Table of contents Important safety Fine-tuning the image size and clarity..29 Correcting picture distortion....30 instructions ......3 Using the preset and user modes ..32 Overview........6 Fine-tuning the picture quality .... 35 Advanced picture quality controls ..36 Shipping contents........6 Selecting the aspect ratio .....
Thank you for your purchase of this quality BenQ projector! It has been designed to provide you with an enjoyable home theater viewing experience. For the best results, please read this manual through carefully as it is your guide through the control menus and operation.
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Liquids spilled into the projector will void your images for ceiling mount installation. Use only warranty. If the projector does become wet, BenQ's Ceiling Mount Kit for mounting. disconnect it from the power point and call BenQ to have the projector repaired. Important safety instructions...
Moisture condensation 13. Never attempt to replace the lamp assembly until the projector has cooled down and is unplugged Never operate the projector immediately after from the power supply. moving it from a cold location to a hot location. When the projector is exposed to such a change in temperature, moisture may condense on the crucial internal parts.
Overview Shipping contents Carefully unpack and verify that you have the items below. Some of the items may not be available depending on your region of purchase. Please check with your place of purchase. Some of the accessories may vary from region to region. The warranty card is only supplied in some specific regions.
BenQ projector ceiling mount kit and that you ensure it is securely and safely installed. If you use a non-BenQ brand projector ceiling mount kit, there is a safety risk that the projector may fall from the ceiling due to an improper attachment through the use of the wrong gauge or length screws.
Projector features • WUXGA resolution The projector is HDTV compatible with WUXGA resolution, providing 1920 x 1200 pixels at its native resolution. (for model SU922) • High picture quality The projector provides excellent picture quality due to its high resolution, excellent home theater brightness, super high contrast ratio, vivid color and rich gray-scale reproduction.
Projector exterior view Front and upper side view 1. Control panel (See "Control panel" on page 11 for details.) 2. Lamp cover 3. Speaker Grill 4. Projection lens 5. Front IR sensor 6. LED indicator 7. Lens adjustment panel cover (See "Control panel"...
Under view 27. Adjustable feet 28. Ceiling mount holes 29. Filter cover release button (Filter function is available only for models with pre-installed filter) Overview...
Controls and functions Control panel 9. ECO BLANK Used to hide the screen image. 10. MODE/ENTER When On-Screen Display (OSD) is off, sequentially selects a predefined picture setting available for each input. When OSD is on, enacts to selected OSD menu item.
Remote control 8. QUICK INSTALL Displays the quick install page. This key is "TEST" for remote controls in the Japan region. Its function is the same as Quick Install. 9. FREEZE Freezes the projected image. 10. NETWORK SETTING Enters network settings directly. 11.
Purchase the BenQ Projector Ceiling Mount Kit Note that a special rear projection screen and the from your dealer to mount your projector on the BenQ Projector Ceiling Mount Kit are required for ceiling. this installation location. *Set Front Ceiling after you turn the projector on.
Obtaining a preferred projected image size The distance from the projector lens to the screen, the zoom setting, and the video format each factors in the projected image size. The diagrams from pages offer recommendations on projection distances and screen sizes. This projector is equipped with a movable lens.
Projection dimensions Installation for a 16:10 ratio screen Ceiling Installation Floor Installation <B> <A> <F> <D> <E> <A> <G> <B> <E> <G> <C> <D> <F> <C> <F>: Screen <G>: Center of lens <F>: Screen <G>: Center of lens SU922/SW921 The screen aspect ratio is 16:10 and the projected picture is 16:10 •...
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<E> <D> <B> <C> <F>: Screen <G>: Center of lens <F>: Screen <G>: Center of lens SX920 The screen aspect ratio is 4:3 and the projected picture is 4:3 Screen dimensions Projection distance <D> [cm] Lowest/ Highest lens Diagonal Height Width position <E>...
For SU922 and SW921, the maximum vertical shift is 5% from the vertical center. For SX920, the maximum vertical shift is 15% from the vertical center. For all three models, horizontal shift is not available.
Connecting to video equipment You can connect the projector to any type of video equipment, such as a DVD or Blu-ray player, digital tuner, cable or satellite decoder, video game console or digital camera. You can also connect it to a desktop PC, a laptop PC, or Apple Macintosh system.
Connecting MHL devices MHL (Mobile High-definition Link) supports uncompressed HD video (1080/30p) and audio (7.1 surround sound) transmission between compatible devices like smartphones, tablets and other mobile devices. It provides pure digital viewing and listening experience. You should use an MHL cable when making connection between the projector and MHL devices.
