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Appendix D: Troubleshooting, continued
General TV Operation
Symptom
1.
The TV remote control does not work.
2.
TV does not respond to the remote control or
to front panel control and TV will not power
on or off.
3.
When a device is selected from the Input
Selection menu, the screen is blue (no signal
source).
4.
Devices are grayed out in the Input Selec-
tion menu or the Split Screen Input Selection
menu.
5.
You have forgotten your Parental Lock pass code. See Appendix A, Bypassing the Parental Lock.
6.
Rating restrictions are not working.
7.
On-screen displays appear each time you
change a function.
8.
Cable provider needs information to start
CableCARD™ service.
9.
Remote control power key flashes 5 times
after pressing another key on the remote.
TV Channels
Symptom
1.
The TV takes several seconds to respond to
channel changes.
2.
You cannot access a channel.
3.
Name options are not available for some
channels.
4.
When ChannelView™ list is displayed, infor-
mation appears incomplete
Remarks
•
Check that the batteries are fresh and are installed correctly.
•
Check that the slide switch is set to TV.
•
Reset the remote control. See Appendix C.
•
Be no more than 20 feet from the TV when using the remote control.
•
Program the remote control to operate the TV or other device.
Use the System Reset button.
•
Make sure the selected device is turned on.
•
Begin play of the VCR.
•
A recording is in progress. Cancel the recording to select the
device.
•
PCs and 1080p sources cannot display in the Split Screen
sub-picture.
Open the Parental Lock menu and:
•
Verify that the U.S. Ratings or Other Ratings setting is On.
•
Check the Lock Time/Unlock Time to check if rating restric-
tions are disabled.
•
Rating restrictions apply only to content on ANT 1 and ANT 2,
INPUT 1–3, and IEEE 1394 inputs.
Normal TV operation.
On the remote control, press MENU and then enter the numbers
999 to display the Host ID and CableCARD™ ID information.
Batteries are low. Replace remote control batteries.
Remarks
•
It is normal for digital channels to take longer to tune in.
•
Press ENTER after a channel number to avoid delays.
•
Use a 4-digit number for an over-the-air digital channel.
•
Use a 6-digit number for digital cable channels if your cable
service is able to recognize 6-digit channel numbers.
•
Use number keys instead of CH
•
Be sure the channel you want to view is in memory. See
"Channel Menu" in chapter 5, "TV Menu Settings."
•
Check that the TV is turned to the correct device or antenna
for that channel by pressing the INPUT button.
•
Make sure the Parental Lock is off.
•
If you cannot tune to a virtual digital channel even though
the TV has already memorized digital channels, tune to the
actual channel number used by the broadcaster. The virtual
channel will then be automatically added to memory.
Only memorized analog channels can be named.
Available information is sent from the broadcaster or cable pro-
vider. No other data is available.
Appendices
Appendices
/
.
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