Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at
1 (800) 222-3111.
call
My telephone
does not work
at all.
There is no dial
tone.
I cannot dial out.
In Canada, dial
•
Make sure the power adapter is securely plugged into
an outlet not controlled by a wall switch.
•
Make sure the telephone line cord is plugged firmly
into the telephone base and the modular wall jack.
•
Unplug the telephone's electrical power. Wait for
approximately 5 seconds, then plug it back in. Allow
up to one minute for the telephone to synchronize.
•
Disconnect the telephone base from the telephone
line wall jack and plug in a working telephone. If this
telephone does not work, the problem is probably in
the wiring or the local service. Call the local telephone
company.
•
First, try all the above suggestions. Also inspect the
coiled handset cord connections at both ends.
•
The telephone line cord might be malfunctioning. Try
installing a new telephone line cord.
•
Disconnect the telephone base from the telephone jack
and connect a different telephone. If there is no dial tone
on the telephone either, the problem is in your wiring or
local service. Contact your local telephone company.
•
Make sure HOLD is not pressed.
If there is no dial tone when the HEADSET key is
•
pressed, make sure the headset is firmly connected in
the headset jack.
•
First, try all the above suggestions in the There is no
dial tone section.
•
Make sure there is a dial tone before dialing. It is
normal if the telephone takes a second or two to
synchronize before producing a dial tone. Wait an extra
second before dialing.
•
Check that all the telephones connected to the same
telephone line are hung up.
•
If the other telephones in your home are having
the same problem, the problem is in the wiring or
local service. Contact your local telephone company
(charges may apply).
www.telephones.att.com,
1 (866) 288-4268.
58
or