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Troubleshooting - KitchenAid KMBS104 Use & Care Manual

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MICROWAVE
OVEN DOOR AND EXTERIOR
The area where the microwave oven door and frame touch when
closed should be kept clean.
Mild, nonabrasive soaps and detergents:
Rinse with clean water and dry with soft, lint-free cloth.
Glass cleaner and paper towels or nonabrasive plastic
scrubbing pad:
Apply glass cleaner to towel, not directly to surface.
Stainless
Steel (on some models)
To avoid damage to the microwave oven door and exterior, do not
use soap-filled scouring pads, abrasive cleaners, steel-wool pads,
gritty washcloths
or some paper towels. Rub in direction of grain.
Stainless steel cleaner (not included):
See "Assistance
or Service" section to order.
Vinegar for hard water spots
CONTROL PANEL
To avoid damage to the control panel, do not use abrasive
cleaners, steel-wool pads, gritty washcloths
or some paper
towels.
Make sure dial is pushed into its flush position.
Glass cleaner and soft cloth or sponge: Apply glass cleaner to
soft cloth or sponge, not directly onto panel.
TURNTABLE
Replace turntable immediately after cleaning. Do not operate the
microwave oven without the turntable in place.
Mild cleanser and scouring pad
Dishwasher
TROUBLESHOOTING
Try the solutions
suggested
here first in order to avoid the cost of an unnecessary
service call.
Nothing will operate
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the microwave oven wired properly?
See Installation Instructions provided with your microwave
oven.
Microwave
oven will not operate
Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100%
cooking power. If water does not heat, try the steps below. If
microwave oven still does not operate, call for service. See
"Assistance
or Service" section.
Is the door completely closed?
Firmly close door.
Is a packaging spacer (on some models) attached to the
inside of the door?
Remove packaging spacer, then firmly close door.
Is the electronic
microwave oven control set correctly?
See "Microwave Oven Control" section.
On some models, is the Control Lock set?
See "Control Lock" section.
On some models, is the Demo Mode in use?
See "Demo Mode" section.
Does "DOOR" appear in the display?
Open and close the microwave oven door, and then touch
START. See "Start" section.
Microwave
oven makes humming noise
This is normal and occurs when the power supply switches
the magnetron on and off.
Microwave oven door looks wavy
This is normal and will not affect performance.
Turntable will not operate
Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support. See "Turntable" section.
Is the turntable support operating properly?
Remove turntable. Remove and clean turntable hub, support
and rollers. Replace hub, support and turntable. Place 1 cup
(250 mL) of water on the turntable, then restart the microwave
oven. If it still is not working, call for service. See "Assistance
or Service" section. Do not operate the microwave oven
without turntable and turntable support working properly.
Turntable alternates
rotation directions
This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
Is the display showing an "Oven Status" screen, with a
letter/number
code and instruction to inform KitchenAid?
The microwave oven has detected an internal problem. It has
run a self-checking
program and displayed the error. Call for
service. See "Assistance or Service" section.
Display shows time countdown,
but is not operating
On some models, is the Timer in use?
See "Timer" section.
On some models, is the Demo Mode in use?
See "Demo Mode" section.
Fan running slower than usual
Has the microwave oven been stored in a cold area?
The fan will run slower until the microwave oven warms up to
normal room temperature.
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