Before You Call For Service - GE G018 Owner's Manual

Before you call for service...

OPERATION
Washer does not fill
when lid is open
Washer won't operate
Dispenser not dispensing
properly
Unexplained time and/or
settings changes
Movement inside machine
when shut off
Basket seems loose
PERFORMANCE
Clothes too wet
Colored spots
Grayed or yellowed
clothes
Lint or residue on
clothes
12
Possible Causes
This is normal
Washer is unplugged
Water supply is turned off
Controls are not set properly
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be reset
Start was not pressed
Lid magnet missing
Laundry detergent packet
placed in dispenser
Changing options
Shifting mechanism is
disengaging the motor
Basket moves or rotates freely
Possible Causes
Incorrect cycle selected.
Wash load out of balance
Incorrect use of fabric
softener
Dye transfer
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
Clothes are air or line dried
Incorrect sorting
Washing too long
Detergent not dissolving
Overloading
Incorrect use of fabric
softener
What To Do
• The lid must be closed for washer to fill or operate.
• Make sure cord is plugged securely into a working outlet.
• Turn both hot and cold faucets fully on.
• Check controls.
• Close lid and press Start.
• Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have a separate outlet.
• Unplug washer, wait 2 minutes, plug back in and press Start.
• Press Start.
• Call for service.
• Laundry detergent packets should not be used in the dispensers.
They should only be added directly to the wash basket following the
manufacturer's directions.
• This is normal. Several options will change other options to
maximize washer performance.
• When the machine is manually turned off, the shifter will
disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
• Washer basket does not have a traditional brake. Basket will
move freely. This is normal.
What To Do
• Make sure the cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
• Redistribute load in washer and run through Drain & Spin cycle.
• Check fabric softener package for instructions and follow
directions for using dispenser.
• Make sure you have selected the Deep Rinse option.
• Pretreat stain and rewash using Quick Rinse cycle before drying.
• Sort whites or lightly colored items from dark colors.
• Be sure to follow detergent manufacturer's directions.
• Use a water conditioner or install a water softener.
• Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
• Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside
of the basket.
• Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
• If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
• Separate lint producers from lint collectors.
• Wash small loads for a shorter time than larger loads.
• Rewash using Quick Rinse cycle with Extra Rinse option.
• Try a liquid detergent.
• Use warmer water temperature.
• Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
• Check fabric softener package for instructions
and follow directions for using dispenser.
• Make sure you have selected the Deep Rinse option.