Customer Information; Procedure - Chevrolet Impala 2016 Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 341
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 343
Customer Assistance for Text
Telephone (TTY) Users . . . . . 344
Online Owner Center . . . . . . . . . 344
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 345
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 345
Scheduling Service
Appointments . . . . . . . . . . . . . . . 347
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 347
Collision Damage Repair . . . . . 348
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 350
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 351
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 351
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 352
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 352
Event Data Recorders . . . . . . . . 353
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 353
Infotainment System . . . . . . . . . . 354
Customer Information
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
341