  • Page 75: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 76: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 77: Recovering Using Hp Recovery Manager

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 78: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 79: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
  • Page 80 Chapter 9 Backing up, restoring, and recovering in Windows 8.1...

  • Page 81: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 82: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 83: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 84: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 85: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 86 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 10 Backing up, restoring, and recovering in Windows 7...

  • Page 87: Using Hp Pc Hardware Diagnostics (Uefi)

    11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 88 Chapter 11 Using HP PC Hardware Diagnostics (UEFI)

  • Page 89: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in Weight 1994 g 4.40 lb 3 cell battery 2040 g 4.50 lb 4 cell battery Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 90: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Surface treatment BrightView Brightness 200 nits (touch) 220 nits (non-touch) Viewing angle Backlight WLED Graphics adapter Thickness 3.2 mm (touch) 3.8 mm (non-touch) Hard drive specifications, hybrid drives 1000-GB*, 8 GB NAND hybrid SSD Dimensions Height...

  • Page 91: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 107.0 g 115.0 g 92.0 g Interface type SATA SATA SATA...

  • Page 92: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 93: 13 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 94 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 95: Non-Volatile Memory Usage

    (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 96 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 97: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.
  • Page 98 Chapter 13 Statement of Volatility...

  • Page 99: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 100: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 101 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 102 Chapter 14 Power cord set requirements...

  • Page 103: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 104 Chapter 15 Recycling...

  • Page 105: Index

    10 specifications 84 illustrated 20 right TouchPad 8 removing 33, 57, 58 electrostatic discharge 24 HP PC Hardware Diagnostics (UEFI) cables, service considerations 23 equipment guidelines 26 downloading 79 caps lock light, identifying 9 esc key, identifying 11 HP Recovery Manager 76...
  • Page 106 17 recovery 76 caps lock 9 removing 61 discs 68, 70 hard drive 6 power button, identifying 10 HP Recovery Manager 69, 76 mute 9 power connector cable media 70 power 6 illustrated 17 starting 70 RJ-45 (network) status 7...
  • Page 107 82, 83 Windows tools USB flash drive 70 optical drive 84 using 68 supported discs 73 wireless antenna using HP Recovery media 68 recovery discs 73 supported discs, recovery 68 illustrated 20 wireless antennas recovery media 73 system board...
  • Page 108 100 Index...

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