Troubleshooting - Bose SoundSport Owner's Manual

Using the headphones

Troubleshooting

If you experience any trouble using your headphones, try the following
troubleshooting instructions.
Problem
No audio/intermittent audio
Excessive bass
Eartips falling off
Lost eartip
Sound is muffled from earpiece
10 - English
What to do
• Securely connect the headphone cable
to 3.5 mm headphone connector on your
device.
• Try another audio device.
• Turn off any audio enhancement features on
the audio source.
• Securely attach the eartips to the earpiece
and nozzle hook.
• Contact Bose
®
• Clear any debris or wax build-up from the
eartips and headphones nozzles.
• Unplug the headphones from the audio
source, then plug back in making sure they
are securely connected.
• Try another audio device.
for replacement tips.