Download Print this page
Pace Charter Installation Process & User Manual

Pace Charter Installation Process & User Manual

Advertisement

Quick Links

DTA InsTAllATIon Process & User
GUIDe for chArTer consUmer bUlk Tv
This guide is intended for owners or managers and front desk personnel.
This guide is not intended for tenants.
Thank you for choosing Charter Communications
Customer Care 1-800-314-7195
charter.com

Advertisement

loading
Need help?

Need help?

Do you have a question about the Charter and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Summary of Contents for Pace Charter

  • Page 1 DTA InsTAllATIon Process & User GUIDe for chArTer consUmer bUlk Tv This guide is intended for owners or managers and front desk personnel. This guide is not intended for tenants. Customer Care 1-800-314-7195 charter.com Thank you for choosing Charter Communications...
  • Page 2 This document details the steps a property manager should take to install Digital Transport Adapters (DTAs). DTAs are small, digital devices that will allow TVs to show programming delivered by Charter’s digital network. Any TVs that are not connected to a digital device (either a DTA or other digital receiver) will not be able to view programming from Charter’s network.
  • Page 3 Connect the other end into a power outlet surge protector. c. If the DTA has timed out, call Charter at 1-800-314-7195 for remote activation. i. To reactivate you will need the phone number associated with the bulk master account and the serial number that can be found on the bottom of the DTA.
  • Page 4 If the TV turns off, setup is complete. If the TV does not turn off, repeat steps 2 through 3 using the next code listed for the TV brand. f. Test the remote to ensure the buttons now control the TV and DTA. Thank you for choosing Charter Communications...
  • Page 5 Note: A message similar to the following will appear if a user attempts to tune a channel to which your property does not subscribe. This should only occur if your property subscribes to Limited Basic Service only, does not subscribe to HBO or does not use insertion channels. Thank you for choosing Charter Communications...
  • Page 6: Channel Locks

    Default for Channel Locks is "Off". Charter does not recommend changing this setting. Important Note: If a tenant sets a Channel Lock PIN through the Menu, a call to Charter will be required in order to reset it. Should this occur in one or more units at your property, please have an authorized staff member call Charter at 1-800-314-7195 and request a "PIN reset".