Troubleshooting - Philips AE8000 User Manual

11 Troubleshooting

Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
• Make sure that the AC power plug of the
clock radio is connected properly.
•
Make sure that there is power at the AC
outlet.
No sound or poor sound.
• Adjust the volume.
•
Check whether the radio is muted or the
radio station is still buffering.
•
Check whether a headphone is plugged.
•
Fully extend and adjust the position of the
radio antenna.
•
Keep the radio away from other electronic
devices to avoid radio interference.
•
Check the Wi-Fi network connection.
Rotate and adjust the position of the Wi-Fi
antenna.
No response from the clock radio
•
Disconnect and reconnect the AC power
plug, then turn on the clock radio again.
• Check if the radio is in standby mode. If
yes, turn on the radio.
Poor radio reception
•
Keep the clock radio away from other
electronic devices to avoid radio
interference.
•
Fully extend and adjust the position of the
radio antenna.
EN
24
•
Check the Wi-Fi network connection.
Rotate and adjust the position of the Wi-Fi
antenna.
Insufficient Wi-Fi signal strength
•
Check the distance between your router
and the radio.
•
Rotate and adjust the position of the Wi-Fi
antenna.
Cannot connect to your Wi-Fi network
•
Check if your wireless router is switched
off.
•
Check if your wireless router supports
WPS. Use the correct setup method (PBC
or PIN) to connect your WPS-supported
router to the radio. If necessary, refer to
the user manual of your wireless router for
how to set up Wi-Fi connection.
• Configure the Wi-Fi settings again (see
"Get started">"Perform initial setup"
and "Use system settings menu">"Adjust
network settings").
Some stations do not work sometimes
•
Some stations can only support a limited
number of listeners. If you try again after
a few minutes, you will be able to listen to
the stations.
• The station is not broadcasting. Try again
later.
Some stations disappear from the station list
•
When a station stops broadcasting on
the Internet, it will be removed from
the list. The radio will check constantly
if the station is on the air. If it restarts
broadcasting, it will be brought back to the
station list.
Alarm does not work
• Set the clock/alarm correctly.