Whirlpool WFW97HEDW Use & Care Manual page 22

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Washer not performing as expected (cont.)
Load not rinsed
Load is wrinkled,
twisted, or tangled
Not cleaning or
removing stains
22
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
The load may be out of balance.
Washer not loaded as recommended.
Wash action too long for load.
Spin speed too fast for load.
The washer is not unloaded promptly.
Not choosing the right cycle for the
load being washed.
The wash water was not warm
enough to relax wrinkles.
Washer not loaded as recommended.
Not using HE detergent or using too
much HE detergent.
Hard water or high level of iron (rust)
in water.
Fabric softener dispensing ball used.
Powdered detergent used for
slow-speed cycle.
Not using correct cycle for fabric type.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See the "Cycle
Guide" for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
When load unbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time. Avoid
washing single items. Balance a single item such as a rug or
jeans jacket with a few extra items.
Add load loosely. Items need to move freely to reduce
wrinkling and tangling. See the "Cycle Guide" for load
size recommendations for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Select a lower soil level. Note that items will not be cleaned
as deeply as when using a higher soil level.
Select a slower spin speed. Note that items will be wetter than
when using a faster speed spin.
Unload the washer as soon as it stops or use FanFresh
will not be able to unload the washer at the end of the cycle.
Use the Delicates cycle or another cycle with a slow spin
speed to reduce wrinkling.
If safe for load, use warm or hot wash water.
Add load loosely. Items need to move freely for best cleaning.
See the "Cycle Guide" for load size recommendations for each
cycle.
Add only 1 or 2 garments after washer has started.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
You may need to install a water softener and/or iron filter.
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Consider using liquid detergent.
Use a higher soil level setting and warmer wash temperature
to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycles for tough cleaning.
Add an extra rinse for heavily soiled loads.
Solution
if you
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