Troubleshooting - Sony Bravia KLV-52Z550A Operating Instructions Manual

Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.
When the 1 (standby) indicator is flashing
The self-diagnosis function is activated.
1
Count how many times the 1 (standby) indicator flashes between each two second break.
For example, the indicator may flash three times, go off for two seconds, then flash again three
times.
2
Press 1 on the TV to turn it off, disconnect the mains lead, and inform your dealer or Sony
service centre of how the indicator flashes (number of flashes).
When the 1 (standby) indicator is not flashing
1
Check the items in the tables below.
2
If the problem persists, have your TV serviced by qualified service personnel.
Condition
Picture
There is no picture (screen is
dark) and no sound.
No picture or menu
information from equipment
connected to the video input
jack appears on the screen.
Ghosting occurs, or double
images appear.
Only snow and noise appear
on the screen.
The picture is distorted (dotted
lines or stripes appear).
There is picture or sound noise
when viewing a TV channel.
Tiny black points and/or
bright points appear on the
screen.
The picture contours are
distorted.
The picture is not displayed in
colour.
The picture from equipment
connected to the 1 or 2
sockets/jacks is not displayed
in colour, or is displayed in
irregular colours.
Explanation/Solution
• Check the antenna/cable connection.
• Connect the TV to the mains/AC power, and press 1 on the TV.
• If the 1 (standby) indicator lights up in red, press TV "/1.
• Press to display the list of inputs, then select the desired input.
• Check the connection between the optional equipment and the TV.
• Check the antenna/cable connection.
• Check the antenna location and direction.
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its serviceable life (three to
five years for normal use, one to two years when used at the seaside).
• Keep the TV away from electrical noise sources such as cars,
motorcycles, hair-dryers, or optional equipment.
• When installing optional equipment, leave some space between the
optional equipment and the TV.
• Check the antenna/cable connection.
• Keep the antenna/cable TV cable away from other connecting cables.
• Adjust "AFT" (Automatic Fine Tuning) to obtain better picture
reception (page 38).
• The screen is composed of pixels. Tiny black points and/or bright points
(pixels) on the screen do not indicate a malfunction.
• Select "Standard" or "Off" in "Motionflow" (page 32). If the symptom
still persists, change the current setting of "Cinema Drive" to other
settings (page 32).
• Select "Reset" (page 31).
• Check the connection of the
sockets/jacks are firmly seated in their respective sockets/jacks.
1 or 2 sockets/jacks and check if the
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GB