Connecting video devices The audio connections are provided for informational purposes only. You can also connect the separate audio cable to a suitable audio amplifier. Audio cable AV equipment Video cable Speakers Audio cable • If you have already made a Component Video connection between the projector and the video source device, you need not connect to this device again using a composite Video connection as this makes an unnecessary second connection of poorer picture quality.
Connecting a computer Connect the projector to a computer with a VGA cable. Audio cable VGA cable Laptop or desktop computer Speakers Audio cable Many laptops do not turn on their external video ports when connected to a projector. Usually a key combination like Fn + F3 or CRT/LCD key turns the external display on/off.
Using the projector Preparations 1. Plug in and turn all of the connected equipment on. 2. If not already in, plug the supplied power cable into the AC inlet on the rear of the projector. 3. Plug the power cable into a wall power outlet and turn the wall switch on.
Selecting an input source The projector can be connected to multiple equipment at the same time. When the projector is first turned on, it will attempt to reconnect with the input source which was in use when the projector was last shut down. To select the video source: •...
Front Remote Receiver Reset Picture Settings Panel Key Lock Blue Background Color Video MENU Exit Splash Screen BenQ Test Pattern 2. Use to highlight the System Setup: Basic menu. MENU Exit Video 4. Press to select a preferred System Setup: Basic language and press MODE/ENTER.
Securing the projector Using a security cable lock The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a lock, such as the Kensington lock, to secure the projector. You can locate a Kensington lock slot on the projector. See item 23 on page for details.
2. Write down the number and turn off your projector. and contact BenQ Customer Center. 3. Seek help from the local BenQ service center to decode the number. You may be required to provide proof of purchase documentation to Recall code: verify that you are an authorized user of the projector.
Changing the password 1. In the System Setup: Advanced > Security Settings menu, press to highlight Change Password and press MODE/ENTER. The Change Password page is displayed. 2. Enter the old password. • If the password is correct, the message "Input New Password" is displayed. •...
Adjusting the projected image Adjusting the projection angle There are two adjuster feet on the bottom of the projector. These can be used if necessary to change the projection angle. Screw the feet in or out as appropriate to aim and level the projection angle.
Correcting picture distortion Keystoning occurs when the projector is not perpendicular to the screen and is where the projected picture displays visible as a trapezoid shape like either of the following: • Two parallel sides (left and right, or top and bottom) but is noticeably wider on either side. •...
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Using Corner Fit function Manually adjust four corners of the image by setting the horizontal and vertical values. Press MENU/EXIT and then press until the DISPLAY menu is highlighted. Press to highlight Corner Fit and press MODE/ENTER. The Corner Corner Fit Fit correction page displays.
Using the preset and user modes Selecting a preset mode The projector is preset with several pre-defined picture modes so that you can choose one to suit your operating environment and input source picture type. To select a picture mode that suits your need: •...
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Each time you change the picture mode, the projector also changes the setting to the one which was last set for that particular picture mode on that particular input. If you change the input source, the most recently used picture mode and settings for that input and resolution will be restored. Using the projector...
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Setting the User 1/User 2 mode There are two user-definable modes if the current available picture modes are not suitable for your need. You can use one of the picture modes (except the selected User mode) as a starting point and customize the settings.
Fine-tuning the picture quality No matter what picture mode you have selected, you are able to fine-tune those settings to fit every presentation purpose. Those adjustments will be saved to the preset mode you are at when you exit the OSD menu.
Advanced picture quality controls There are more advanced functions in the Picture > Advanced... menu to be adjusted to your preference. To save the settings, just press MENU/EXIT to leave the OSD menu. Setting Black Level Highlight Black Level and press on the projector or remote control to select 0 IRE or 7.5 IRE.
Setting a preferred color temperature To set a preferred color temperature: 1. Highlight Color Temperature and select Cool, Normal, Warm or Lamp Native by pressing on the projector or remote control. 2. Press to highlight Color Temperature Fine Tuning and press MODE/ENTER. The Color Temperature Fine Tuning page is displayed.
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The 3D Color Management provides six sets (RGBCMY) of colors to be adjusted to favorite colors. When you select each color, you can independently adjust its color range and saturation according to your preference. To adjust and store the settings: 1.
Selecting the aspect ratio The "aspect ratio" is the ratio of the image width to the image height. The default for this projector is 16:10 while digital TV and Blu-ray discs are usually in 16:9 ratio, and most analog TV signals and DVDs are in 4:3 ratio.
