Behmor GRT20C01CMC User Manual page 9

Troubleshooting
(continued)
App - Setup
Problem Possible Cause
Unable to configure new User waited longer than 5 min
appliance - DADO button is to attempt configuration and
not flashing wireless radio powered down due
to security restrictions
Unable to configure new User waited longer than 5 min
appliance - DADO button is to attempt configuration and
not flashing wireless radio powered down due
to security restrictions
Unable to communicate User may not have the
with new appliance during appropriate app installed for the
configuration- DADO Button new appliances
is flashing
Unable to communicate User may not have the
with new appliance during appropriate app installed for the
configuration - DADO Button new appliances
is flashing
User sees appliance, User entered the incorrect router
attempts configuration and
password and attempt to re-
receives incorrect password enter the correct password
error
App - Discovery
Problem Possible Cause
First run, app does not Phone is not on the same network
discover an appliance that at the appliance
has been previously setup
App does not discover an App not communicating properly
appliance that has been with the cloud and appliance
previously setup
App does not discover an App not communicating properly
appliance that has been with the cloud and appliance
previously setup
App does not discover an Appliance is still connecting to
appliance that has been the Wi-Fi router
previously setup
When restarting the app, the Phone and appliance are not on
phone does not connect to the same Wi-Fi network
the appliance
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Solution
Press DADO button to initiate
configuration mode, confirm
DADO button is flashing
Restart appliance by removing
power
Go to the app store and
download/update
Launch updated application
and initiate configuration mode
by pressing the DADO button -
DADO button should be flashing
Re-enter the correct password
User should verify security
settings (WPA/WPA2)
Solution
Ensure phone and appliance are
on the same Wi-Fi network
Close app and restart
Power cycle the appliance and
wait for it to reboot and connect
Wait for appliance to complete
connecting with the Wi-Fi router.
Once user receives a push
notification that appliance ready,
they may open the app and start
using
Check to ensure appliance and
phone are on the same Wi-Fi
network
App - Usage
Problem Possible Cause
Appliance loses During normal usage, the user
communication with the may close the phone or app.
phone or app. Once the phone is open and the
app is running it can take up to
30 seconds to reconnect
User stops receiving push Cache full or connection not
notification being made
Appliance message in Appliance rebooting or not
app alerts user that it is properly powered
disconnected
Appliance message in Appliance rebooting or not
app alerts user that it is properly powered
disconnected
Appliance message in Appliance rebooting or not
app alerts user that it is properly powered
disconnected
App attempts connection Out of range or connection not
to appliance and does established
not complete connection
(spinner)
App - General
Problem Possible Cause
No connection No response during connection
No connection Other Internet devices
connecting but not the Behmor
Brewer
No connection No response, not completing
scan
Troubleshooting
(continued)
Solution
Wait for phone to reconnect to
the appliance
If after 30 seconds and the
appliance is not communicating,
restart the app
Restart phone and app typically
fixes this issue
Wait for appliance to finish
booting and connecting to the
Wi-Fi network
Check to ensure the appliance is
plugged in and properly working
Power cycle the appliance,
restart app, and ensure you are
on the same Wi-Fi network
Restart application and attempt
to connect to existing appliance
Solution
Power cycle the appliance
Power cycle the appliance
Power cycle the router/ modem
Call Internet provider if issue
persists
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