Troubleshooting - Concox GK309 User Manual

 Do not put the battery into water or fire.
 The battery should never be charged at temperature below 0 degrees or
above 45 degrees Celsius.
11.2 Trouble shooting
Common
problems
Radio waves cannot communicate
with device when it is used in a bad
signal area, like basement or space
Bad reception
Cannot talk in Call-intensive period.
Device fails to
switch on
Calls fail to get Have not setup the family number
through
Device fails
connect to the
network
Voltage is out of charging range of
Device fails to be
charged
Fail to check
location
information
Causes
besides tall building.
No power
for that key.
SIM card installed incorrectly
The sheet mental of SIM card is
dusty
Invalid SIM card
Out of GSM service area
Weak signal
charger.
Use non-standard charger
Poor contact
SIM card does not support GPRS
functions
Reply "not receiving data, please
try again" all the time
Cannot check with none preset
family numbers
Solutions
Move to a place with good signal.
Avoid call-intensive period
Change a new battery
Setup specific number for each key.
Check the SIM card
Wipe with a clean wiper.
Contact your internet service provider
Move back to the GSM service
covered area.
Try again in a strong signal area
Change to the proper voltage
Use charger that come with the
package
Check if the plug is in.
Please contact SIM card sell service to
activate GPRS functions
Please contact with your distributors
or selling services
Please set your phone number as
family number