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About the aspect ratio SU922/ SX920 SW921 1. Auto: S cales a picture proportionally to fit the projector's native resolution in its horizontal or vertical width. This makes the most use of the screen and when projecting maintains the aspect ratio of a picture 15:9 picture images that are neither 4:3 nor 16:10 ratio.
Setting a wall color In the situation where you are projecting onto a colored surface such as a painted wall which may not be white, the Wall Color feature can help correct the projected picture’s color to prevent possible color difference between the source and projected pictures.
Adjusting the sound The sound adjustments made (such as functions shown below) will have an effect on the projector speaker(s). Be sure you have made a correct connection to the projector audio input. See "Connecting to video equipment" on page 19 for how the audio input is connected.
Using the teaching templates The projector provides several preset patterns for various teaching purposes. To activate the pattern: 1. Press MENU/EXIT to open the OSD menu and press to highlight the Display menu. 2. Press to highlight Teaching Template and press MODE/ENTER. 3.
Setting the lamp mode This projector provides two lamp modes for different purposes: Lamp mode User benefit Suitable environment • Delivering bright and clear images Normal • Suitable for high-ambient-light environments Large, well lit meeting rooms • Allowing continuous and non-stop operation under or auditoriums (The lamp is used in normal mode) critical situations...
Controlling the projector through a Wired LAN environment Wired LAN allows you to manage the projector from a computer using a web browser when the computer and the projector are properly connected to the same local area network. Configuring the Wired LAN If you are in a DHCP environment: 1.
Controlling the projector remotely through a web browser Once you have the correct IP address for the projector and the projector is on or in standby mode, you can use any computer that is on the same local area network to control the projector. 1.
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The tools page allows you to manage the projector, configure the LAN control settings and secure access of remote network operation on this projector. i. You can name the projector, keep track of its location and the person in charge of it. ii.
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The info page displays the information and status of this projector. Press Exit to go back to the remote network operation page. For more information, visit http://www.crestron.com & www.crestron.com/getroomview. Using the projector...
Operating in a high altitude environment We recommend that you activate High Altitude when your environment is higher than 1500 meters (around 4920 feet) above sea level, or whenever the projector will be used for extended periods of time (>10 hours) without shutdown. To activate High Altitude: 1.
Turning the projector off To turn the projector off, press POWER ( ) on the projector or on the remote control and a warning message appears. Press POWER/OFF ( ) again. • The Power indicator light flashes orange and the fans run for about two minutes to cool the lamp.
On-Screen Display (OSD) menus On-Screen Display (OSD) structure Please note that the on-screen display (OSD) menus vary according to the signal type selected. Main menu Sub-menu Options Picture Mode Bright/Presentation/sRGB/Cinema/(3D)/User 1/User 2 Reference Mode Bright/Presentation/sRGB/Cinema/User 1/User 2 Brightness 0~50~100 Contrast 0~50~100 Color 0~50~100...
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Operation Settings Disable/5 min/10 min/15 min/20 min/25 Blank Timer min/30 min Disable/30 min/1 hr/2 hr/3 hr/4 hr/8 hr/ Sleep Timer 12 hr Remote Receiver Front/Top/Front+Top/Off Panel Key Lock On/Off Background Color BenQ/Black/Blue/Purple Splash Screen BenQ/Black/Blue Test Pattern On/Off Using the projector...
Picture menu Function Description Pre-defined picture modes are provided so you can optimize your projector Picture Mode picture set-up to suit your program type. See "Selecting a preset mode" on page 32 for details. Selects a preset mode that most suits your need for the picture quality and Reference Mode further fine-tune the picture based on the selections listed below.
(with 3D game discs), 3D Blu-ray players (with 3D Blu-ray discs), 3D TV (with 3D channel), and so on. After you have connected the 3D video devices to the projector, wear the BenQ 3D glasses and make sure the power is on to view 3D contents.
Source menu Function Description Allows the projector to search automatically for input sources. If the source Quick Search scan is On, the projector will scan for input sources until it acquires a signal. If the function is not activated, the projector selects the last used input source. Selects an input source type for the HDMI signal.
Allows you to select which logo screen will be displayed during projector start- Splash Screen up. You can choose BenQ logo screen, Blue screen or Black screen. "Using the test pattern" on page 42 for details.
