Trouble Shooting Guide - Emco Tech Neptune Owner's Manual

Trouble Shooting Guide

Abnormal condition
A power plug is not property
inserted, or it is inserted into a
The Function Display faulty outlet.
Panel does not come on.
The fuse is blown.
The fuse is not inserted properly.
The Function Display Panel /
display indicators do not
come on even after turning
the tap on.
pH test shows alkaline water
color as neutral (7) while
acidic water color gets
yellow (6). This is normal
if initial pH is 6.5
Power supply is suddenly
cut off while operating the
unit.
Filter is clogged. Premature
clogging may be caused by
sudden drop in water quality and
an influx of sediment or other
contaminants, which stress
the filter.
Low output of alkaline water
from the unit.
Low pressure in your household
plumbing.
The input hose is bent, kinked or
otherwise restricted.
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Cause(s) Resolution
Properly insert power plug into
a correctly functioning power
outlet
Replace the fuse. A spare fuse
is included in your reagent kit.
(3A / 250V fuse)
Immediately unplug the unit
Faulty PCB
and contact your dealer to
(Printed Circuit Board)
arrange service.
Faulty or evaporated reagent:
alkaline / acidity are always
produced in inverse proportion.
Therefore, showing an acidic
color means inversely that Test pH value on level
alkaline water has to be
3 or 4 water;
generated from the unit.
replace reagent.
Lack of alkaline color can
result from a chemical
reaction where carbonic
acid in water evaporates
some test reagent elements.
Wait - the unit will become
Elevated level of salt in the
operational again after about
water or high TDS; extended
one hour. Your ionizer has a
operation at high pH;
safety mechanism built-in to
sudden flux in electrical
protect the electrodes and
current. In these cases your
circuitry. This mechanism will
shut the ionizer down
machine will shut down
automatically. This mechanism
automatically to protect the
protects the unit from overuse
electrodes and circuitry.
or excessive electric current.
Replace your filter.
Clean Pre-filter
Ensure water supply valves are
fully open. The water pressure
in house may be too low.
Straighten the bent hose.
Abnormal condition Cause(s)
Expired filter from ordinary use
or premature clogging due to
flux in water quality.
Sudden flux in water quality with
Strange smell from
elevated level of Choline
Alkaline water.
(not Chlorine). Elevated Choline
levels are observed in some
areas during summer months.
These levels fall within safe
drinking water standards, yet
will cause a reaction with ionized
water causing a unique smell.
You have high hardness (calcium
primarily) in your water. The white
is extracted CaCO3 (Calcium
Water appears milkish;
carbonate). After Co2 in water is
bonded with Ca where elevated
white snow like particles
levels of CO3 exist in your water.
in the bottom of your glass.
In water where elevated levels of
CO3 exist, what you see after
ionization is Co2 in the water
bonded with Ca.
Your water bottle or receptacle
is foul and needs cleaning.
At first no smell, but then
Contamination mixes with
smell from the alkaline
alkaline water when filling your
bottle. Expired filter.
water about one hour after.
Water leakage from the
Filter not installed correctly
filter cartridge housing.
into filter housing.
No acid water flow from the Acidic output hose is bent,
acidic output port. kinked or otherwise restricted.
Resolution
Replace your filter.
Select lower pH level (1-2).
If still present, filter replacement
may be necessary.
This is calcium! It is not only
harmless, but actually good for
you. Remember the ionizer
separates and condenses the
alkaline minerals and this is what
you are seeing. You can lower
the setting (1-2) and reduce
this effect. Typically this only
occurs in hard water areas.
Clean your bottle or receptacle.
Try selecting lower pH level
(1~2). Replace your filter.
Remove your filter and reinstall it
properly following the filter
replacement instructions.
Increase the quantity of source
water inflow.
Straighten the bent hose;
increase water flow from supply.
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