Product Information - Dyson DS 34 Operating Manual

GUARANTEE TERMS & CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON HANDHELD
VACUUM CLEANER
If you have a question about your Dyson handheld vacuum cleaner, most
times these can be solved over the phone by one of our Dyson Customer Care
Helpline staff, or by visiting www.dyson.co.uk/support
Have your serial number and details of where and when you bought the Dyson
handheld vacuum cleaner to hand. The serial number can be found on the main
body of the Dyson handheld vacuum cleaner behind the filter.
If your Dyson vacuum handheld cleaner needs a service, call the Dyson
Customer Care Helpline so we can discuss the available options. If your Dyson
handheld vacuum cleaner is under guarantee, and the repair is covered, it will
be repaired at no cost.
PLEASE REGISTER AS A DYSON HANDHELD
VACUUM CLEANER OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson handheld vacuum cleaner owner. There are three ways to do this:
• Online at www.dyson.com/register
• By calling the Dyson Customer Care Helpline on UK 0800 298 0298 or
ROI 01 475 7109.
• By completing and returning the enclosed form to us by mail.
• This will confirm ownership of your Dyson handheld vacuum cleaner in the event
of an insurance loss, and enable us to contact you if necessary.
LIMITED 2 YEAR GUARANTEE
Terms and conditions of the Dyson 2 year limited guarantee.
WHAT IS COVERED
• The repair or replacement of your Dyson handheld vacuum cleaner (at Dyson's
discretion) if your Dyson vacuum cleaner is found to be defective due to faulty
materials, workmanship or function within 2 years of purchase or delivery (if any
part is no longer available or out of manufacture Dyson will replace it with a
functional replacement part).
• Use of the Dyson handheld vacuum cleaner in the country of purchase.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product as a result of:
• Normal wear and tear (e.g. fuse, brush bar, etc).
• Reduction in battery discharge time due to battery age or use.
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the Dyson handheld vacuum cleaner which is
not in accordance with the Dyson Operating Manual.
• Blockages – please refer to the Dyson Operating Manual for details of how to
unblock your Dyson vacuum cleaner.
• Use of the Dyson vacuum handheld cleaner for anything other than normal
domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories which are not Dyson Genuine Components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on UK 0800 298 0298 or ROI 01 475 7109 or
visit www.dyson.co.uk/support.
SUMMARY OF COVER
• The guarantee becomes effective at the date of purchase (or the date of delivery
if this is later).
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson handheld vacuum
cleaner. Without this proof, any work carried out will be chargeable. Please keep
your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced will become the property of Dyson.
• The repair or replacement of your Dyson handheld vacuum cleaner under
guarantee will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
Your information will be held by Dyson Limited and its agents for promotional,
marketing and servicing purposes.
If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please let us know by contacting Dyson Limited, Tetbury Hill,
Malmesbury, Wiltshire SN16 0RP England, or by calling the Dyson Customer
Care Helpline on UK: 0800 298 0298 or ROI: 01 475 7109. Or you can email
us at askdyson@dyson.co.uk.
For more information on how we protect your privacy, please see our privacy
policy on www.dyson.co.uk.
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
The battery should be removed from the product before it is disposed of.
Dispose of or recycle the battery in accordance with local ordinances
or regulations.

PRODUCT INFORMATION

Please note: Small details may vary from those shown.
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