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System Setup: Advanced menu Function Description A mode for operation in areas like high altitude or high temperature. See High Altitude "Operating in a high altitude environment" on page 49 for details. Lamp Mode Selects the projector lamp power among Normal and Economic modes. See "Setting the lamp mode"...
Network Selecting On enables the function. The projector is able to provide the network function when it is in standby mode. Monitor Out Selecting On enables the function. The projector can output a VGA signal when it is in standby mode and the PC jack is correctly connected to devices. "Connecting a monitor"...
Information menu This menu shows you the current operating status of the projector. Some picture adjustments are available only when certain input sources are in use. Unavailable adjustments are not shown on the screen. Function Description Source Shows the current signal source. Picture Mode Shows the selected mode in the Picture >...
Additional information Care of the projector Your projector needs little maintenance. The only thing you have to do on a regular basis is keep the lens clean. Never remove any parts of the projector except the lamp. Contact your dealer or local customer service center if the projector fails to operate as expected.
Lamp information Getting to know the lamp hour When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by the built-in timer. To obtain the lamp hour information: 1. Press MENU/EXIT and then press until the System Setup: Advanced menu is highlighted.
Replace lamp soon until the next hour lamp warning appears. Lamp hour > XXXX hours Order a new lamp at www.BenQ.com Press MODE/ENTER to dismiss the message. It is strongly recommended that you replace the lamp at this age. Notice The lamp is a consumable item.
Replacing the lamp • To reduce the risk of electrical shock, always turn the projector off and disconnect the power cable before changing the lamp. • To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the lamp.
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Turn the power off and disconnect the Loosen the screw that hold the lamp to the projector from the power outlet. Turn off all projector. Disconnect the lamp connector connected equipment and disconnect all other from the projector. cables. See "Turning the projector off"...
Insert the replacement lamp. Make sure it is Replace the lamp cover. pushed fully and firmly in place. Ensure the handle is fully locked in place. Tighten the screw securing the lamp box. Tighten the screws on the lamp cover. 10.
Indicators Light Status POWER TEMP LAMP Power events Stand-by mode. Orange Green Powering up. Flashing Normal operation. Green Orange Normal power-down cooling. Flashing Download Flashing Flashing Flashing Scaler shutdown fail (data abort) Flashing Scaler reset fail (video projector only) LAN download fail LAN download OK Green Lamp Life exhausted...
Troubleshooting Problem Cause Remedy Plug the power cable into the AC inlet on the rear of the projector, and plug the power There is no power from the power cable into to the power outlet. If the power cable. outlet has a switch, make sure that it is The projector does switched on.
Projection screen size 60" to 240" Lamp 370W Electrical Compatibility SX920/SW921: 640 x 480 to 1600 x 1200 SU922: 640 x 480 to 1920 x 1200 Video NTSC, PAL, SECAM, YPbPr (480i/480p/576i/576p/720p/1080i/1080p), HDTV (720p/1080i/1080p) Color Space Typ. = 60% NTSC...
Dimensions 411.4 mm x 267.5 mm x 118.4 mm (W x D x H) 411.4 267.5 118.4 Unit: mm Ceiling mount installation Ceiling mount screws: M5 65.94 291.20 (Max. L = 25 mm; Min. L = 20 mm) 289.7 75.53 Unit: mm 205.94 411.88...
Timing chart Supported timing for PC input Refresh rate H. Frequency Pixel Frequency Format Resolution (Hz) (KHz) (MHz) VGA_60* 59.94 31.469 25.175 VGA_72 72.809 37.861 31.5 640 x 480 VGA_75 37.5 31.5 VGA_85 85.008 43.269 720 x 400 720 x 400_70 70.087 31.469 28.3221...
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640 x 480@67Hz 640 x 480@67Hz 66.667 30.24 (MAC13) 832 x 624@75Hz 832 x 624@75Hz 74.546 49.722 57.28 (MAC16) 1024 x 768@75Hz 1024 x 768@75Hz 74.93 60.241 (MAC19) 1152 x 870@75Hz 1152 x 870@75Hz 75.06 68.68 (MAC21) 1920 x 1080_60 1920 x 1080@60Hz 67.5 148.5...
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Supported timing for EDTV and HDTV (via Component inputs) Format Resolution Refresh rate (Hz) H. Freq. (KHz) Pixel Freq. (MHz) 480i 720 x 480* 59.94 15.73 13.5 480p 720 x 480* 59.94 31.47 576i 720 x 576 15.63 13.5 576p 720 x 576 31.25 720/50p...
Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.
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